My husband and I just returned from a vacation in New Orleans and we stayed four nights at the Loews Hotel. When we first checked in we were placed in a king size room on the 19th floor. The room was quite chilly even after we cranked the thermostat up to 80 degrees, the carpet was quite worn and the room had a less than clean smell. We called the front desk with our concerns and they sent an engineer up to our room immediately to fix the heater, problem solved. Since it was late in the day they indicated that they would have the carpet shampooed the next day while we were out, this was acceptable to us. However when we returned to our room the following evening at around 5:30 pm the carpet had not been addressed. We again called the front desk and they offered to move us to another other (an upgrade)...offer accepted. We were moved to a King sized suite on the 15th floor. The room was twice the size of our previous room and was in excellent condition. We enjoyed the remainder of our 3 nights in this room. The bed was very comfortable and the bathroom was very large with a seperate shower and tub. Although we were initally disappointed when we arrived, our opinion changed because of the great customer service they provided when we expressed our concerns.
- Official Description (provided by the hotel):
- Discover the Big Easy spirit at Loews New Orleans Hotel, where the plush accommodations of a fine luxury hotel are complemented by warm Loews hospitality, fabulous food and jazzy cocktails. Laissez Les Bon Temps Rouler (Let the Good Times Roll) at our New Orleans luxury hotel. Among Travel + Leisure's "World's Best Hotels, guests enjoy impeccable service and a vibrant environment. With 285 rooms including 12 suites, each of our guestrooms boasts views of the mighty Mississippi River, French Quarter or New Orleans skyline. Indulge in playful modern Creole cuisine at Cafe Adelaide or enjoy classic cocktails at The Swizzle Stick Bar, home to the country's first Bar Chef Table - both operated by the legendary Commander's Palace Family of Restaurants. Be pampered at Balance Spa and also enjoy complimentary access to the state-of-the-art fitness center and lap pool. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Hotels.com, Sabre Hospitality Solutions, Expedia, Odigeo, Agoda, Ebookers, Travel Republic (UK), TravelUp, Priceline, Traveltool, S.L.U., getaroom.com and HotelQuickly so you can book your Loews New Orleans Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Loews New Orleans
- New Orleans Loews