We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Great Hotel, Bad Rooms”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 12 more sites!
Loews New Orleans Hotel
Ranked #11 of 162 Hotels in New Orleans
Certificate of Excellence
GreenLeadersSilver level
Sacramento, California
Level Contributor
92 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
“Great Hotel, Bad Rooms”
Reviewed 20 August 2014

This property has it all: great location, friendly service, a beautiful lobby, top rate restaurants, beautiful views, a spa, conference rooms, and a salt water pool.

The Five Star Alliance lists the Loews as a five star property. My experience was closer to four-star.

While this hotel has all the great amenities I have listed above, our visit was ruined by the smell in our room. It appears that the hotel is a converted office building. As such, the windows do not open and there is no ventilation in the shower area. This means that all of the moisture created by the shower stays in the room with nowhere to go. As a result, our room had a consistently musty smell for the whole of our three night stay. The smell, to a lesser degree, permeated the entire room.
I noticed the same smell around the city, in a hall at Tulane University, at the airport, and even in my car after the air conditioner had not been run for a while. While the creation of the smell is an act of nature and the hotel is not responsible, they should have measures in place to create an environment where the smell cannot be created. This fact alone quite simply ruined our stay.

Also, although my party consisted of two teenagers, there was never any mention of the Loews Loves Kids program (the website had mentioned music download cards would be given). I would have been disappointed if I had ever expected them to come through on that promise, which I never did.

Everything else about the room and the property was fantastic. Our view was great and I doubt you'll ever find bigger guest rooms. I just really hope that through renovation or some change the Loews can get rid of the musty smells which are tying this property down.

Room Tip: Higher floors have great views. Be sure your view includes the Mississippi. Largest guest rooms in t...
See more room tips
  • Stayed August 2014, travelled with family
    • Location
    • Rooms
    • Service
Helpful?
Thank Dante M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kristen F, Manager at Loews New Orleans Hotel, responded to this review, 21 August 2014
Dear Dante M,

Thank you for choosing Loews New Orleans Hotel during your recent trip to New Orleans. Customer feedback is important to us, so thank you for taking time to let us know our compliments and concerns. I will let our housekeeping and engineering departments know of your comments, with regard to your room. If your travels ever bring you back to New Orleans, we would love for you to give us another change, so we can exceed your expectations!

Happy Travels,
Kristen
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

2,375 reviews from our community

Traveller rating
    1,497
    567
    182
    77
    52
See reviews for
469
569
90
880
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (434)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Ocean Springs, Mississippi
Level Contributor
4 reviews
4 hotel reviews
Reviewed 19 August 2014

We have stayed at the property twice and they always deliver. Very polite service. We will continue to stay at Loews hotel when we're in town.
Great atmosphere great cocktails and always friendly service.

  • Stayed August 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Kip B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kristen F, Manager at Loews New Orleans Hotel, responded to this review, 20 August 2014
Dear Kip B,

Thank you for continuing to choose Loews New Orleans Hotel when you travel to the Big Easy! I will pass on your kind words to our staff. We hope to see you in our hotel, enjoying a cocktail, again soon!

Happy Travels!
Kristen
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New Orleand
1 review
Reviewed 18 August 2014

I was on a business trip and really appreciated the friendly and helpful staff. This is a great location close to the french quarter but also has a very nice restaurant and bar if that is not your choice. Rooms were very comfortable and service was excellent.

  • Stayed August 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Johan T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kristen F, Manager at Loews New Orleans Hotel, responded to this review, 20 August 2014
Dear Johan T,

Thank you for taking time to review Loews New Orleans Hotel. We're happy you had a positive experience, during your business trip. We're glad you experienced Cafe Adelaide and the Swizzle Stick Bar. Hopefully you tried an Adelaide Swizzle, the bar's signature drink! Hope to see you again soon!

Happy Travels!
Kristen
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New Orleans, Louisiana
Level Contributor
5 reviews
Reviewed 18 August 2014

My stepdaughter recently got married and The Loews New Orleans was the hotel for the entire bridal party and all out of town guest. From the moment we walked in till the moment we checked out the experience was amazing.
The attention to detail, the VIP treatment, the beauty of the lobby, the rooms, the bar and restaurant, even the smell of the hotel was beautiful. If you haven't been, go and see what I am talking about.
The bridal suite was perfect. The tall windows over looking the river made for a perfect backdrop for pictures and was so spacious. Anything we needed was provided. We requested tall bar stools for the makeup artist and they were delivered on the morning of the wedding. Chairs with low backs as requested by the hairstylist, also delivered as promised. The suggestion for us to use the lobby of the 10th floor was brilliant. The entire room is floor to ceiling windows over looking the river and city. Our photographer was in heaven.
All of our guests told us they felt pampered and had spacious immaculate rooms with amazing views.
The service was 5 star from start to finish.
Without having to ask, the concierge and staff orchestrated the lining up of the limos and coordinated and assisted the timely departure of our guests and assured the lobby was cleared before the bridal party arrived in the lobby to load the limos to depart. The little things that could have gone wrong were all avoided thanks to the attention to detail, coordination and planning that the hotels entire staff provided.
I cant wait to treat myself to a "stay-cation" at The Loews. I plan on treating myself to services at the beautiful spa and fitness center and enjoying a few laps in the indoor pool. The only problem is it is very tempting to never leave the hotel!!!!

Room Tip: Not one of our out of town guests had anything negative to say about any of the rooms. I cant make a...
See more room tips
  • Stayed August 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank carolrb61
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kristen F, Manager at Loews New Orleans Hotel, responded to this review, 20 August 2014
Dear carolrb61,

Thank you for choosing Loews New Orleans Hotel as the hotel-of-choice for your stepdaughter's wedding. We are thrilled everything went off without a hitch! The fact we were able to take off some of the pressure from her Big Day, thrills us! I will pass on your kind words to all of our departments. We hope to see you again soon for your staycation!

Happy Travels and Congratulations!
Kristen
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dayton, Ohio, United States
1 review
Reviewed 18 August 2014

We were there for a family wedding event. The several families were accommodated in a way that gave us both privacy and togetherness. Rooms were great, service extraordinary. Good food! The days flew by. We would love to go back for just a good old fashioned New Orleans visit. One extra thing: I left an expensive Blue Tooth behind and didn't find that out for a day. Called the hotel, security had it and kept it for me til I picked it up. That speaks to honest housekeeping staff, and that has not been our experience everywhere.

Room Tip: Ours was on the 20th floor - worked well for us.
See more room tips
Green Features: We always take care of our own bed and room, asking for service only as we would handle it in our home. Save the planet!
  • Stayed August 2014, travelled with family
    • Value
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Judith L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kristen F, Manager at Loews New Orleans Hotel, responded to this review, 20 August 2014
Dear Judith L,

Thank you for choosing Loews New Orleans Hotel for your recent wedding stay. We're glad you had both privacy and togetherness - the perfect combination! I will let our Housekeeping Department heads know of your compliments. We hope to see you again soon, for your "good old fashioned New Orleans visit."

Happy Travels!
Kristen
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Virginia, United States
1 review
Reviewed 18 August 2014

I visited the property for business purposes and was extremely pleased with my overall experience at the property. I found all staff to be extremely professional, accommodating and appreciative of my business. I truly felt like the staff tried to anticipate my needs. I will recommend this property and they have earned my loyalty for future visits to New Orleans.

  • Stayed August 2014, travelled on business
    • Value
    • Location
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Anna G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kristen F, Manager at Loews New Orleans Hotel, responded to this review, 20 August 2014
Dear Anna G,

What a wonderful review! We are so happy we were able to contribute to your successful business meeting. I will be sure to let our staff know of your kind words- we think they're pretty great, too! We can't wait to see you again soon, for business or for fun!

Happy Travels,
Kristen
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New Orleans, Louisiana
1 review
Reviewed 18 August 2014

Everything was easy and exceptional! I loved the black out curtains and soft down pillows! We just needed a break from the hustle and bustle of working in the city! Super quiet and relaxing! I would recommend the Loews to anyone looking to have a great location, amazing food, and extremely relaxing!

  • Stayed August 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Billy M. Iii L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kristen F, Manager at Loews New Orleans Hotel, responded to this review, 20 August 2014
Dear Billy M. lii L,

We're thrilled you had a wonderful staycation with us! There's nothing better than exploring your own city. Thank you for choosing Loews New Orleans Hotel to be your relaxation destination! Customer recommendation is one of our favorite compliments! We hope you continue to think of us for staycations and other Loews properties for when you're traveling.

Hope to see you again soon!
Kristen
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these New Orleans hotels
French Quarter
Omni Royal Orleans
Omni Royal Orleans
#13 of 162 in New Orleans
4.5 of 5 bubbles 4,384 reviews
French Quarter
Hotel Monteleone
Hotel Monteleone
#9 of 162 in New Orleans
4.5 of 5 bubbles 7,000 reviews
French Quarter
Royal Sonesta New Orleans
Royal Sonesta New Orleans
#29 of 162 in New Orleans
4.5 of 5 bubbles 3,972 reviews
Show Prices
Show Prices
Show Prices
Central Business District
The Roosevelt New Orleans, A Waldorf Astoria Hotel
Central Business District
Windsor Court Hotel
Windsor Court Hotel
#5 of 162 in New Orleans
4.5 of 5 bubbles 1,614 reviews
Central Business District
InterContinental New Orleans
InterContinental New Orleans
#16 of 162 in New Orleans
4.5 of 5 bubbles 1,295 reviews
Show Prices
Show Prices
Show Prices

Been to Loews New Orleans Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Loews New Orleans Hotel

Property: Loews New Orleans Hotel
Address: 300 Poydras St, New Orleans, LA 70130-3216
Phone Number:
Region: United States > Louisiana > New Orleans > Central Business District
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Green Hotel in New Orleans
#3 Spa Hotel in New Orleans
#4 Luxury Hotel in New Orleans
#5 Business Hotel in New Orleans
#11 Romantic Hotel in New Orleans
#25 Family Hotel in New Orleans
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Loews New Orleans Hotel 4*
Number of rooms: 285
Official Description (provided by the hotel):
Discover the Big Easy spirit at Loews New Orleans Hotel, where the plush accommodations of a fine luxury hotel are complemented by warm Loews hospitality, fabulous food and jazzy cocktails. Laissez Les Bon Temps Rouler (Let the Good Times Roll) at our New Orleans luxury hotel. Among Travel + Leisure's "World's Best Hotels, guests enjoy impeccable service and a vibrant environment. With 285 rooms including 12 suites, each of our guestrooms boasts views of the mighty Mississippi River, French Quarter or New Orleans skyline. Indulge in playful modern Creole cuisine at Cafe Adelaide or enjoy classic cocktails at The Swizzle Stick Bar, home to the country's first Bar Chef Table - both operated by the legendary Commander's Palace Family of Restaurants. Be pampered at Balance Spa and also enjoy complimentary access to the state-of-the-art fitness center and lap pool. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Sabre Hospitality Solutions, Ebookers, Travel Republic (UK), Priceline, TravelUp, Agoda, Odigeo, TripOnline SA, Traveltool, S.L.U., Evoline ltd, Cancelon, getaroom.com and HotelQuickly so you can book your Loews New Orleans Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Loews New Orleans
New Orleans Loews

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing