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“Excellent in every way”

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Loews New Orleans Hotel
Ranked #15 of 166 Hotels in New Orleans
Certificate of Excellence
GreenLeadersSilver level
Reviewed 17 March 2014

Our check in was very pleasant and efficient. A start to 6 days of a lovely room, perfect view, well attended to. Excellent meals. Good in room dinning. Concierge always available with excellent suggestions. Lounge too crowded for seating at cocktail hour. A pity. But otherwise hotel a perfect experience.

Room Tip: Worth it to get a grand king with river view, fun and feels like New Orleans.
  • Stayed: March 2014, travelled on business
    • Value
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Review collected in partnership with this hotel
Thank Joan F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jerry R, Manager at Loews New Orleans Hotel, responded to this reviewResponded 23 March 2014

Dear Valued Guest,

We are delighted that you enjoyed your experience with us. We will be sure to share our feedback with our team members. It is our goal to exceed your expectations from the time of your arrival to the time of your departure. Thank you for visiting Cafe Adelaide and the Swizzle Stick Bar. These are only a couple of the great amenities we have to offer. Be sure to visit Balance Spa during your next visit.

Sincerely,

Loews New Orleans Management

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1,927 - 1,933 of 2,549 reviews

Reviewed 17 March 2014

We were disappointed during our stay at Loews. The vodka bottles in the minibar had been replaced with water, we called for housekeeping and they arrived more that three hours later, we ordered kids mac and cheese and it was covered in pepper, we requested ice and none arrived...The list goes on. Large room. Great location. Mediocre service for the price of $300/room.

  • Stayed: March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Review collected in partnership with this hotel
Thank Nekishaw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jerry R, Manager at Loews New Orleans Hotel, responded to this reviewResponded 23 March 2014

Dear Valued Guest,

Thank you for taking the time to provide feedback on your experience with us. We apologize for any inconveniences you experienced while with us. We would like to opportunity to speak to you further in reference to your experience. Please contact us at neworleanscustomerservice@loewshotels.com so that we may reach out to you.

Sincerely,

Loews New Orleans Management

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Reviewed 17 March 2014

Location is great, very convenient and we'll probably go back. However the first day our cleaning staff took my personal milk for coffee and a plastic knife I always travel with. The safe was not working and on the third day I asked to have our room cleaned 3 times throughout the day and it still wasn't made up at 11pm when we fell into an unmade bed without any fresh towels for the morning-not so nice. The staff at the front desk was superb.

Room Tip: high floors
  • Stayed: March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank levin001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jerry R, Manager at Loews New Orleans Hotel, responded to this reviewResponded 23 March 2014

Dear Valued Guest,

Thank you so much for taking the time to provide us with your feedback. We apologize for the inconsistencies experienced with the services and products at our property. We would like to speak to you further about your experience. Please contact us at neworleanscustomerservice@loewshotels.com at your convenience so that we may contact you.

Sincerely,

Loews New Orleans Management.

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Reviewed 17 March 2014

Overall the hotel was nice and a great location. But don't order room service. Over priced and very, very slow and incompetent. Valet's service was good but over priced at $39 a night. The rooms themselves were nice and spacious. We did stay in an Grand King Suite though. Some of the furniture was a little worn. So just like the title, it was ok.

  • Stayed: March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with this hotel
Thank Chad B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jerry R, Manager at Loews New Orleans Hotel, responded to this reviewResponded 23 March 2014

Dear Valued Guest,

Thank you for giving us your honest feedback. We are sorry you experienced an inconvenience with our room service efficiency. We will be sure to use your feedback to improve the delivery of our services. We hope to have another opportunity to host your next visit to our city so that we may demonstrate the service levels we are known for and pride ourselves in.

Sincerely,

Loews New Orleans Management

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Reviewed 8 March 2014

Great location for Mardi Gras! The view was nice. The rooms were above average. Good bar. Despite my bland review, I'm not sure there is a better option out there with as good of a location for Mardi Gras.

  • Stayed: March 2014, travelled as a couple
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Thank RunningGatorDoc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jerry R, Manager at Loews New Orleans Hotel, responded to this reviewResponded 17 March 2014

Dear Valued Guest,

Thank you for taking the time to share feedback on your experience with us. We are delighted that you enjoyed the Mardi Gras festivities and our property. We look forward to hosting your next visit to our city.

Sincerely,

Loews New Orleans Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 March 2014

I thought I was getting one of the better, more lively, 4-star hotels in New Orleans for mardi gras, but turns out the hotel is very plain in boring.

My one complaint is that I booked this hotel purely on the basis that it would come with 2 queen beds (since almost every other hotel in N.O. had doubles). So, the room turned out to be a dud as a few guys had to squish into smallish beds in a smallish room.

We had to specifically request towels each morning.

Brunch in the restaurant was pretty good.

Room Tip: don't expect queen-sized beds!
  • Stayed: March 2014, travelled with friends
    • Value
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Thank NeilBhaps
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jerry R, Manager at Loews New Orleans Hotel, responded to this reviewResponded 8 March 2014

Dear Valued Guest,

Thank you for sharing your honest feedback with us. We will be sure to share your comments with our leadership staff to ensure we deliver services that are up to your expectations and our standards. It is our goal to comofrtably accommodate our guests and honor any and all requests. I apologize that we fell short of your expectations. We hope to have another opportunity to have you with us in the future so that we may demonstrate the service levels we are known to provide.

Sincerely,

Loews New Orleans Management

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Reviewed 7 March 2014

During the Christmas 2013 holidays we brought our young grandsons to New Orleans. I had my doubts about this trip, but it couldn't have been better! My husband and I love NO, and visit there often. However, we had never stayed at the Loews Hotel. Well, let me tell you, it was fantastic. The clean rooms are large with wonderful views. The staff is professional and friendly, and the food in the gourmet Creole cuisine restaurant is divine, although a little pricey.

Our grandsons could not get enough of the fabulous indoor pool, and it is in the hotel's spa area. The spa is exceptional, and the hotel offers many great spa/stay packages.

The location of the hotel is ideal, as it is across the street from Harrah's casino, a few blocks from Canal Street, the French Market, and the trolley car stops.

We shall return to Loews New Orleans!

Room Tip: Higher floors and deluxe rooms provide a good view and ample size.
  • Stayed: December 2013, travelled with family
    • Value
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Thank MDNOTMD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jerry R, Manager at Loews New Orleans Hotel, responded to this reviewResponded 8 March 2014

Dear Valued Guest,

Thank you so much for taking the time to share feedback on your experience.

We are delighted that you enjoyed your experience in our city and at our property. The indoor pool is just one of amyn great amenities our property has to offer. During your next visit with us be sure to try Cafe Adelaide. We look forward to hosting your next visit to our city.

Sincerely,

Loews New Orleans Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Loews New Orleans Hotel

Address: 300 Poydras St, New Orleans, LA 70130-3216
Phone Number:
Region: United States > Louisiana > New Orleans > Central Business District
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Green Hotel in New Orleans
#3 Spa Hotel in New Orleans
#5 Luxury Hotel in New Orleans
#5 Business Hotel in New Orleans
#11 Romantic Hotel in New Orleans
#25 Family Hotel in New Orleans
Price Range: £118 - £296 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Loews New Orleans Hotel 4*
Number of rooms: 285
Official Description (provided by the hotel):
Discover the Big Easy spirit at Loews New Orleans Hotel, where the plush accommodations of a fine luxury hotel are complemented by warm Loews hospitality, fabulous food and jazzy cocktails. Laissez Les Bon Temps Rouler (Let the Good Times Roll) at our New Orleans luxury hotel. Among Travel + Leisure's "World's Best Hotels, guests enjoy impeccable service and a vibrant environment. With 285 rooms including 12 suites, each of our guestrooms boasts views of the mighty Mississippi River, French Quarter or New Orleans skyline. Indulge in playful modern Creole cuisine at Cafe Adelaide or enjoy classic cocktails at The Swizzle Stick Bar, home to the country's first Bar Chef Table - both operated by the legendary Commander's Palace Family of Restaurants. Be pampered at Balance Spa and also enjoy complimentary access to the state-of-the-art fitness center and lap pool. ... more   less 
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Also Known As:
Loews New Orleans
New Orleans Loews

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