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Hilton Garden Inn New Orleans French Quarter/CBD
Ranked #54 of 161 Hotels in New Orleans
Certificate of Excellence
Charleston, United States
1 review
“Great Stay”
5 of 5 bubbles Reviewed 15 January 2014

My stay was perfect in every way. You're a 5 minute walk to both Bourbon st. as well as the Business District. Best of all, the wireless and printing in the business center were free (it's nice to not be "nickel-and-dimed" by a hotel).

  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Jordan R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kristi T, General Manager at Hilton Garden Inn New Orleans French Quarter/CBD, responded to this review, 22 January 2014
A perfect stay! We thank you for telling us about your visit at the Hilton Garden Inn French Quarter because our staff loves to know when they have made your stay successful.

Head back to us soon,
Kristi Taglauer, General Manager
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1,199 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (154)
Date | Rating
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English first
Adelaide, Australia
Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed 14 January 2014

From the minute we walked in we felt welcome!
The check in staff were friendly, and helpful, and a young bell boy came over, and gave us maps and asked us if we wanted any help or tips. He found went out of his way to find us some great vegetarian places, and didn't feel like an effort at all! one of the most impressive things was he remembered the names of me and my two friends, and were ever so helpful when one of my friends hurt her ankle. The experience made the place!
It is in a great location; the rooms were average, nice and clean an modern. Definite value for money!
Thank you to all the staff!

  • Stayed December 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tamara D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kristi T, General Manager at Hilton Garden Inn New Orleans French Quarter/CBD, responded to this review, 15 January 2014
This is just the type of service our team takes great pride in offering. Thanks for taking time out of your busy day to let us know. Our bellman really are a great resource and it was awesome to hear that they made your experience here at the Hilton Garden Inn French Quarter even better.

Come back soon!
Kristi Taglauer, General Manager
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Louisville, United States
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 13 January 2014

This hotel is located in the French Quarter and very nice for an older establishment. Great service and food, overall staff very nice. Valet parking is a bit expensive outside of that a very nice place to land while visiting New Orleans.

  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Steve O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kristi T, General Manager at Hilton Garden Inn New Orleans French Quarter/CBD, responded to this review, 15 January 2014
Just wanted to thank you for the great review! We are glad you landed here at the Hilton Garden Inn French Quarter and enjoyed your stay with us. Hopefully you'll visit us again soon.

Warm Regards,
Kristi Taglauer
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Virginia
Level Contributor
261 reviews
145 hotel reviews
common_n_hotel_reviews_1bd8 93 helpful votes
5 of 5 bubbles Reviewed 11 January 2014

We stayed for business/pleasure. We chose a suite with was roomy and had excellent views. The important things:

Bed was comfortable (although I don't think the adjustments on those Garden Inn beds work). The room was clean and the layout was great. Internet was free, fast & easy. The location is really nice: a straight shot to Bourbon St and just a few blocks to the French Quarter. The rooms had Kourig coffee systems, which is really nice.

The strength is the staff: they were outstanding. They were always helpful & friendly. In fact, we had planned to check out early and stay closer to the airport the last night, but decided to stay because the room and staff were so nice.

If you drive there, we found it hard to spot - look for the Garden Inn flags. Parking was in the mid/high $20's/day, about what you might expect downtown. Valet was fast & easy.

The lobby is on the 11th floor - weird, but it worked fine.

We never tried the breakfast. No free breakfast of any kind (it's a Garden Inn thing).

Overall, I would highly recommend this hotel if you want to be near the action in New Orleans.

Room Tip: Our room was at the end of the hall with a great view and little noise.
See more room tips
  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank professorroyhinkley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kristi T, General Manager at Hilton Garden Inn New Orleans French Quarter/CBD, responded to this review, 15 January 2014
Yay! What a great compliment and thank you so much for acknowledging our team members at the Hilton Garden Inn French Quarter. This is what we live for and we appreciate you letting us know.

We hope you get back to New Orleans again soon!
Kristi Taglauer, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
henderson, nv
Level Contributor
47 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed 10 January 2014

We stayed at this hotel during a 2-night stopover in NOLA on the way to somewhere else. The lobby is on the 11th floor, and the elevators are SLOW. Not the hotel’s fault, likely more of an old building issues, but still... There was a BCS Bowl game playing that night, and the lobby was backed up and crazy busy. The front desk staff did a very good job of processing everyone as quickly as possible. After a 15 minute wait, a room was assigned to us and we were able to check in. Unfortunately, it was not the room I had requested, but the front desk staff immediately moved us to our preferred room as soon as I called.

Our room location was near the elevator, and we had noise most of the night. Suggest requesting a room AWAY from the elevators and housekeeping rooms. The room was clean, well appointed and very comfortable.

The hotel is located a short walk from Bourban Street, so it’s quite easy to make the walk either to or from. The bellman was extremely helpful and arranged a city tour for us during our stay.

Overall, good experience and I would definitely stay here again.

Room Tip: Request room AWAY from elevators and housekeeping rooms.
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  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank brendakaynv
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kristi T, General Manager at Hilton Garden Inn New Orleans French Quarter/CBD, responded to this review, 15 January 2014
I appreciate you taking the time to recognize our efficient guest service team including our wonderful bellmen that are a wealth of information! Our good location is always a plus as we are within easy walking distance of so much of what New Orleans has to offer.

Thanks again,
Kristi Taglauer, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Philadelphia, Pennsylvania, United States
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed 8 January 2014

This hotel is a good value. Great location. Clean. Coffee and pink lemonade was provided in the hotel lobby every day. A few drawbacks we experienced was noise in the hallways -- our room was across the hall from the hotel staff/housekeeping closet and the staff was very loud at all times of the day and night. The heater in the room was also very noisy and annoying. Finally, one of the treadmills in the gym was not working when we were there, which was unfortunate, considering there were only two treadmills in the fitness center. With all that said, it was a good value.

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Jessica E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kristi T, General Manager at Hilton Garden Inn New Orleans French Quarter/CBD, responded to this review, 15 January 2014
Thanks so much for taking a moment to review our hotel. I am sorry to hear that you were disturbed by our team members and this is certainly something I can address with our team so I appreciate you letting me know. It is good to hear that you found our hotel a value with clean rooms and a great location.

Thank you,
Kristi Taglauer, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Texas
1 review
4 of 5 bubbles Reviewed 8 January 2014

You can't ask for a much better location to be near the French Quarter without being in the French Quarter. Just don't let them put you in a room near the elevator, which is loud and easily heard at all hours. As for the hotel it's a Hilton so of course the quality is well done.

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Neight_loves_Mexico
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kristi T, General Manager at Hilton Garden Inn New Orleans French Quarter/CBD, responded to this review, 15 January 2014
Thanks so much for taking the time to recognize our hotel. Please accept my apologies for the disturbance of the elevator. I know it can be inconvenient but we are always happy to assist in relocating you to another room so please let us know.

We hope you'll visit us again,
Kristi Taglauer, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Garden Inn New Orleans French Quarter/CBD

Property: Hilton Garden Inn New Orleans French Quarter/CBD
Address: 821 Gravier St, New Orleans, LA 70112-1531
Phone Number:
Region: United States > Louisiana > New Orleans > Central Business District
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#46 Business Hotel in New Orleans
#70 Romantic Hotel in New Orleans
#72 Family Hotel in New Orleans
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Hilton Garden Inn New Orleans French Quarter/CBD 3.5*
Number of rooms: 155
Official Description (provided by the hotel):
World-famous attractions are at your fingertips at Hilton Garden Inn New Orleans French Quarter/CBD hotel in New Orleans, Louisiana. Located in the heart of the Central Business District, steps from the French Quarter, our New Orleans hotel offers contemporary conveniences in the heart of historic New Orleans. Enjoy great onsite services such as a heated rooftop swimming pool and fitness room with panoramic views of downtown. Guests can also enjoy the options of meeting space with banquet facilities, onsite dining and New Orleans vacation packages. Guest room accommodations are located on floors 11 to 18 with convenient parking on floors 10 to the ground level. ... more   less 
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Also Known As:
Hilton Garden Inn New Orleans French Quarter/Cbd Hotel New Orleans
Hilton Garden Inn Cbd
Hilton New Orleans
New Orleans Hilton

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