I decided to try the spa experience for the first time at Belladonna Day Spa.
I booked several weeks in advance for a manicure, pedicure, message, and facial.
The day of my appointments, I receive a call at 8:00 a.m. and the receptionist at Belladonna informed me that my manicure and pedicure must be cancelled because the individual I was scheduled with was sick. The receptionist then politely informed me that they would try to reschedule me with someone else, but it was not likely that another appointment would be available. However, I still decided to keep my appointments for my other services.
I arrived at the spa and was placed in a robe and quickly escorted to my facial. The facial was nice and the treatment lasted for about forty-five minutes as promised. The staff was great, but definitely be ready for a serious sales pitch after the facial. The most ridiculous part of the sales pitch being that you are escorted to the Belladonna store and are roaming through the store, which is open to the general public, in a thin robe. (I am very glad that I decided to leave on bra and panties until immediately before each treatment.)
I was then deposited in the tea garden and waited for the message therapist. I waited and I waited while I watched the Belladonna employees congregate at the receptionist's desk. The message therapist finally arrived and apologized for the delay, but he said that noone at the desk could tell him where I was. He was a surprise because when I scheduled the message they had me scheduled with a woman, but he was really terrific and the message lasted for the sixty minutes as promised even though there was a delay. However, if you prefer a massage therapist of a particular gender, then I would stress that because I originally preferred a woman and trusted that my appointment would not be changed without notice.
After the message, I changed and paid. I then spent the next hour trying to book a manicure and pedicure at another spa on a Friday afternoon because the manicure and pedicure were the two services I really wanted.
Negatives: 1) I understand that people have emergencies, but I was surprised that such a large spa could not offer me someone else for the manicure and pedicure especially when I was coming in for two other services already. 2) A store open to the general public and a thin robe. 3) A lot of employees with time on their hands, but not to interested in service. 4) Changes in intimate services without notice or consent.
Positives: 1) I found a great manicurist/pedicurist at Spa Isabell and will likely continue to make appointments at Spa Isabell for manicures and pedicures. 2) I loved the treatments themselves and the individuals who provided my treatments. 3) I am over my discomfort about a male message therapist and I will likely return to Belladonna for my messages because of him.
I probably would not return to Belladonna, but for, the terrific message and that will likely be the only treatment that I will continue at Belladonna.
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