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“Great, but no outdoors area.”

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Loews New Orleans Hotel
Ranked #14 of 164 Hotels in New Orleans
Certificate of Excellence
GreenLeadersSilver level
Omaha, Nebraska
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Great, but no outdoors area.”
Reviewed 2 May 2014

I really did enjoy my stay at the LOEWS Hotel in New Orleans. However, I was very disappointed that this location did not have any outdoors area to sit by a pool and to be able to read a book. Looking out our window, I could see 3 pools on the roof tops of other hotels. Had I looked into this, I would have booked one of those locations. The indoor lap pool area is nice for the winter, but spring and summer are meant for outdoors. The hotel has an area adjacent to the property that would make an excellent outdoors area. It already appears to be a sitting area. Putting in a fence and pool would make this the best hotel in New Orleans. Everything else was perfect. The conference area, dining room, and all the staff were super helpful and made our stay very pleasant.

Room Tip: Take a room on the North side, Nice view of the river, French Quarter and many other areas!
See more room tips
  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
2 Thank Doug V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jerry R, Manager at Loews New Orleans Hotel, responded to this review, 9 May 2014
Dear Valued Guest,

Thank you very much for taking the time to share your feedback. We are delighted you enjoyed your overall experience in our city and at our property. We will be sure to share your feedback with our team members. We hope to host your next visit to our city.

Sincerely,

Loews New Orleans Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
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  • Cleanliness
Traveller tips help you choose the right room.   Room tips (450)
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English first
Karlsruhe, Deutschland
Level 6 Contributor
168 reviews
100 hotel reviews
common_n_hotel_reviews_1bd8 101 helpful votes
Reviewed 30 April 2014

The whole team was staying at the Loews during a conference in the nearby convention center, as it is only like a ten minute walk away. Reception was pretty fast on check in. Staff in general is super friendly - so no complains there. If one likes the style or not is a matter of taste. To me the interior seemed somewhat old fashioned. Rooms are all of a nice size and have either a kingsize ir two queensize beds, an easy chair and a desk. Huge closet with ironing board and safe are also there. The bathroom has an okay size. Unfortunately (but pretty much standard in the US) the shower was in the tub and the whole thing with a curtain. Room and bathroom were spotless.Some things that did bother me. A/C regulation was difficult. In one corner of the room (next to the armchair) was kind of a service pannel from which you heard a hissing sound at all times. That was irritating at times. Waterpressure in the shower was changing when somebody in the neighborhood used the toilet. But what was definitely a backdraft was the musty smell of old socks I had in my room. Could smell it in my colleagues rooms as well and would guess that it is coming from the A/C. The last morning a colleague and me had breakfast in the Cafe Adelaide (in the hotel). We were at first not in a hurry and told the waitress so. That resulted in a waiting time of around 40 minutes for some pancakes and a power breakfast with eggs, hash,bacon and toast. Guess she simply forgot us as others who came later were served earlier. She then said that every body was so much in a hurry this morning...but that is hardly an excuse. And when we finally got our order, my food was nearly cold. And it cost around 14 bucks.
In general I would also say that the prices they are charging are too high for what you get. On the plus side are definitely the location (10 min to convention center, 10 min to Burboun St if one wants to go there and a lot of nice cafes, bars and restaurants around)

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Benson1976
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jerry R, Manager at Loews New Orleans Hotel, responded to this review, 9 May 2014
Dear Valued Guest,

Thank you so much for taking the time to provide us with your honest feedback. We truly appreciate it. Our team and our location are two of many of the great amenities we take great pride in providing. We will definitely share your comments with our team members. We would like the opportunity to address the concerns with the smell of your guest room. I have sent you a private message so that we may obtain your room information in order to ensure this issue has been addressed accordingly. We have also reviewed your comments on the service in Cafe Adelaide with the Cafe Adelaide management team as well. Thank you again for taking the time to share your feedback with us.

Sincerely.

Loews New Orleans Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
boise
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 27 April 2014

My husband and I are in NOLA for a conference he has. We're booked at Lowes Hotel. Rooms are really spacious, updated, well-maintained. Rob our bellman, was friendly, knowledgeable, and helpful. Hotel is located in quieter part of town, only blocks from 'the action'. I recommend it!! Good workout facility with 50' pool with marked lane lines!

Room Tip: 13th floor has room of river; nice!
See more room tips
Green Features: Wish they had recycling baskets and opportunity to 'reuse' towels. Use energy efficient bulbs.
  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank fromboise
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jerry R, Manager at Loews New Orleans Hotel, responded to this review, 1 May 2014
Dear Valued Guest,

We are very happy that you enjoyed your experiece in our city and at the Loews New Orleans Hotel. We are located within perfect distance of all the great attractions New Orleans has to offer. We will be sure to share your comments with Rob as well. We look forward to hosting your next visit to New Orleans.

Sincerely,

Loews New Orleans Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Shelby, North Carolina
1 review
Reviewed 26 April 2014

We just stayed there for 3 nights...my husband, myself and our 15, 13 and 12 year old. It was very clean, comfortable, quiet, friendly and a safe place to stay. I was able to arrange all of our excursions, tours and dinner reservations through James, one of the Hotel's Concierges. He did a great job and all of his recommendations were excellent. We did the Zoo, Insectarium, Aquarium, WW2 Museum, Swamp Tour and Ghost Tour of the French Quarter. Multiple other helpful hints from the entire staff were appreciated.

We have stayed at a lot of nice hotels and for an inner city, busy hotel, I give it the highest rating. They treated my children respectfully and exceeded my expectations as customer. The pool, fitness center and exercise room were also nice.

Only drawbacks were a lack of breakfast buffet at the hotel restaurant...although the menu breakfast was very good and well priced, I do like to do a buffet for speed and ease with kids in the morning.

Also, I couldn't find an outdoor patio sitting area on site...the hotel just didn't seem to have the space for one. The walk to the French Quarter was easy but take comfortable shoes...too far for heels.

I have now stayed at a Lowes property in Orlando, Tucson, San Diego and New Orleans. Can't wait to try another!

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Barbara C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jerry R, Manager at Loews New Orleans Hotel, responded to this review, 1 May 2014
Dear Valued Guest,

Thank you so much for taking the time to share your feedback with us. We appreciate your doing so. You definitely were able to experience much of what New Orleans has to offer. We are delighted James was able to assist you in ensuring your experience went well. We will be sure to share your comments with him and look forward to your next visit.

Sincerely,

Loews New Orleans Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore, null, Singapore
Level 2 Contributor
3 reviews
Reviewed 26 April 2014

Fantastic location close to the river walk to start your day . A gentle walk puts you in the heart of New Orleans .
The friendly bar staff mix cocktails while a nibble at the bar is no problem . The Porters and door staff only too happy to help .

  • Stayed April 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JETSETJAC705
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jerry R, Manager at Loews New Orleans Hotel, responded to this review, 1 May 2014
We are delighted you enjoyed your experience with us.

We appreciate your taking the time to share your feedback. Our team takes great pride in providing great service. As you mentioned, we are located within walking distance of many of New Orleans great attractions. We will be sure to share your feedback with our team.

Sincerely,

Loews New Orleans Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 25 April 2014

I truly enjoyed my stay at the Loews. The room was great as well as the service. Shedrick Small was amazing is took the time to ensure we were comfortable. We order through room service and the food was delicious. We will be back thank you.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Tashna S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jerry R, Manager at Loews New Orleans Hotel, responded to this review, 1 May 2014
Dear Valued Guest,

We are very happy that you enjoyed your experience with us. We take great pride in providing a service level that is above your expectations. We will share your comments with Shedrick and look forward to having you with us again.

Sincerely,

Loews New Orleans Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 4 Contributor
34 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 25 April 2014

The trip was great and my experience with the hotel was great! Over all experience was great - great room and very comfortable bed and awesome pillows (thank you). The room was clean and bedding very clean and the bathroom and tub spotless and disinfected clean. I was impressed with the entire cleanliness of the hotel (elevators, mtg rooms, bathrooms, lobby etc). The staff were very good and extremely professional courteous and very knowledgable of the city and the advice they gave to me! The good was excellent and fresh! The bar was great and friendly staff. The front entry staff were outstanding excellent and friendly and very happy people! Thank you for a great experience and so enjoyable!

  • Stayed April 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JDufay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jerry R, Manager at Loews New Orleans Hotel, responded to this review, 1 May 2014
Dear Valued Guest,

We are delighted that you enjoyed your experience with us. Our team is our greatest amenity. We will be sure to share your comments with our team. We look forward to hosting your next visit to New Orleans.

Sincerely,

Loews New Orleans Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Loews New Orleans Hotel

Property: Loews New Orleans Hotel
Address: 300 Poydras St, New Orleans, LA 70130-3216
Phone Number:
Region: United States > Louisiana > New Orleans > Central Business District
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Green Hotel in New Orleans
#3 Spa Hotel in New Orleans
#5 Business Hotel in New Orleans
#5 Luxury Hotel in New Orleans
#11 Romantic Hotel in New Orleans
#25 Family Hotel in New Orleans
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Loews New Orleans Hotel 4*
Number of rooms: 285
Official Description (provided by the hotel):
Discover the Big Easy spirit at Loews New Orleans Hotel, where the plush accommodations of a fine luxury hotel are complemented by warm Loews hospitality, fabulous food and jazzy cocktails. Laissez Les Bon Temps Rouler (Let the Good Times Roll) at our New Orleans luxury hotel. Among Travel + Leisure's "World's Best Hotels, guests enjoy impeccable service and a vibrant environment. With 285 rooms including 12 suites, each of our guestrooms boasts views of the mighty Mississippi River, French Quarter or New Orleans skyline. Indulge in playful modern Creole cuisine at Cafe Adelaide or enjoy classic cocktails at The Swizzle Stick Bar, home to the country's first Bar Chef Table - both operated by the legendary Commander's Palace Family of Restaurants. Be pampered at Balance Spa and also enjoy complimentary access to the state-of-the-art fitness center and lap pool. ... more   less 
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Also Known As:
Loews New Orleans
New Orleans Loews

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