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“Hidden cost and smell”

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Best Western Plus St. Christopher Hotel
Ranked #72 of 163 Hotels in New Orleans
Certificate of Excellence
GreenLeadersSilver level
st. louis, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Hidden cost and smell”
Reviewed 21 June 2014

My overall stay experience was good, however, because the trip was booked through Expedia, there was a $30.00 additional deposit required at check in that was not mentioned until check in. the additional $30.00 deposit was per room, per night. Because I was traveling with my family and had acquired two rooms for our nights, the additional $240.00 was quite unexpected. And the rooms, although clean, had an old mildew type odor that was unbearable. We had to go to a local store and purchase air fresheners to stay comfortably in the room. The lobby area was often smelly as well.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
1 Thank Michael C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kinisha S, Front Office Manager at Best Western Plus St. Christopher Hotel, responded to this review, 25 June 2014
Thank you for your response, we would like to apologize for the experience you had during your visit at The Best Western plus St. Christopher Hotel. I would like to thank you for staying at The Best Western plus St. Christopher Hotel and if you’re ever in the city again please visit so that we can change things around for you.
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1,353 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (198)
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English first
LAFAYETTE, United States
1 review
Reviewed 19 June 2014

Walking into this hotel is a wonderful experience. The ambience is incredible. The service equally great. We were there only three nights. But each time we entered it felt like coming home. Cannot beat the location. Halfway between the Superdome and smack into the French Quarters. Trans- port and access to dinning very convenient. We will stay again.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Janice S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kinisha S, Front Office Manager at Best Western Plus St. Christopher Hotel, responded to this review, 20 June 2014
Thank you for leaving such lovely comment. We're glad that you enjoyed your stay here at the Best Western plus St. Christopher Hotel and will look forward to seeing you again
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Long Beach, California
Level 2 Contributor
7 reviews
5 hotel reviews
Reviewed 18 June 2014

This is not a motorcycle friendly Bestwestern. I called ahead to check out the parking situation. I was told it was valet, but we could park our own motorcycle. No one said the parking was 6 to 8 blocks away. I was under the impression it was under ground parking. The valet told us to unload our things and go park the bike. I was left standing on the curb while he helped others with cars get luggage racks, never getting me one. I couldn't leave our things unattended while I got one. When we checked in we canceled our next night. We couldn't wait to get out of there

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Linda h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kinisha S, Front Office Manager at Best Western Plus St. Christopher Hotel, responded to this review, 20 June 2014
Thank you for your comments. We're so sorry that you didn't enjoy your visit at The Best Western plus St. Christopher Hotel. If we failed to mention to you that our parking is off-site I want to be the first to apologize to you. I do apologize if when you called in to speak with someone they did not inform you about our off-site parking for motorcycles. Due to the location of the hotel, we are very limited to parking. However, that doesn’t not excuse that you weren’t informed. Thank you for your response, and moving forward I’ll make sure that my staff informs all of our guests in the future.
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Baytown, Texas
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 17 June 2014

super great experience, friendly staff , prime location wonderful property in a great city cant wait to return....only complaint is no pool..other wise everything else was lovely!!!nothing but good reviews from me

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank ayanna a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kinisha S, Front Office Manager at Best Western Plus St. Christopher Hotel, responded to this review, 20 June 2014
Thank you for your kind words regarding the service you received from our staff at The Best Western plus St. Christopher Hotel. We pride ourselves on superior customer service and I am glad to see that these team members went above and beyond to make your stay more comfortable. We look forward to having you in the future!
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Prairieville
Level 5 Contributor
88 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 17 June 2014

WE have stayed at the St. Christopher several times in the past due to its fair pricing and cnovenient location to the French Quarter. We have always enjoyed excellent accommodations here and will be back!

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank James S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kinisha S, Front Office Manager at Best Western Plus St. Christopher Hotel, responded to this review, 20 June 2014
Thank you for you continuous visits to The Best Western plus St. Christopher Hotel. We are glad to know that the location is in a perfect place for you to enjoy our beautiful city. Thank you for staying with us and we hope to see you in the future! Happy Birthday from the Best Western plus St. Christopher!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Crystal Springs, Mississippi
Level 2 Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 17 June 2014

The quaint rooms are a great taste of New Orleans flair. You are in the midst of the French Quarters as you walk out the front door of the hotel to take a ride on a trolley, bus or a walk to the market or unique shops. A continental starts your day, and a jacuzzi for your relaxing eve.

Room Tip: No swimming pool or restaurant. Ask for a larger room, if you do want quaint.
See more room tips
Green Features: Everything up to par. Linen reuse program; green key certified.
  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Clipperjim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kinisha S, Front Office Manager at Best Western Plus St. Christopher Hotel, responded to this review, 20 June 2014
We appreciate you taking the time to tell other guest about our wonderful hotel. We are glad that you enjoyed staying at our hotel. We are pleased to know that our hotel is in a great location for you to enjoy our beautiful city! Once again thank you for choosing to stay at the Best Western plus St. Christopher Hotel.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Toronto, Canada
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 16 June 2014

This hotel is very run down and needs to be renovated. The staff is ALL unfriendly, unhelpful and inneficient when asked for help with any of my requests as simple as a folio subtotal printout. I also had my business credit card comprimised here at the hotel by a phone call to my room asking for my credi card information to clarify their records.I was warned about this upon check in but got caught off guard. The location is the only positive about this hotel.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Dr. Harley M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kinisha S, Front Office Manager at Best Western Plus St. Christopher Hotel, responded to this review, 20 June 2014
I’m deeply sorry to hear that you had a bad experience at The Best Western plus St. Christopher Hotel. This is highly uncharacteristic of our staff, as we pride ourselves on being efficient and very helpful with all our guests. The experience you received is not acceptable and that’s not what we promote. However, I want to send out my deepest apology for your experience, I hope in the future if you travel to New Orleans you give us a second chance.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western Plus St. Christopher Hotel

Property: Best Western Plus St. Christopher Hotel
Address: 114 Magazine St, New Orleans, LA 70130
Phone Number:
Region: United States > Louisiana > New Orleans > Central Business District
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Room Service Wheelchair access
Hotel Style:
#7 Green Hotel in New Orleans
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Best Western Plus St. Christopher Hotel 2.5*
Number of rooms: 108
Official Description (provided by the hotel):
The historic St. Christopher Hotel is located in the heart of New Orleans and just 50 steps away from the world famous French Quarter. We are within walking to distance to the New Orleans Business District and all that New Orleans has to offer. The St. Christopher is a boutique style hotel with magnificent old New Orleans architecture. Guestroom design is warm with a classic feel featuring original New Orleans artwork, brick exposed walls and newly upgraded amenities including mini refrigerators and flat screen televisions. Select guestrooms offer a Jacuzzi tub. The hotel offers a complimentary deluxe continental breakfast which includes delicious pastries, fresh fruits and cheeses, as well as hot pancakes. Hotel guests also receive free WiFi and free local phone calls. ... more   less 
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Also Known As:
Best Western New Orleans
New Orleans Best Western

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