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“Still great” 5 of 5 bubbles
Review of Harrah's New Orleans

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Harrah's New Orleans
Ranked #8 of 162 Hotels in New Orleans
Certificate of Excellence
GreenLeadersSilver level
Houston
Level Contributor
123 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
“Still great”
5 of 5 bubbles Reviewed 19 February 2013

Second time at this great place and want to say once again how nice it is. However, I'd like to point out that the police close the streets around this area for the "Parades" this time of year. We could not get to the garage on Convention St and had to park at the Hilton garage two blocks over. When we called the desk to ask how to get to the hotel to drop off our bags (and an 85 year old) they said we were just out of luck and should wait four hours until the "floats" had been removed from around the hotel. This area is the terminus for some of the parades I guess.
We just parked and walked with our bags and mom.

Just a heads up if you go around Mardi Gras time.

Room Tip: This time our room faced toward the super dome and was very quiet.
See more room tips
  • Stayed January 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Mark M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (1,087)
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English first
Level Contributor
51 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
2 of 5 bubbles Reviewed 16 February 2013

I have stayed at the Harrahs Hotel in New Orleans many times before. The staff is excellent but the property is now not being kept up and repairs and cut backs are obvious.
How bad was it. The bed sheets were clean but had holes in them...yes holes!
The hutch in front of the television Haida huge piece of wood missing. The clock was missing from the room and the make up mirror had also disappeared. That was just the start. Carpets had stains and basically the room looked "old"
We were in a suite! I'm fearful of how a regular room would look
If you can stay else where for the same or less you are better off
We issued to love to stay here.
Too bad.

  • Stayed February 2013, travelled with family
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
3 Thank Jerry U
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Goffstown, New Hampshire
Level Contributor
115 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
4 of 5 bubbles Reviewed 14 February 2013

I booked our room July 29, 2012. I booked 4 nights and received them complimentary due to my play status at Harrah's. We arrived at the registration desk at 3:50 on Monday 2/4/2012. My room was not ready and I was told to come back in 2 hours. Since I stay at other Harrah's properties frequently, they generally reserve the same type of room for me, high floor, king near elevator and a view. We checked our bags and came back in 2 hours. To my dismay, our room still was not ready. At this point I'm thinking how far in advance do I need to book in order to get what I am accustomed to. By 6:45, I finally had my room. It was on the 9th floor with a view of the parking garage. I was not pleased. I called the front desk and asked to be changed...was told there was nothing else available but they could check for me the next day. On Tuesday, I went back down to the front desk 4 different times after 11:00 check out and was continually told no other rooms were available. I was not happy, but felt defeated and did give up trying. This was the negative part of our trip. I have to say, the room was well appointed, and clean. The bed was comfortable and the housekeeping service was very good. The doormen were extremely friendly. There is a warmth to the people of New Orleans that isn't found in other parts of the country. We stay in Atlantic City quite often and there is no comparison to the friendliness of the locals in NOLA. We will go back, but next time I will insist on the type of room I prefer.

  • Stayed February 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank maryannGoffstown_Nh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The Colony, Texas
Level Contributor
87 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
4 of 5 bubbles Reviewed 13 February 2013 via mobile

If you visit Nola this is the perfect location. You are in the downtown, many things are walking distance. If you get a players card, parking is free. The rooms are great and the price is right. Check in was smooth and they answered all our questions.

  • Stayed February 2013
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank candegurrl25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Baton Rouge, Louisiana
Level Contributor
27 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed 11 February 2013

This hotel is very clean and well maintained. The staff is friendly and very professional. The rooms are very spacious and the view is spectacular. Bathrooms were amazing and the beds were very comfortable. Ruth Chris Steak House is located in the lobby, and there are other restaurants surrounding the hotel and casino. I would definitely stay at this hotel again!

  • Stayed December 2012, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank ChelseaNicole7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lakeville
Level Contributor
18 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
2 of 5 bubbles Reviewed 11 February 2013

We booked almost three months in advance of our stay. I received several emails from Harrah's leading up to our stay offering suggestions for dining and things to do. We flew in a day early of our cruise to see the city and visit the casino. First impressions of the property were very positive and the close proximity to the cruise terminal and the casino were fantastic. As we began the check in process, we were told there was a note on our file and a manager was needed, after waiting over 20 minutes we were told, sorry a pipe has broken in your room and we need to send you elsewhere. WHAT? after another 20 minute wait, as the faxed information to Loews, we were told head across the street. No offer of assistance with our bags.... Once we arrived at Loews there was no paperwork from Harrahs and again we waited. As a diamond member who has been very loyal to this chain and brand over the years, I'm rethinking my loyalty. On he upside Loews was amazing.

  • Stayed January 2013, travelled as a couple
    • 1 of 5 bubbles
      Service
Helpful?
2 Thank BeachedGirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
essex jct vt
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed 10 February 2013

A nice hotel and everyone was friendly and helpful. We arrived early and room was not ready but they took our phone number and within thirty minutes we had the call we were all set - this just the day after the superbowl and the lobby was buzzing with all sorts of people. The rooms are clean and good size and location was excellent - so easy to get where ever we wanted to go.

  • Stayed February 2013, travelled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank EssexJctVtBarb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Harrah's New Orleans

Property: Harrah's New Orleans
Address: 228 Poydras Street, New Orleans, LA 70130-1641
Phone Number:
Region: United States > Louisiana > New Orleans > Central Business District
Amenities:
Bar / Lounge Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#2 Green Hotel in New Orleans
#3 Luxury Hotel in New Orleans
#11 Family Hotel in New Orleans
#12 Business Hotel in New Orleans
#14 Romantic Hotel in New Orleans
Price Range (Based on Average Rates): £££
Hotel Class:4 star — Harrah's New Orleans 4*
Number of rooms: 450
Reservation Options:
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Also Known As:
Harrah`s New Orleans Hotel New Orleans
Harrahs Hotel New Orleans
Harrahs New Orleans Hotel
Harrahs New Orleans Casino New Orleans

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