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“Good place to stay”

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Hilton Garden Inn New Orleans French Quarter/CBD
Ranked #59 of 166 Hotels in New Orleans
Certificate of Excellence
Reviewed 25 August 2014

Pros:Near the Mercedes Doom, French quarter accessible. Good rooms, Wifi complementary. Pool on the roof, good fitness center. This is for all the hotels in New Orleans - you have to pay a fair amount on the parking :(. You also have to leave your car keys with no acces to your car unless you ask for it to be brought down from the parking lot.

  • Stayed: August 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
Thank lindamQ8140ZA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kristi T, General Manager at Hilton Garden Inn New Orleans French Quarter/CBD, responded to this reviewResponded 27 August 2014

Thanks for letting us know that you and your family enjoyed your stay with us at the Hilton Garden Inn French Quarter. With a family comes lots of electronic devices that require internet access so our complimentary Wi-Fi is a HUGE benefit!

We appreciate your comments,
Kristi Taglauer, General Manager

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Reviews (1,294)
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768 - 774 of 1,295 reviews

Reviewed 22 August 2014 via mobile

Clean rooms and friendly staff. Parking is Valet only so be prepared for a small additional charge for that. Easy 5 min walk to the quarter. I was on business so didn't ask for a view, but mine was not great. I'm sure you could request a better view.

Stayed: July 2014, travelled on business
Thank Andrew B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kristi T, Owner at Hilton Garden Inn New Orleans French Quarter/CBD, responded to this reviewResponded 27 August 2014

Our team takes great pride in knowing that we provided you with a clean room and great service. Yes you are correct in that some of our rooms have very limited views and as you mentioned you can request a city view when you make your reservation.

Thanks for staying with us,
Kristi Taglauer, General Manager

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Reviewed 22 August 2014

Hotel is a great location close to anything and everything you might want to do in New Orleans. The staff was wonderful the room was great and the breakfast was very good. The room was very nice had very thing you could need including refrigerator and microwave. Well stay here again

Stayed: August 2014, travelled with friends
Thank Lisa P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kristi T, General Manager at Hilton Garden Inn New Orleans French Quarter/CBD, responded to this reviewResponded 27 August 2014

How awesome that we had everything you wanted at the Hilton Garden Inn French Quarter! We thank you for your business and can't wait to have you back.

Sincerely,
Kristi Taglauer, General Manager

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Reviewed 15 August 2014

The hotel sits just 2 block from paradise. It is conveniently located just two blocks off Canal and Bourbon Street and ST Charles St where you can board the Trolley that will take you everywhere you need to go and allow you see and enjoy tin this beautiful city without a car.

  • Stayed: August 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
Thank Micheal Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kristi T, General Manager at Hilton Garden Inn New Orleans French Quarter/CBD, responded to this reviewResponded 18 August 2014

We love that you love our city! Better yet, we love that you loved our great location and wonderful team members. Now you have a place to come back to every time you travel to New Orleans.

Travel safely,
Kristi Taglauer, General Manager

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Reviewed 15 August 2014 via mobile

Pros
- a 2 minute walk to the Canal / Bohrbon St intersection
- very clean
- well maintained rooms
- super friendly staff
- great rooftop pool with view of the city including Superdome
- streetcar stop at the corner

Cons
- late at night there are some characters roaming the street in the way back to hotel but that is pretty much the case in all spots of the city

Stayed: August 2014, travelled as a couple
Thank Romyn-Michaud
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kristi T, General Manager at Hilton Garden Inn New Orleans French Quarter/CBD, responded to this reviewResponded 18 August 2014

Thanks so much for sharing all the great things you enjoyed about the Hilton Garden Inn French Quarter/CBD! You do make a valid point especially when traveling you should always be vigilant and aware of your surroundings particularly in areas you are not familiar with.

Hope you make it back to New Orleans!
Kristi Taglauer, General Manager

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Reviewed 12 August 2014

The rooms had spider webs and dirty towels. Be prepared to tip everyone, because the hotel is set-up for someone to do things for you…instead on your own. Basically, away to make sure everyone gets tip(s).

  • Stayed: August 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
Thank Deborah T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kristi T, General Manager at Hilton Garden Inn New Orleans French Quarter/CBD, responded to this reviewResponded 13 August 2014

Thank you for taking the time to share your experience about your recent stay at our hotel. As a Blue HHonors member, you are our most valued guest.

We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help me to address these items with our housekeeping team to continually work to improve our guest experience. At Hilton Garden Inn, we promise to do whatever it takes to ensure you are satisfied. We hope you will consider staying with us in the future. You Can Count On Us. Guaranteed.

Warm Regards,
Kristi Taglauer, General Manager

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Reviewed 10 August 2014

My wife and I visited New Orleans for pleasure, and the people at the hotel were nice, but unfortunately the rooms smelled like cigarette smoke. The first room we stayed in was a non-smoking room on the smoking floor. The smell in the room was unbearable. The second night we were moved to a different floor, but the room still smelled of smoke. Overall, it was a nice hotel if you don't mind the smell of smoke. If you have a sensitive nose, STAY AWAY!

  • Stayed: August 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
Thank brianhG7431CT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kristi T, General Manager at Hilton Garden Inn New Orleans French Quarter/CBD, responded to this reviewResponded 11 August 2014

We truly strive to exceed your expectations and I am so sorry that we did not make that happen for you. I am a non-smoker myself so I can certainly relate to your desire to avoid the smell. You asked us for assistance and I apologize that we did not satisfy your request. This is good information to share with my team so that we can get this corrected.

Please give us another opportunity the next time you are in New Orleans, you will not be disappointed.

Kristi Taglauer, General Manager

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Additional Information about Hilton Garden Inn New Orleans French Quarter/CBD

Address: 821 Gravier St, New Orleans, LA 70112-1531
Phone Number:
Region: United States > Louisiana > New Orleans > Central Business District
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#46 Business Hotel in New Orleans
#70 Romantic Hotel in New Orleans
#72 Family Hotel in New Orleans
Price Range: £102 - £306 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hilton Garden Inn New Orleans French Quarter/CBD 3.5*
Number of rooms: 155
Official Description (provided by the hotel):
World-famous attractions are at your fingertips at Hilton Garden Inn New Orleans French Quarter/CBD hotel in New Orleans, Louisiana. Located steps from the French Quarter, our hotel offers contemporary conveniences in the heart of historic New Orleans. Enjoy great onsite services such as a heated rooftop swimming pool and fitness room with panoramic views of downtown. Guests can also enjoy the options of meeting space with banquet facilities, onsite dining and New Orleans vacation packages. Guest room accommodations are located on floors 11 to 18 with convenient parking on floors 10 to the ground level. ... more   less 
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Also Known As:
Hilton Garden Inn New Orleans French Quarter/Cbd Hotel New Orleans
Hilton Garden Inn Cbd
Hilton New Orleans
New Orleans Hilton

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