I arrived after a 6 hour drive and left my car with the valet. I sipped the fresh-squeezed fruit juice - a sweet blend of citrus fruits served ice cold - on offer at the registration desk while I checked in. I took my things up to Room 1806, with two queen beds and a lovely river view.
I stayed 3 days and enjoyed the trip immensely. A few highlights:
The bathroom switch worked only sporadically and required a call to engineering.
On checking in, I found that the luggage rack was broken and needed replacement.
Both problems were addressed within 30 minutes of my calling the front desk.
My first night, I returned to the room to find a half-bottle of wine and a plate of chocolate truffles on the table by the door. Puzzled, I called down to ask why this lovely gift had been left in my room along with a congratulatory card but the woman at the front desk had no idea. She called back a few minutes later with what she thought was the answer.
"Are you on your honeymoon, sir?"
"No, I'm here alone."
"Is it your anniversary?"
"It is not."
"Hmm. The note here says that you're on your honeymoon."
"My wife would be very upset to hear that."
I offered to return the chocolate truffles and wine.
"Oh, no, sir. Consider it congratulations for choosing Loews."
Very nice, indeed.
Checkout was painless, other than the high price tag. I got my car and was deep into the Garden District for a stop at Whole Foods - they carry gourmet cheeses unavailable in East Texas - when I realized I'd left a pair of sport coats in my room. I called the hotel and, when I got there 15 minutes later, the coats were already waiting.
In fact, other than the ridiculous $12.95/day Internet charge for a slow connection, the $29.00/day parking fee, a fickle bathroom light, and a broken luggage rack, Loews impressed me. The staff was uniformly outstanding.
There was one other potential hitch: I signed up for their rewards program on my second night, only to learn that my stay at the NOLA wouldn't be credited as the rewards number wasn't attached to my reservation before check-in. So be sure to use your rewards number when making the reservation.
When I got a survey the next day, I complained about this and the other minor quibbles. The hotel manager contacted me directly and said he'd credited my stay and promised an upgrade for my next visit. I wrote back asking how to claim the upgrade but haven't yet heard back. Nonetheless, I appreciated his response and was impressed that he took customer feedback seriously.
The small problems did nothing to take the shine off the hotel. Assuming I had the means, I would stay here again without hesitation. It's a refreshing break from the big corporate chains and a reasonably-priced alternative to the Ritz.
- Official Description (provided by the hotel):
- Discover the Big Easy spirit at Loews New Orleans Hotel, where the plush accommodations of a fine luxury hotel are complemented by warm Loews hospitality, fabulous food and jazzy cocktails. Laissez Les Bon Temps Rouler (Let the Good Times Roll) at our New Orleans luxury hotel. Among Travel + Leisure's "World's Best Hotels, guests enjoy impeccable service and a vibrant environment. With 285 rooms including 12 suites, each of our guestrooms boasts views of the mighty Mississippi River, French Quarter or New Orleans skyline. Indulge in playful modern Creole cuisine at Cafe Adelaide or enjoy classic cocktails at The Swizzle Stick Bar, home to the country's first Bar Chef Table - both operated by the legendary Commander's Palace Family of Restaurants. Be pampered at Balance Spa and also enjoy complimentary access to the state-of-the-art fitness center and lap pool. ... more less
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- Also Known As:
- Loews New Orleans
- New Orleans Loews