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“Terrible”

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Homewood Suites New Orleans
Ranked #96 of 164 Hotels in New Orleans
little rock, United States
2 reviews
“Terrible”
Reviewed 25 August 2014

Room - Hot, never got to low 70's AC right beside bed - Loud, stayed on all the time Food - Terrible, taste and visual were not appetizing Location was the ONLY plus to this hotel, walking distance from French Quarter

  • Stayed August 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Lonnie G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jennifer_H_Jones901, Director of Sales at Homewood Suites New Orleans, responded to this review, 8 September 2014
Dear Lonnie G,

Thank you for your feedback regarding your experience at our hotel. I am very sorry that your experience with the AC and the meals was not the experience you expected nor what we wanted for your stay. I have addressed these items with our engineering department and our complimentary service manager. If you did not have the opportunity while at the hotel to speak with management please reach out to me directly so that I may discern the actual room number and to discuss your stay in more detail. We use reviews to improve guests' experiences and appreciate your candor and time.

Kind regards, Jennifer Jones
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (167)
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English first
cabot
1 review
Reviewed 23 August 2014

Although we had some problems in our NEW room, the overall experience was great. Love the benefit of the morning breakfast and evening meals as well. Although in New Orleans these were used as much. I would recommend to anyway. I have always had great experiences at Homewood Suites whether it was 1 night for 4 months.

  • Stayed August 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Margaret S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jennifer_H_Jones901, Director of Sales at Homewood Suites New Orleans, responded to this review, 8 September 2014
Dear Margaret S,

As one of the first guests in our new rooms we appreciate all the feedback regarding our upgrades and updates! Thank you for sharing your review of your stay and we hope to host you again in the very near future.

My best, Jennifer Jones
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Perth, Australia
Level 2 Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 21 August 2014 via mobile

Have been traveling in the USA fo nearly two months now and the homewood suites would be the nicest hotel and best value for money. The location was great walking distance to bourbon st and rooms were huge all new and fluffy towels. The staff were friendly and nothing was too much trouble. And week nights they offered free wine and beer and meals between 5 and 7pm.

Stayed August 2014, travelled as a couple
Helpful?
Thank Kathy m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jennifer_H_Jones901, Director of Sales at Homewood Suites New Orleans, responded to this review, 26 August 2014
Dear Kathy m,

Thank you for sharing your experience at our hotel. We are so glad that you had a great stay and enjoyed the value of Homewood Suites by Hilton. Our renovations are going well and we are so pleased that our guests are enjoying the newly renovated rooms. Please visit us again.

My best, Jennifer Jones
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Malabo, Equatorial Guinea
Level 3 Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 21 August 2014

Stayed here for the week leading up to WMXXX. It was a 10 min walk to the Superdome (or Silverdome ala Hulk Hogan) so it was a no brainer for my friends and me. The hotel seemed a bit dated and the hallways smelled a bit musty. The room itself was comfortable enough, we got a 2 bedroom suite with kitchenette (microwave, fridge, dishwasher, stovetop and dishes included) and common room. The free breakfast was also a plus.
The hotel is walking distance to a number of other attractions including Bourbon Street (a review for another day) and the WWII museum (a must visit).
The shining light of this hotel was the concierge in the lobby(her name escapes me at the moment). She was warm and friendly and arranged a couple of tours for us.
Overall unless I have to visit the Superdome again, I wont stay here.

  • Stayed April 2014, travelled with friends
    • Value
    • Cleanliness
    • Service
Helpful?
Thank WayneTrini
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jennifer_H_Jones901, Director of Sales at Homewood Suites New Orleans, responded to this review, 26 August 2014
Dear WayneTrini,

Thank you for you for taking the time to provide feedback regarding your stay in April. We are a great location in proximity to the Superdome and the French Quarter. The hotel is undergoing a full renovation of the hotel and floors 12 - 5 are already complete. This addresses the issues you had with the dated decor both in the guest suites and in the hallways. We will be completed by mid September. I'm so glad that our concierge was so helpful to you she is a great asset to our team. I hope that you will consider returning to our hotel for another visit should you return to New Orleans.

My best, Jennifer Jones
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Mobile, United States
1 review
Reviewed 19 August 2014

Great Location!! Clean and very large rooms!! The air conditioner was not cooling properly and we did not have linens for pull out sofa. However the maintenance Dept attempted to correct the air problem several times.

  • Stayed August 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Donnie M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jennifer_H_Jones901, Director of Sales at Homewood Suites New Orleans, responded to this review, 25 August 2014
Dear Donnie M,

Thank you for sharing a review of our hotel and your experience. I'm so sorry about the inconveniences you experienced regarding the sofa sleeper and the a/c. We always share feedback internally so that we can make improvements for the future. We really value guests who are candid with us. I'm so glad that you liked the location and that the cleanliness was great as well.

I hope that you will give us another opportunity to serve you should you return to New Orleans.

My best, Jennifer Jones
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dallas, TX
Level 6 Contributor
129 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed 19 August 2014

We booked 4 night at this downtown NOLA hotel and found it very disappointing. I have been to many Hilton hotels and this one did not meet the standards. Suite 404 was in need of disperate repairs and upgrades. The carpet was heavily soiled and sticky. The walls and floors were stained. The exhaust vent did not properly work causing excessive humidity to the whole suite. On our third day, we were told that we needed to move since our suite is scheduled to be renovated. We had to change our itinerary. We left and came back and the replacement room was not ready. We had to wait in the lobby for over an hour and could not even go back to suite 404 since the access cards had been cancelled. We thought we will be in a better suite since we were told they were moving us to an updated suite. Well, another fail. The so called updated renovated suite did not have much update except for the new carpet, paint and appliances. One of the lights in the bathroom was out. The exhaust fan squeaked so loud and the commode made whistling noise after each flush. The worst of it all-the whole living room including the convertible couch smelled like puke/feces! My 12 year old ended up sleeping on the floor! The breakfast area was okay. On one ocassion they were out of utensils and the server got offended when I brought it to her attention. The trash area in the dining room were overflowing all the time we were there. This hotel did not meet the Hilton standards. Check the room before checking in! I am also writing to Hilton management since this affects their brand.

Room Tip: Ask to check the room before checking in.
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  • Stayed August 2014, travelled with family
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Rio O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jennifer_H_Jones901, Director of Sales at Homewood Suites New Orleans, responded to this review, 26 August 2014
Dear Texan121212,

Thank you for sharing your experience about our hotel. I'm sorry that your experience was so difficult. It was not what we wanted for you and your family. I have shared your review with our team and we are making sure that the newly renovated rooms are completely correct before guests are checked into them. We appreciate your business and hope that you will give us some time to correct these issues and return in the future.

My best, Jennifer Jones
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New Orleans, United States
1 review
Reviewed 18 August 2014

Stay somewhere else. The service at this hotel is among the worst I've encountered in North America. The staff simply could care less whether a guest's needs are being met, and they make that attitude abundantly clear if you have the temerity to interrupt their gossiping with some obviously unimportant (to them at least) request. But the service still isn't the worst thing about this hotel. We visited in August; August in New Orleans is really hot and humid. The AC in our suite would just not cool the room. Our complaints brought a visit from a disengaged maintenance guy, who looked around and pronounced his verdict that there was nothing he could do about it. He blamed the design of the HVAC system and the fact that the room had a balcony. So we turned the ceiling fans on high and tried our best to sleep. Which brings me to the noise. The room literally rattled at periodic intervals. The unconcerned person at the desk blamed trains. Needless to say, my family didn't get much sleep. Like I said: stay somewhere else.

  • Stayed August 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Jerry M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jennifer_H_Jones901, Director of Sales at Homewood Suites New Orleans, responded to this review, 25 August 2014
Dear Jerry M,

Thank you for sharing your experience. Please accept my humble apology regarding the apathy your experienced from our staff relative to the issues you experienced in the hotel. I'm sorry that your stay wasn't what we wanted for you while visiting New Orleans. Your comments have been shared so that we may address them with our entire hotel team. We want every guests' experience to be comfortable and leave them completely satisfied. We are working to improve this for the future and hope that you will give us another opportunity in the future.

My best, Jennifer Jones
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Homewood Suites New Orleans

Property: Homewood Suites New Orleans
Address: 901 Poydras St, New Orleans, LA 70112-1017
Phone Number:
Region: United States > Louisiana > New Orleans > Central Business District
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#47 Business Hotel in New Orleans
#64 Family Hotel in New Orleans
#77 Romantic Hotel in New Orleans
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Homewood Suites New Orleans 3*
Number of rooms: 166
Official Description (provided by the hotel):
We are a 166 all suite hotel in downtown New Orleans. Many complimentary amenities are included in the rate that is provided such as a hot buffet breakfast, free wifi, and a light dinner meal with beer/wine service Mon-Thu. ... more   less 
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Also Known As:
Homewood Suites New Orleans Hotel New Orleans
Homewood New Orleans
New Orleans Homewood Suites

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