The housekeeping issues brought up by other reviewers need addressing. To be plain - the people who clean the room simply do not do it very well - they merely make the beds and change the towels. On several occasions dirty cups and glasses were left in the room, nothing was tidied, the coffee was not replenished and on several occasions on returning to the room at around 5pm after being out all day the room had STILL not been cleaned! On the positive side, I think that the staff are well used to complaints about housekeeping - I think the management do not have any intentions of insisting housekeeping staff improve as the latter are probably paid "peanuts" and it is clearly considered more cost effective to retain lazy staff and compensate guests who make a complaint! Hence we had free drinks, free meals, bathrobes to take home and a whole plethora of goodies! I would suggest that rather than "putting up" with the inconveniences of not having coffee replenished etc that guests do bring this to the management's attention. I think only when half the guests are having to have hundreds of dollars of credit at the bar and restaurant will the low standards of housekeeping be addressed on a more permanent basis.
Other than this I agree with all the positive reviews, very comfy and spacious rooms and bathrooms especially in grand deluxe, great location and a wonderful if slightly overpriced restaurant with an atmospheric bar.
- Official Description (provided by the hotel):
- Discover the Big Easy spirit at Loews New Orleans Hotel, where the plush accommodations of a fine luxury hotel are complemented by warm Loews hospitality, fabulous food and jazzy cocktails. Laissez Les Bon Temps Rouler (Let the Good Times Roll) at our New Orleans luxury hotel. Among Travel + Leisure's "World's Best Hotels, guests enjoy impeccable service and a vibrant environment. With 285 rooms including 12 suites, each of our guestrooms boasts views of the mighty Mississippi River, French Quarter or New Orleans skyline. Indulge in playful modern Creole cuisine at Cafe Adelaide or enjoy classic cocktails at The Swizzle Stick Bar, home to the country's first Bar Chef Table - both operated by the legendary Commander's Palace Family of Restaurants. Be pampered at Balance Spa and also enjoy complimentary access to the state-of-the-art fitness center and lap pool. ... more less
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- Also Known As:
- Loews New Orleans
- New Orleans Loews