Several years ago, I stayed at the Renaissance Arts and found it to be one of the best hotels in New Orleans. So I was anxious to stay there again when I went to New Orleans a couple weeks ago. Unfortunately it was not at all what I remembered.
I requested a platinum upgrade on check-in but was told no suites were available, only an executive king. I was told the executive king rooms had their own individual internet connections. When I got to my room, the internet service was not working. I contacted the number provided for support, and after sitting on hold for 20 minutes or so, was told they could not help me and to call the front desk. The front desk knew nothing and did not offer any real solution. I asked, then, to change rooms. It was funny to me that the agent didn't offer to send the bellman up with the keys - instead she told me to come downstairs.
In my new room, the toilet immediately stopped up and ran all night. This room also lacked an in-room safe, something I always utilize and something I never find absent from a hotel room. The room had so much empty space as well - it was as if it needed additional furniture or something.
I ordered dinner with room service - the NY Strip Steak. I ordered it rare; the steak arrived Medium to Medium-Well, and the potatoes were cold. Not good for a $50 meal.
Overall, this hotel was quite disappointing. At best, its a three-star.
- Official Description (provided by the hotel):
- A historic setting, contemporary style, and a unbeatable location near New Orleans' French Quarter and in the heart of the trendy food mecca of the Warehouse District: all of this and more elevates the Renaissance New Orleans Arts Hotel to an unforgettable New Orleans experience. Our building is a former warehouse, dating from the early 20th century; we've preserved a sense of old-world elegance in our surroundings, while simultaneously infusing a thoroughly contemporary sense of convenience and art. Please note that our restaurant is currently undergoing renovations and we look forward to unveiling a stunning new restaurant to our guests in early 2015. For now, we recommend that our guests enjoy the many amazing New Orleans dining experiences within a short walking distance of our front doors, such as Cochon, Emeril's, Root, Tommy's Bistro, and many more. Our Navigators will be delighted to help you discover the best possible cuisine during your stay in New Orleans. ... more less
- Reservation Options:
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- Also Known As:
- Renaissance New Orleans
- New Orleans Renaissance