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“Great location, great staff”

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Loews New Orleans Hotel
Ranked #17 of 166 Hotels in New Orleans
Certificate of Excellence
GreenLeadersSilver level
Reviewed 30 May 2014

The hotel is in a perfect location to stroll down to the trolleys or to just walk to the great areas of Bourbon and Royal streets. The staff was incredibly helpful. For example, our son found a cane he loved, but packing it was out of the question. The front desk staff went out of their way to find a box to ship it to us. The restaurant is fantastic. The good was wonderful and the staff, again, were top notch.

The only reason I didn't give it 5 stars is the room service was kind of hit-or-miss. Sometimes it was great, other times, they really screwed up. For instance, we ordered a cheese pizza (that took quite a while to come to our room), and when it finally did, it wasn't even sliced! We didn't bother complaining to the hotel because we were all starving by then.

Room Tip: We got a room facing the Mississippi River and that was fantastic. All sorts of traffic (from cruis...
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  • Stayed: April 2014, travelled with family
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Thank Chelsey H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jerry R, Manager at Loews New Orleans Hotel, responded to this reviewResponded 9 June 2014

Dear Valued Guest,

Thank you so much for taking the time to provide us with feedback on your experience with us.. We are delighted that you enjoyed your overall experience at our property and in our city. We apologize for the inconsistencies experienced with our room service food and staff. We have sent you a private message to obtain additional information so that we may speak to you and work to make this right. We look forward to hearing from you soon.

Sincerely,

Loews New Orleans Management

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1,938 - 1,944 of 2,611 reviews

Reviewed 29 May 2014

The hotel was very clean. It had this great smell in the lobby, as if they had perfume in the air. It wasn't over powering at all. The staff was very pleasant and my room was very clean. The bed was a typical hotel bed, but was still comfortable. I was on a high enough floor that I could see the water from my room, which was a nice added bonus. The hotel is right across the street from the casino and just a 2 block walk to Bourbon street.

  • Stayed: March 2014, travelled on business
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1  Thank 9MilNids
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jerry R, Manager at Loews New Orleans Hotel, responded to this reviewResponded 9 June 2014

Dear Valued Guest,

Thank you for taking the time to share feedback on your experience with us. We appreciate your taking the time to do so. The view of the river is one of our greatest amenities. We are delighted you were able to enjoy the view as well as our central location. During your next visit be sure to visit Cafe Adelaide. I am sure you will be happy with the food quality and the experience. We look forward to your next visit.

Sincerely,

Loews New Orleans Management

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Reviewed 24 May 2014 via mobile

We stayed here 3 nights and couldn't be happier. Our room was enormous, (king size room booked), with lovely clean and super comfortable bed. Bathroom was really nice. Concierge couldn't have been more helpful, and recommended some great restaurants. 10 minute walk to the French quarter and one block from canal street, so ideal location. Would happily stay here again!

Stayed: May 2014, travelled as a couple
Thank tatty0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jerry R, Manager at Loews New Orleans Hotel, responded to this reviewResponded 27 May 2014

Dear Valued Guest,

We are delighted that you enjoyed your experience with us. Our spacious rooms are just one of many great amenities we have to offer. We will be sure to share your feedback with us team members. During your next visit with us be sure to visit Cafe Adelaide. I am sure you will be pleased with your experience. We look forward to hosting your next visit to our city.

Sincerely,

Loews New Orleans Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 May 2014

The Hotel is well located. We were there for the graduation of our daughter. My room was rather basic (But a great view) Unfortunately, upon arrival there was pubic hair in the bathtub. We asked at the front desk for the bath to be cleaned...nothing happened. Next day - bathroom was again not clean(ed)..next day the same scenario even though I duly went to the Front Desk every day to alert them to the issue. Cleanliness is a basic thing, regardless of price paid. But at $359.00 a night it should be a non issue. Also no turndown service at all. Too bad.

Room Tip: You will enjoy the view over Poydras on a higher floor
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  • Stayed: May 2014, travelled with family
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Thank Tom180
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jerry R, Manager at Loews New Orleans Hotel, responded to this reviewResponded 27 May 2014

Dear Valued Guest,

Thank you for sharing your feedback with us. I would like to offer my sincerest apologies for the issues experienced as well as the manner in which they were handled by our team. We take great pride in our product and service levels. Clearly, we fell short during your experience with us. I have sent you a private message in order to contact you directly. I would like to properly address this matter with my team and offer my personal apologies.

Sincerely,

Loews New Orleans Management

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Reviewed 21 May 2014

We loved the Loews rooms spacious view fabulous location perfect food very good most service was good except room service don't bother with that not good but the absolute best thing about this hotel is James the concierge. Nothing is tooooo much trouble he is patient well versed and nothing is too much trouble he makes things happen quickly! He is the reason to stay at Loews!

Room Tip: Ask for a river view
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  • Stayed: May 2014, travelled as a couple
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Thank Susan F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jerry R, Manager at Loews New Orleans Hotel, responded to this reviewResponded 27 May 2014

Dear Valued Guest,

Thank you for your visit and also for taking the time to share feedback on your experience with us. James is AMAZING! He is truly an asset to our team at the Loews New Orleans. We will be sure to share your comments with him. We look forward to hosting your next visit with us.

Sincerely,

Loews New Orleans Management

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Reviewed 18 May 2014 via mobile

Stayed here on a weekend trip. Very modern and clean hotel with huge rooms. The fitness area was large with many different types if equipment. Every employee we met was extremely nice and personable. We wanted to check out the restaurant but didn't get a chance. Walking distance to great shopping, restaurants and public transport.

Stayed: May 2014, travelled as a couple
Thank travelbirds0809
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jerry R, Manager at Loews New Orleans Hotel, responded to this reviewResponded 27 May 2014

Dear Valued Guest,

Thank you for your most recent visit to our city and our hotel. We appreciate your taking the time to share feedback on your experience with us. We are delighted that you enjoyed your experience with us. Next time be sure to visit Cafe Adelaide and the Swizzle Stick Bar. I am confident you will enjoy your experience in our outlets as well.

Sincerely,

Loews New Orleans Management

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Reviewed 11 May 2014

After spending time in New Orleans for a business meeting; I thought I needed to address a few things about this hotel. First the rooms are very large which is great but at least in my room the room needs new furniture and new carpet. Secondly, as it is always busy in New Orleans the hotel seemed under staffed. In fact asked one of the front desk employees which floor my specific meeting was to be held and the employee did not know or least was not versed on who or which groups were coming to the hotel.

With a few changes the hotel can be a great property. By the way it is very close to the convention center.

Room Tip: Stay on a high floor away from the noise
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  • Stayed: April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Orthodontics
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jerry R, Manager at Loews New Orleans Hotel, responded to this reviewResponded 27 May 2014

Dear Valued Guest,

Thank you for providing us with your honest feedback. Your feedback is extremely important to us. We have addressed your comments with our front office leadership team in order to ensure our team is properly prepared to provide the necessary information to each of our guests. Secondly, I am excited to share that we are undergoing a full refresh in each of our guest rooms. I am confident you will be excited and pleased with our newly renovated product. We look forward to hosting your next visit to our city.

Sincerely,

Loews New Orleans Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Loews New Orleans Hotel

Address: 300 Poydras St, New Orleans, LA 70130-3216
Phone Number:
Region: United States > Louisiana > New Orleans > Central Business District
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Spa Hotel in New Orleans
#3 Green Hotel in New Orleans
#5 Luxury Hotel in New Orleans
#5 Business Hotel in New Orleans
#11 Romantic Hotel in New Orleans
#25 Family Hotel in New Orleans
Price Range: £126 - £368 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Loews New Orleans Hotel 4*
Number of rooms: 285
Official Description (provided by the hotel):
Discover the Big Easy spirit at Loews New Orleans Hotel, where the plush accommodations of a fine luxury hotel are complemented by warm Loews hospitality, fabulous food and jazzy cocktails. Laissez Les Bon Temps Rouler (Let the Good Times Roll) at our New Orleans luxury hotel. Among Travel + Leisure's "World's Best Hotels, guests enjoy impeccable service and a vibrant environment. With 285 rooms including 12 suites, each of our guestrooms boasts views of the mighty Mississippi River, French Quarter or New Orleans skyline. Indulge in playful modern Creole cuisine at Cafe Adelaide or enjoy classic cocktails at The Swizzle Stick Bar, home to the country's first Bar Chef Table - both operated by the legendary Commander's Palace Family of Restaurants. Be pampered at Balance Spa and also enjoy complimentary access to the state-of-the-art fitness center and lap pool. ... more   less 
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Also Known As:
Loews New Orleans
New Orleans Loews

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