Please note: I had to put a trip type and a travel date on here for the review to post, but I HAVE NEVER STAYED HERE. I made reservations in July 2013 for the 2014 Essence Music Festival. Although there was no mention of a deposit being required at any time, I was charged two deposits (I had three reservations - one for myself and two for family members). I called the hotel to get the issue resolved quickly; it took no less than 5 calls to speak with a manager (ended up being Kinisha Stuart/Stewart). She was less than friendly and would not fax an authorization to my bank to get the funds released although the error was the hotel's fault. Mind you, I gave my permission to Of course, I cancelled all three reservations and I sent a letter to the general manager, Maria; if my life depended on her contacting me, I'd be dead. It took 2 WEEKS to get almost $300 credited back to my bank account. Now, here's the killer part: I have a charge on my debit card from the hotel TODAY. Mind you, I HAVE NEVER STAYED THERE! AND, I have no pending reservations with them. "Fortunately," I got Kinisha again; she was pleasant this time and referred me to contact their accounting department around 9 AM. Based on my last experience, it will take 14 days for me to get my money back. And, that's more wonderful this time because I'm a Federal employee who is currently not receiving any pay. When I tell you that I will NEVER stay at this propety in my life and will NEVER refer anyone to stay there, I am not exaggerating.
- Official Description (provided by the hotel):
- The historic St. Christopher Hotel is located in the heart of New Orleans and just 50 steps away from the world famous French Quarter. We are within walking to distance to the New Orleans Business District and all that New Orleans has to offer. The St. Christopher is a boutique style hotel with magnificent old New Orleans architecture. Guestroom design is warm with a classic feel featuring original New Orleans artwork, brick exposed walls and newly upgraded amenities including mini refrigerators and flat screen televisions. Select guestrooms offer a Jacuzzi tub. The hotel offers a complimentary deluxe continental breakfast which includes delicious pastries, fresh fruits and cheeses, as well as hot pancakes. Hotel guests also receive free WiFi and free local phone calls. ... more less
- Reservation Options:
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- Also Known As:
- Best Western New Orleans
- New Orleans Best Western