I booked a 3 night stay at Harrahs and was assigned Room 1120. Upon my entry to the room, I discovered that the carpet was filthy. There were dirty spots on the carpet between the beds and next to the window. The carpet was torn where the marble meets the carpet. I called downstairs to advise the front desk. I was told that there were no other rooms available and someone would be up to shampoo the carpet . I was asked to leave the room for an hour to allow the staff to shampoo the carpet. Thank God, it was only 4 in the afternoon. We left the room and upon our return about 3 hours later, nothing had been done to the carpet. I spoke with the front desk and they assured me it would be taken care the next day.
We decided to drive to Destin the next day and this would give the hotel staff time to make the necessary changes to the room. When we returned that night, NOTHING had been done. The carpet was still dirty AND there was a leak from the A/C and as a result of the leak, the room also smelled of mildew!! I immediately called downstairs and complained. Several technicians were sent to the room and confirmed that there was indeed a leak from the a/c. Our luggage which had remained in the room was wet from the a/c leak. I was told that because there was a convention in town they had no other rooms. I inquired about other properties in the area. Harrahs arranged from me to get a room at Loews. It was 10 p.m and WE were responsible for getting our luggage across the street to the Loews property.
Harrahs is a nice property but management needs to do more to maintain it. Otherwise, it will be just another dump!!!
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- Also Known As:
- Harrah`s New Orleans Hotel New Orleans
- Harrahs Hotel New Orleans
- Harrahs New Orleans Hotel
- Harrahs New Orleans Casino New Orleans