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“Great place to stay: walking to French Quarter, staff is awesome”

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Hilton Garden Inn New Orleans French Quarter/CBD
Ranked #56 of 163 Hotels in New Orleans
Certificate of Excellence
Virginia
Level 6 Contributor
274 reviews
152 hotel reviews
common_n_hotel_reviews_1bd8 94 helpful votes
“Great place to stay: walking to French Quarter, staff is awesome”
Reviewed 11 January 2014

We stayed for business/pleasure. We chose a suite with was roomy and had excellent views. The important things:

Bed was comfortable (although I don't think the adjustments on those Garden Inn beds work). The room was clean and the layout was great. Internet was free, fast & easy. The location is really nice: a straight shot to Bourbon St and just a few blocks to the French Quarter. The rooms had Kourig coffee systems, which is really nice.

The strength is the staff: they were outstanding. They were always helpful & friendly. In fact, we had planned to check out early and stay closer to the airport the last night, but decided to stay because the room and staff were so nice.

If you drive there, we found it hard to spot - look for the Garden Inn flags. Parking was in the mid/high $20's/day, about what you might expect downtown. Valet was fast & easy.

The lobby is on the 11th floor - weird, but it worked fine.

We never tried the breakfast. No free breakfast of any kind (it's a Garden Inn thing).

Overall, I would highly recommend this hotel if you want to be near the action in New Orleans.

Room Tip: Our room was at the end of the hall with a great view and little noise.
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  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank professorroyhinkley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kristi T, General Manager at Hilton Garden Inn New Orleans French Quarter/CBD, responded to this review, 15 January 2014
Yay! What a great compliment and thank you so much for acknowledging our team members at the Hilton Garden Inn French Quarter. This is what we live for and we appreciate you letting us know.

We hope you get back to New Orleans again soon!
Kristi Taglauer, General Manager
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (156)
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henderson, nv
Level 5 Contributor
48 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 10 January 2014

We stayed at this hotel during a 2-night stopover in NOLA on the way to somewhere else. The lobby is on the 11th floor, and the elevators are SLOW. Not the hotel’s fault, likely more of an old building issues, but still... There was a BCS Bowl game playing that night, and the lobby was backed up and crazy busy. The front desk staff did a very good job of processing everyone as quickly as possible. After a 15 minute wait, a room was assigned to us and we were able to check in. Unfortunately, it was not the room I had requested, but the front desk staff immediately moved us to our preferred room as soon as I called.

Our room location was near the elevator, and we had noise most of the night. Suggest requesting a room AWAY from the elevators and housekeeping rooms. The room was clean, well appointed and very comfortable.

The hotel is located a short walk from Bourban Street, so it’s quite easy to make the walk either to or from. The bellman was extremely helpful and arranged a city tour for us during our stay.

Overall, good experience and I would definitely stay here again.

Room Tip: Request room AWAY from elevators and housekeeping rooms.
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  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank brendakaynv
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kristi T, General Manager at Hilton Garden Inn New Orleans French Quarter/CBD, responded to this review, 15 January 2014
I appreciate you taking the time to recognize our efficient guest service team including our wonderful bellmen that are a wealth of information! Our good location is always a plus as we are within easy walking distance of so much of what New Orleans has to offer.

Thanks again,
Kristi Taglauer, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Philadelphia, Pennsylvania, United States
Level 1 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 8 January 2014

This hotel is a good value. Great location. Clean. Coffee and pink lemonade was provided in the hotel lobby every day. A few drawbacks we experienced was noise in the hallways -- our room was across the hall from the hotel staff/housekeeping closet and the staff was very loud at all times of the day and night. The heater in the room was also very noisy and annoying. Finally, one of the treadmills in the gym was not working when we were there, which was unfortunate, considering there were only two treadmills in the fitness center. With all that said, it was a good value.

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Jessica E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kristi T, General Manager at Hilton Garden Inn New Orleans French Quarter/CBD, responded to this review, 15 January 2014
Thanks so much for taking a moment to review our hotel. I am sorry to hear that you were disturbed by our team members and this is certainly something I can address with our team so I appreciate you letting me know. It is good to hear that you found our hotel a value with clean rooms and a great location.

Thank you,
Kristi Taglauer, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Texas
1 review
Reviewed 8 January 2014

You can't ask for a much better location to be near the French Quarter without being in the French Quarter. Just don't let them put you in a room near the elevator, which is loud and easily heard at all hours. As for the hotel it's a Hilton so of course the quality is well done.

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Neight_loves_Mexico
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kristi T, General Manager at Hilton Garden Inn New Orleans French Quarter/CBD, responded to this review, 15 January 2014
Thanks so much for taking the time to recognize our hotel. Please accept my apologies for the disturbance of the elevator. I know it can be inconvenient but we are always happy to assist in relocating you to another room so please let us know.

We hope you'll visit us again,
Kristi Taglauer, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Manchester, New Hampshire
Level 4 Contributor
26 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 7 January 2014

First time staying at a Hilton property in NOLA, usually a Marriott guy when I stay down there. From the moment I pulled in, the valet staff was right there, my name was on the list of arrivals. my truck was handled proffesionally by the valet staff. Then I was greeted by Keith who helped me unload my luggage then escort me to the lobby, where he waited until I checked in, Laticia (I hope I spelled it correctly) greeted me with a warm, welcoming smile and had my keys and complimentary breakfast tickets all ready and checked me in quickly and gave me a great description on what to expect while I was there for my stay. Keith then escorted me to my room. dropped off my luggage and wished me a good day, reminding me if I needed anything to let him know. My room was awesome, with a view of the city, Breakfast was great, Omelettes made to order as well quite an array of choices, fruits, yogurts, coffees etc. The breakfast staff was so polite and inviting. I have nothing but great things to say about my experience here! I spent New Years in NOLA and when I go back, this place will definately be on my list.

  • Stayed December 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
1 Thank Joe L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kristi T, General Manager at Hilton Garden Inn New Orleans French Quarter/CBD, responded to this review, 15 January 2014
WOW! This is a dream come true for our team that loves making our guests happy when they stay with us at the Hilton Garden Inn French Quarter. We thank you for taking the time to let us know what a great job our team members did.

Hurry back!
Kristi Taglauer, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kansas City Metro, United States
1 review
Reviewed 7 January 2014

Nothing fancy but if a Hilton Honors member a solid choice when visiting NOLA. Was able to easily walk most places; Bourbon Street, River, Stadiums and NORTA system was easily accessible if going farther than walking allows.

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank William C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kristi T, General Manager at Hilton Garden Inn New Orleans French Quarter/CBD, responded to this review, 15 January 2014
Fabulous! We love our Hilton Honors members here at the Hilton Garden Inn French Quarter and we are so proud that you enjoyed our hotel.

Here's hoping you're back in New Orleans shortly!

Kristi Taglauer, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Nashville, United States
Level 3 Contributor
21 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 4 January 2014

We we spending a night in New Orleans before heading out of the port on a cruise. This hotel is nice and close to New Orleans best assets. Walking distance to the Quarter and the best restaurants. Close to the port for sailings. The rooms are spacious and the restaurant is convenient although small in the lobby. The parking is expensive but cheaper than other places in the city and not run by the hotel. We would stay again when in New Orleans for a longer stay.

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
1 Thank Jared B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kristi T, General Manager at Hilton Garden Inn New Orleans French Quarter/CBD, responded to this review, 15 January 2014
Thanks for letting us know you had such a great visit at the Hilton Garden Inn French Quarter, even though it was a short one. Hope you had a wonderful cruise and that next time you will have the chance to stay a bit longer.

Sincerely,
Kristi Taglauer, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Garden Inn New Orleans French Quarter/CBD

Property: Hilton Garden Inn New Orleans French Quarter/CBD
Address: 821 Gravier St, New Orleans, LA 70112-1531
Phone Number:
Region: United States > Louisiana > New Orleans > Central Business District
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#46 Business Hotel in New Orleans
#70 Romantic Hotel in New Orleans
#72 Family Hotel in New Orleans
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Hilton Garden Inn New Orleans French Quarter/CBD 3.5*
Number of rooms: 155
Official Description (provided by the hotel):
World-famous attractions are at your fingertips at Hilton Garden Inn New Orleans French Quarter/CBD hotel in New Orleans, Louisiana. Located steps from the French Quarter, our hotel offers contemporary conveniences in the heart of historic New Orleans. Enjoy great onsite services such as a heated rooftop swimming pool and fitness room with panoramic views of downtown. Guests can also enjoy the options of meeting space with banquet facilities, onsite dining and New Orleans vacation packages. Guest room accommodations are located on floors 11 to 18 with convenient parking on floors 10 to the ground level. ... more   less 
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Also Known As:
Hilton Garden Inn New Orleans French Quarter/Cbd Hotel New Orleans
Hilton Garden Inn Cbd
Hilton New Orleans
New Orleans Hilton

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