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“Overpriced For Location” 3 of 5 bubbles
Review of Country Inn & Suites By Carlson, New Orleans French Quarter

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Country Inn & Suites By Carlson, New Orleans French Quarter
Ranked #37 of 162 Hotels in New Orleans
Certificate of Excellence
Beaumont, Texas, United States
Level Contributor
32 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Overpriced For Location”
3 of 5 bubbles Reviewed 10 March 2014 via mobile

Took too much time to check in. No luggage cart available. Only one person working valet desk. Car was left parked on street for way too long. Valet told me a bellman would help me. He did - shoved me a cart and left. Parking $36.00 plus tax. Prices too high for what we got . Could have stayed first class in the Quarter for less money. Room was clean and quite.

Stayed March 2014, travelled as a couple
Helpful?
Thank Paul P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mlarose9, General Manager at Country Inn & Suites By Carlson, New Orleans French Quarter, responded to this review, 12 March 2014
I am sorry to hear that you didnt feel like you got a 5 star New Orleans experience. We definitely always shoot to provide first class service and will be touching base with the staff to make sure that everyone gets that type of experience. I know, especially when paying the higher rate for an oversized vehicle, that expectations are high not just from guests but also myself. I hope the next time you come to New Orleans you give us another chance to provide a great experience!
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3,464 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (636)
Date | Rating
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  • English first
  • French first
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English first
Dallas, Texas
Level Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed 10 March 2014

All staff wear a button stating they are working to make your stay a 10. All of the staff throughout the hotel achieved a perfect 10 performance. I can't remember the last time I spent time in a hotel where every staff member performed impeccable service. The hotel is very nice, updated in a casual French Quarter decor. Rooms were good size with great beds. Free WFII. Breakfast was the best continental breakfast I have experienced. The service was amazing at breakfast. Two young men kept the breakfast fresh and tables clean all with a cheerful attitude. The hotel is ideally located and within walking distance or use of trolly car for most destinations. My hats off to this establishment for providing excellent service, friendliness and do their best to make this customer's stay in New Orleans pleasurable experience.

Room Tip: 2 queen beds was great size with refrigerator and microwave. Vanity area separate from bathroom is...
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  • Stayed March 2014, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank cheyrl6912
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mlarose9, General Manager at Country Inn & Suites By Carlson, New Orleans French Quarter, responded to this review, 11 March 2014
Thanks for taking the time to share! We definitely try to create a culture that embraces "perfect 10" or in tripadvisors case "5 star" experiences. We know how valuable vacation time can be and want everyone to feel like they got the most value possible from their days and dollars!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Shanghai, China
Level Contributor
86 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 bubbles Reviewed 10 March 2014

The hotel was as good as the reviews. A very professional and courteous staff. Rooms were clean and well appointed. The location is very convenient to the French Quarter, close enough but not so close to be disturbed by the noise. I would recommend staying here to anyone, a very good value for the price!

  • Stayed February 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Chet D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mlarose9, General Manager at Country Inn & Suites By Carlson, New Orleans French Quarter, responded to this review, 11 March 2014
Thanks for taking the time to share! The reviews definitely set the bar high for us, but we always shoot to exceed expectations. We appreciate you taking the time to share, and hopefully you get to come back and stay again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Modesto, California
Level Contributor
62 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 bubbles Reviewed 8 March 2014

From check in to check out this hotel was awesome! Everyone is a 10!!!! All the employees were so friendly, helpful, respectful, cheerful, and just kind! Certainly one of the best hotels for customer service I've stayed at. Everyone went above and beyond including the valet's and the servers at breakfast. Perfect location for getting around New Orleans. It was clean and the beds sooooooooo comfy! I can't say enough positive things about this place and the people who work here. I felt welcomed and at home. Beautiful décor... I would absolutely go back again and highly recommend this hotel to anyone and everyone considering going to NOLA. Perfect!

  • Stayed March 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Mary Ann H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mlarose9, General Manager at Country Inn & Suites By Carlson, New Orleans French Quarter, responded to this review, 10 March 2014
Thank you for taking the time to share! We appreciate the review! I know our team definitely goes the extra mile to make sure every stay is great, and its always nice to share a pat on the back with them. Hopefully you get to return soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Antonio
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 8 March 2014

Stayed at this hotel at the suggestion of a friend who had stayed here before. The staff here is top notched, the service was excellent without a doubt. The "free" breakfast buffet had many choices and the food was very good. John the bartender mixes a great Hurricane and is very knowledgeable, friendly, and bends over backwards to make you feel at home. On top of all of this the location of this hotel from Bourbon Street was perfect. It's on the opposite side of Canal Street from the French Quarter so it was not noisy at all but you were still close enough to get to the great food and action very quickly. I will return and use this location in the future.

Room Tip: I would try to get a room on the backside of the hotel away from the open atrium where the bar and/b...
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  • Stayed February 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank johnny h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mlarose9, General Manager at Country Inn & Suites By Carlson, New Orleans French Quarter, responded to this review, 10 March 2014
Glad to hear you had such a fantastic trip to New Orleans. The location is definitely the best of both worlds - close enough that its just steps to all the attractions, but just barely outside all the noise! Thanks for taking the time to share your 5 star experience!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Charlotte, North Carolina
Level Contributor
18 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed 7 March 2014 via mobile

We checked in on Fat Tuesday and with all the craziness outside the hotel was a peaceful retreat. All of the staff was curious and went out out of their way to make sure our needs were met. Between the courtesy call right after check in to ensure everything was perfect to the call the night before check out to set up a wake up call and taxi service with the valet. Overall a great room, breakfast and experience close enough to the action but far enough for peaceful rest.

Stayed March 2014, travelled as a couple
Helpful?
Thank gracious01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mlarose9, General Manager at Country Inn & Suites By Carlson, New Orleans French Quarter, responded to this review, 10 March 2014
Glad you had a great time staying with us! Mardi Gras can get a little crazy, but we definitely do everything we can to make the hotel a peaceful place to come back and relax at - the staff and the location are big pluses for that! I appreciate you taking the time to share your great experience!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tegucigalpa, Honduras
Level Contributor
602 reviews
175 hotel reviews
common_n_hotel_reviews_1bd8 262 helpful votes
4 of 5 bubbles Reviewed 7 March 2014

First the location, a few blocks out of the heart of the French Quarter.But on a quiet street and everything is close by.

The room was clean, comfortable and very small. 2 double beds squeezed into 4 walls. Facing alley, it was not loud, only early when trash is picked up by a loud truck. Small fridge, and microwave.

Small pool was fine.

Keep in mind that the hotel has an odd layout, a couple of historic buildings merged into one hotel. Odd hallways and elevators. if you have mobility issues, ask for a ground floor room.
The hotel has a very slow elevator. It stops on 2 levels per floor.

Very busy breakfast, at peak times it is packed with a lack of items and tables. My solution, go earlier and you will have plenty of food and a quiet room. Small bar with a limited menu, but happy hour deals.

Extremely helpful and friendly staff, cordial, willing to bend backwards for you.
I had a maintenance issue, brought it up to front desk, it was immediately corrected and some apology chocolates for my troubles, that is service!

This should be the flagship property for CI&S and the bigshots in Minneapolis at Carlson should know that.

Will return!

Room Tip: Ask to be away from alley. Get a ground floor room. Go early to breakfast to avoid the masses.
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  • Stayed December 2013, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank ORD-TGU
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mlarose9, General Manager at Country Inn & Suites By Carlson, New Orleans French Quarter, responded to this review, 10 March 2014
Great to hear everything went so well. We know there are a lot of great Country Inn properties out there, so it means a lot to hear that we were able to not just meet, but exceed your expectations! Hopefully your travels bring you back to stay with us again soon. Thanks for the review!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Country Inn & Suites By Carlson, New Orleans French Quarter

Property: Country Inn & Suites By Carlson, New Orleans French Quarter
Address: 315 Magazine Street, New Orleans, LA 70130-2424
Phone Number:
Region: United States > Louisiana > New Orleans > Central Business District
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Swimming Pool Wheelchair access
Hotel Style:
#16 Business Hotel in New Orleans
#21 Family Hotel in New Orleans
#22 Romantic Hotel in New Orleans
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Country Inn & Suites By Carlson, New Orleans French Quarter 3.5*
Number of rooms: 155
Official Description (provided by the hotel):
With its home-like decor and plentiful amenities, the Country Inn & Suites, New Orleans French Quarter offers comfort and convenience in the heart of downtown New Orleans. Our historic hotel is comprised of seven 19th century buildings, giving it a charming, boutique feel that artfully blends old world charm with modern comforts. Our prime location on Magazine Street near the French Quarter places our guests close to many nearby New Orleans activities and attractions, including Bourbon Street and the Convention Center. ... more   less 
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Also Known As:
Country Inn & Suites New Orleans Hotel New Orleans
Country Inn And Suites New Orleans
Country Inn New Orleans
New Orleans Country Inn

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