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“Good location for NOLA visit”
Review of Queen Anne Hotel

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Queen Anne Hotel
Ranked #60 of 139 New Orleans B&B and Inns
CALIFORNIA
Level 6 Contributor
467 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 210 helpful votes
“Good location for NOLA visit”
Reviewed 5 April 2013

The Queen Anne Hotel is operated from the Prytania Oaks, which operates 3 nearby B&Bs. It is only 1 block from St. Charles which makes using the street cars and buses with a $3 day pass very easy. There is parking for a car, but many places are better using public transportation due to limited parking.

St. Charles night life can be noisy especially on the weekends. We asked for a quiet room due to Trip Advisor reviews and ended up in one on the 3rd floor. The only problem is the stairway from the 2nd to 3rd floor is about 30 inches wide and it is very difficult to get luggage up since there is no elevator.

Breakfast is so so. The room is across the street at another property. My wife has diabetes and was disappointed that there is virtually no protein. The only thing close is yogurt but it was very low on protein and high on carbs, so we ended up at the Please-U Restaurant on St. Charles for breakfasts. If they only offered hard boiled eggs it would have been fine. There is cereal, pastry, waffles, bagles, coffee, and juice.

Our room was smaller than expected based on other reviews. We reserved a King bed through Tingo but the hotel claims it was a mistake and only gave us a Queen room. They said they don't offer King beds through 3rd parties (we only used Tingo because it was linked to Trip Advisor so be careful). I won't use Tingo again because they refuse to accept that there was a mistake and give any credit. The property was a very nice mansion in generally good condition. There were some bugs in our room and a light was out but these were fixed quickly. Some of the windows have rot and are difficult to open and close, and there are no screens for bugs. So, the air conditioner and fan are used instead of fresh air.

I would recommend this hotel if the breakfast situation changed but we wouldn't stay on the third floor.

The front desk was very helpful, but I thought they could have been more understanding of the Tingo problem with the King bed reservation since they saw the paperwork.

Room Tip: Third floor is very difficult to get luggage up since there is no elevator and the staircase is only...
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  • Stayed April 2013, travelled as a couple
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Helpful?
2 Thank LUCKYME72
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels3, General Manager at Queen Anne Hotel, responded to this review, 6 April 2013
Dear Guest and Readers,

Thank you for your review and I do hope we get another chance to show you the true beauty of the Mansion. But I must clarify for the readers the room assignment issue as it is not accurate based upon the booking notice, to which I have forwarded to the guest. On it, clearly shows Queen Bed, with a request for a King. I feel the need to reach out to you with some explanations as to your room assigment. Then maybe you would understand why we placed you on the 3rd floor in a Queen room.

When we rece'd your reservation from Expedia/Hotels.com, to which was sold to you via your purchased on the Tingo.com site. was a Special Request for a King Bed in the field that comes automatically on the site for a drop down box. Then, right under there, is a field for Customers to put in their own Special Requests, to which you added
" Prefer quiet room away from the noise".

(Side note, none of us have ever heard/ know about Tingo, and have never rec'd any bookings from Tingo- so when booking through an internet site, if its not a commonly known name (Hotwire,Priceline/Travelocity/Expedia-Hotels.com etc), then you take a chance of getting mis lead to what is actually being booked and services to be expected.)

Ok, so it came to room assignment, and of the 12 rooms in the Queen Anne, there are only 3 king rooms. Of those, 2 had already been prior sold direct from our website and the 3rd was open for assignment. I would have assigned it to you, but your own Special Request voided out that King room simply because of its location in the building. It was at the top of the stairs, right next to the staircase leading up to the 3rd floor. This is a high traffic area for guests who are on the 2nd floor, (5 rooms total), as well as the 3 rooms on the 3rd floor. Certainly not "quiet and away from noise".

Therefore, I honored your own Special Request and assigned you to the 3rd floor where those who seek quiet are sure to have it. The King bed special request was just that, a request, and never a guarantee. If Tingo guaranteed it, then that is an issue you must take up with them, as we never guarantee them through a 3rd party booking site. IF we have them available at time of room assignment, then we honor them and would have IF your own Special Request was not requested.

Breakfast, is marketed as Continental to which we expand so everyone can find something to nibble on. It is more of a "get me going" breakfast. We do not state a full hot breakfast is offered. As far as a Special Needs breakfast, knowing its a Contiental breakfast, some guest choose to bring their own dietary needs and add them to our own service, or choose to forgo ours and eat out. We are a small operation, and with all the dietary needs out there, it would impossible for us to cover them all. So instead of choosing one over another, we opt for a Contentinental and Expand upon it to cover most needs. Your wife could have had the Fruit filled Yogurt and one of the Whole Wheat bagel with margerine , a bowl of Raisin Bran Cereal which is on the diabetic approved cereal list, and/ or the Oatmeal or Grits. We serve OJ and Cranberry juice.

I hope this gives you some understanding in knowing we did not disregard his requests and needs as we gave you everything that we marketed the property says we would.

Fondly,
Dori H Schulman
General Manager
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Saint Louis, Missouri, United States
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 11 February 2013

I don't really understand all of the sub-par reviews for this hotel. I've stayed here twice and each time was perfect.

The first thing you should know is that it is part of a larger hotel "chain" (for lack of a better term) that is located just a block away called the Prytania Park. It also has another location across the street called the Prytania Oaks (where a basic breakfast is served for free). Check-in is done at the main location (the Prytania), and a large parking lot is available for guests for free (street parking in front of the Queen Anne and the Prytania Oaks is almost always available which is really nice).

The Queen Anne does not have any staff on site around the clock so if that's a problem for you, look into staying at the Prytania Park. The Queen Anne is incredibly beautiful, well maintained, clean, and very quiet. You won't even know that other guests are on the property! There's a very nice front porch and a small court yard that is lovely (good place to eat all the leftovers you bring back to the hotel).

As for it being located in an "unsafe neighborhood", well that's just insane. Its location is perfect for anyone looking to stay in the Garden District- it's a block away from St. Charles and the streetcar, ideal for doing neighborhood walks to see all the amazing homes (including the one used in the "Benjamin Button" film), and in walking distance the Lafayette cemetery and Commander's Palace. I hate to see people write reviews for hotels based on their own ideas of what's "unsafe"- it hurts the reputation of not only the hotel, but the community as well, and that's just not fair.

There are lots of restaurants on St. Charles, which is nice if you don't feel like going to the French Quarter for food. Definitely check out the Please-U restaurant just three blocks from the Queen Anne on St. Charles- it's a small, no-gimmicks cafe where the locals eat.

I hope this review is helpful- it is not meant to be rude or to criticize other reviews on here but I can't help but defend a wonderful hotel in a truly magical neighborhood. Have a wonderful time in New Orleans and be sure to eat some beignets and tune your car radio to 90.7 WWOZ while cruising around town : )

  • Stayed April 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank suziedeaux
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Memphis, TN
Level 4 Contributor
32 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 22 November 2012

... no water pressure.

But that is the only complaint. This place is gorgeous, with lots of character, as well as clean. Our room was huge, the bed was very comfy, big bathroom, too. The TV was small, but had lots of channels, and hey! You're in NOLA, it's not time to watch TV.

And they serve a free continental breakfast.

  • Stayed November 2012, travelled as a couple
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
2 Thank Spotted_TN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Milwaukee, Wisconsin
Level 4 Contributor
34 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 10 November 2012

This could be a really nice hotel, but it leaves a lot to be desired. When we finally arrived--we got lost coming off the highway--we found the parking lot at the sister hotel and went to check in. No one escorted us to the hotel--it is around the corner and down the block. The front porch is being repaired and so we had to go in around the back of the house. When we got inside, we were unsure where to go. We found our room up the stairs. It was a great room! Very large with a huge king bed and sitting area. The bathroom was nice, also. Very large.

We had to meet our son at Tulane and left quickly to pick him up. We did not take any time to try and figure out the drapes, lights or fan. When we got back--near midnight--we had to park a block away in the sister hotel lot again. We went in to ask where breakfast would be served. The desk clerk was not sure, except to say that it would be across the street from the house we were staying in.

The neighborhood is somewhat rundown and didn't feel very safe, but we went to our hotel down the block and around the corner, got in through the gate and around the back of the house to get in. The blinds on the windows were not in good shape. We were in a front bedroom with a locked door to a porch--we did not have the key--and large windows. Above the window was a spot light on the front of the house. We couldn't figure out how to shut out the light, so sleeping was difficult with this bright light shining in all night. The next morning, I fooled around with the drapes and found the ropes to pull them closed--or at least most of the way closed.

The heating/cooling system was not easy to operate--the next morning it was in the 40s and the room was very cold. It took some experimenting to get the temp right for us.

Our second night was better as we were able to close out the bright light and the room was darker. But the couple next door to us was very loud in their lovemaking all night. Seemed as if they were sharing our room with us. My husband declared that he did not sleep at all.

The breakfasts in the sister hotel across the street in were not great. At least it was something to eat. Cereal, yogurt, waffles--the attendant made if you wanted--bagels and toast. Juice and coffee were also available.

There was a definite musty smell to the room and I would not have used the dresser in the room for any reason. It had the strongest odor of mustiness. The TV was tiny and across the room far away. We got by.

I do not think we would stay here again. My husband didn't like the place at all. I thought it had charm, but was lacking in so many ways. The lack of attention from the desk clerks who assumed we knew where we were to go and the lack of instructions for the drapes and heating/cooling system bothered us. The thinness of the walls was a definite problem in light of the couple in the room next door.

I think it has potential to be a really nice place. It met our needs for the weekend. But I would not go out of my way to stay there again.

  • Stayed October 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
1 Thank gmfarfol
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels3, General Manager at Queen Anne Hotel, responded to this review, 12 November 2012
As to my Front Desk agents, I am mortified by their lack of concern or care towards you, and your questions, and will be addressed directly. We do have some new agents on the desk, who apparently, need more training. I appreciate your frankness in your review.

I am sorry they were unhappy with the Mansion. However, they must have known, and/or realized we just went thru a Hurricane, minimal at best, but still a Hurricane none the less.

The buildings main balcony sustained considerable damage from Hurricane Isacc at the end of August, the 29th to be exact, 7 years to the day of Katrina. We immediately shored up the mansion, and erected scaffolding to secure the balcony from falling off the building. This is why the door leading from the room was locked. It is obvious we were under repairs and for the safety of the guests, did not want them on the balcony.

To the interiors that caused them such grief. However, nothing unusual about our window treatments. The drapes are closed by the standard method, of pulling the cords to the side which open and close the rods that the drapes hang from. The blinds, are 2" wood blinds that operate just like any other blind, mini or otherwise. With pull strings to raise/lower, and another pull string to open/close the slats.

The light from outside is the Hi Pressure sodium security light on the city pole since the house sits on a corner and has a massive Live Oak tree., it tends to get dark on the corner, and so in order for us to provide ample lighting for guests coming and going at night, we had it erected high up to flood the area. A simple closing of the window treatments does the trick.

Being from Wisconsin, it is possible that they do not have Central Air/Heating systems. This is the standard American thermostat that has the A/C-Heat-Off slide for power and function setting, the Auto/On slide for fan speed, and the dial that moves to the left to lower the temp, and to the right to raise the temp. We do not ask our guests if they understand how to work a thermostat, we just take it for granted. I apologize. We would have been glad to show them or adjust it for them had we known, we normally set it around 74 which is a good mid of the road temp. on A/C as well as Heat when trying to cool and heat large rooms with 14" ceilings.

As to the "loudness of the guests next door", when in New Orleans, with the ambiance of romance and the free flowing libations, the mood strikes, they were doing what comes naturally to many folks. However, the walls are not thin, but solid plaster and lathe that has been standing firm since 1890 when built. and a pair of 14' solid wood pocket doors that are sealed shut between the 2 rooms. Remember, this was once a Single family mansion. I think it was more of a, how should I put this nicely, a "very fun time" was being enjoyed by the guests next door, who may tend to be more of an exhibitionists than they realize. For this, I am sure if they knew what was being heard next door, they would have quited down, and been quite embarrased.

I hope your son has a good year at Tulane.

Fondly,
Dori H Schulman
General Manager
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city
Level 4 Contributor
26 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 4 November 2012

Large New Orleans home turned into a hotel. No lobby, kitchen or anything - just rooms. Common areas are in sister property around the corner. Would have like to have some bottled water in the room or in the 1st floor hall. Water pressure weak in bathroom and the TVs need updating. I really liked the large room, closet and bathroom. You do hear street noise and other room noise pretty easily. I would stay there again though because it was a cool house and the room was very comfortable.

  • Stayed November 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank tcntraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
chicgao
Level 4 Contributor
30 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 18 October 2012

As indicated, the Queen Anne is conveniently located, maybe 1 mile from downtown (a nice 20 minute walk) and a block from bus stop. The front is still being renovated, it would have been nice if they had mentioned that in their web site. The decorations in the hall way, and in the rooms, are indeed elegant. The major problem with staying at this hotel, at least for us, is that it is located on a major street (Prytania), and there is also significant traffic on the side street which the windows in our room all faced. One of the other 2 hotels of this chain, that are situated off the street, are probably a much better option if you want a quiet environment. The first nite we arrived, we discovered one of the large window drapes did not close; this was very efficiently fixed the next day; however the first nite we had bright lights coming in from that window. The AC in the room was very efficient, so much that we turned it fully off and only used the ceiling fan. However in our room the AC control in the bedroom did not control the AC in the bathroom; so be sure to ask how that is regulated.

The breakfast is located across the street at one of the other hotels. Of the 4 days we were there, on two there was a very gracious helpful staff person; the other 2 there wasn't. The breakfast room closes at 9 am.. this may be difficult if , while on Bourbon St, you had a few too many drinks. Breakfast included waffles (very good), cereal, juices, pastries, and occasionally bagels.

Overall, I would consider staying again, once the renovations are complete, or more likely stay at one of the other 2 hotels.

Room Tip: For quiet, stay at one of the other 2 hotels in this group of 3
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  • Stayed October 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank dantecat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level 5 Contributor
56 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 14 October 2012 via mobile

We stayed at the Queen Ann from October 3-6.In spite of the refurbishment to the front balcony we found the old mansion to be a quiet retreat from the business of the French Quartet.The bus stop is a block away and is a 10 minute bus ride to Canal ST. Restaurants are within walking distance -our favorite was Zias-tasty rotisserie dishes and the best brownie dessert.Christine from the front desk kindly booked us some tours which we thoroughly enjoyed. The room was clean , comfortable and secure. We would definitely stay here again.

  • Stayed October 2012
    • Value
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Helpful?
Thank JDBacks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Queen Anne Hotel

Property: Queen Anne Hotel
Address: 1525 Prytania St, New Orleans, LA 70130-4415
Phone Number:
Region: United States > Louisiana > New Orleans > Garden District , Lower Garden District
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Wheelchair access
Hotel Style:
Ranked #60 of 139 B&Bs / Inns in New Orleans
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Queen Anne Hotel 3*
Number of rooms: 12
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