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Country Inn & Suites By Carlson, New Orleans French Quarter
Ranked #43 of 166 Hotels in New Orleans
Certificate of Excellence
Reviewed 9 April 2014

Stayed here for Mardi Gras! Great place! Good location, free breakfast, free cookies 24/7 YES!! Rooms were spacious enough for the four of us. Bathrooms a bit outdated. The only issue we had was that the front desk called to inform us that we would be charged a fee for smoking in the room... only we weren't smoking!! I invited them to come into our room. Shortly after they visited and could tell no one smoked in our room, and they kept commenting about the odor in the hallway... didn't even apologize for falsely accusing us! We also had an issue trying to catch a cab. The guest services/bellmen were asked to call a cab for us.. we waited at least one hour and no cab ever came. They kept saying "oh they'll be here soon"... eventually we stood out on the street and caught one ourself! Other than that the trip was good and I would likely stay here again.

Room Tip: Ask for a room semi-close to the elevator.. to access some rooms you have to walk up a couple of ste...
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  • Stayed: February 2014, travelled with friends
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Thank KellyGirl222
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mlarose9, General Manager at Country Inn & Suites By Carlson, New Orleans French Quarter, responded to this reviewResponded 10 April 2014

Glad to hear you had a great stay! We apologize about the troubles with the confusion on the smoking incident, as well as the wait to get a cab. We will share with the staff the opportunities to improve our service. It sounds like everything else went just about perfect though! Thanks for taking the time to share!

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1,770 - 1,776 of 3,525 reviews

Reviewed 9 April 2014

The location was great and within walking distance of the French Quarter.
The interior of the hotel was nicely updated and had great ambiance.
We were a bit disappointed with our room as it did not have much natural light. Otherwise, it was adequate. The morning breakfast was a nice plus!

  • Stayed: March 2014, travelled with family
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Thank PancakeSRP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mlarose9, General Manager at Country Inn & Suites By Carlson, New Orleans French Quarter, responded to this reviewResponded 10 April 2014

The best endorsement we can get is guests returning to stay again - so we are glad to hear that you would! Hopefully your travels bring you back to New Orleans again soon!

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Reviewed 8 April 2014

We have stayed in this hotel for 4 nights.On our third night we got a phone call from the valet service at 0100 am that our car had an accident.Apparantely they have two parking garages and have to move your cars back and forth between the two parking garages(warning they dont disclose this one),while moving our car to the nearest garage an incoming car was beating the red light and hit our car.We went to the scene at 0100 am and have to deal with the mess they made.The accident was so bad that we have to ask if the driver was alright.ON THE SCENE one of their valet personnel commented that out of the 10 yrs he was working there they only have 3 car accidents out of the 82000 cars they park everyday ours is the third one.If you are a victim of this incident ,the comment he made was very inappropriate.The next day we were expecting the Managers on both the hotel and valet department should be checking on us.The next morning the staff has been acting as if this did not happen.Nobody was checking on us or ask how we are doing or if we need anything ,NOTHING!We felt like the accident was our responsibility.We have to complain at the front desk and demanded to see the managers but they are not available .They told us The valet and the hotel department are different company the valet department should be handling our situation.Our whole saturday was spent calling the police department,insurance agencies and the valet managers just to demand our needs in this situation.We have never seen any of the head managers personally ..phone calls doesn't do us any justice especially when this accident happened on their care.
We will never go back to this hotel again.We went home dealing with the mess they made,our car is still in new orleans being fixed.Our vacation turn out to be disastrous .How they handle our situation was very dissapointing.As an expectant Mom I don't need to deal with this kind of stress.If you have problems on your stay in this hotel just expect to be fully responsible for it.EXTREMELY DISSATISFIED.

  • Stayed: April 2014, travelled with family
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9  Thank KRIS_C405
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mlarose9, General Manager at Country Inn & Suites By Carlson, New Orleans French Quarter, responded to this reviewResponded 8 April 2014

Kris,

We apologize for the incident that occurred with the valet parking service. We continue to stay in close contact with the valet parking company, and while we are disappointed that anything happened, hope that we can help achieve an acceptable resolution to the incident for you. If there is anything specific that you feel is lacking, or isnt being handled properly - definitely do not hesitate to reach out to us directly and we will do our best to continue to assist.

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Reviewed 8 April 2014

Stayed here for a couple nights over st patricks day
Pros- Location, service, Value
Cons - Breakfast was average, beds and room were average nothing special.
Did enjoy the stay here and would probably look to stay here again for the right price, NOLA and other hotels close by are quite expensive.
This hotel was purchased through agoda at a great rate

  • Stayed: March 2014, travelled as a couple
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Thank RIPCITY36
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 April 2014

Very nice hotel very conveniently located. Is is in brilliant conditions and in a building which has undergone a fantastic restoration. Breakfast is just ok but drinks during happy hour are great and priced right. The drinks place across the road and the restorant next to the hotel add up to this very nice location.

Stayed: March 2014, travelled with family
1  Thank Satriale
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mlarose9, General Manager at Country Inn & Suites By Carlson, New Orleans French Quarter, responded to this reviewResponded 8 April 2014

Glad to hear you had a perfect 5 experience! Thanks for taking the time to share your feedback! We know how hard earned both our time and money are for vacation, and always appreciate hearing that guests feel like they are getting a great value when they stay with us. Hopefully your travels bring you back to New Orleans again soon!

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Reviewed 6 April 2014

We recently stayed at Country Suites from March 18-25th and enjoyed the hotel. Staff was friendly and always helpful. The rooms were spotless and staff were visible everywhere maintaining the building. Our room was on the fourth floor and very quiet and spacious. The location fit our needs beings situated between the French Quarter and the artsy Warehouse district equally a couple blocks away. The street is on bus route #11 with stops in the Garden District and the zoo in Audubon Park, but check the schedule first. Whether we used the trolleys or buses, neither seem to follow a reliable schedule. I highly recommend the restaurant Coquette on Magazine and Washington Street in the Garden District. Lastly, we left a bag of masks we bought accidently on a doorknob when we checked out. After we called when we were back home in Vancouver, the masks were located and fedexed to us. We received them back in Canada within a week. Thank you Country Suites!

  • Stayed: March 2014, travelled as a couple
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2  Thank km0m50
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mlarose9, General Manager at Country Inn & Suites By Carlson, New Orleans French Quarter, responded to this reviewResponded 7 April 2014

Great to hear you had a fantastic stay, and that we were able to get your forgotten items returned so quickly! We definitely try to make sure everything goes great, even when plans dont go quite as expected! Thanks for taking the time to share your 5 star experience - we hope you get to return again soon.

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Reviewed 6 April 2014

Staying in downtown New Orleans can be an expensive outing even for just a couple of days as we found hotel rooms be rather pricy and eating out even more so. We stayed at the Country Inn and Suites on magazine Street just a short distance from the French Quarters. That was an excellent decision on our part.

The hotel was just a couple of blocks from Canal Street. The reception desk had excellent staff, that were professional and courteous. You will have to leave you car for the valet, as there is no parking anywhere around the hotel. Takes about 15 minutes to retrieve you vehicle. The cost when we were there was $28 plus tax per day. Check in was quick. The lobby is nice and a very nice sitting area to the right as you enter the building.

The elevators are in the back of the building. There were three that we saw and two that we used. Service was always timely. Our room was 404 on the fourth floor. That was at the end of a long open area where one could actually look down to the first floor. The room was very nice with a separate sitting area. Two TV sets and a very nice clean bathroom. Everything worked perfectly in the room. Even though we were on the street side, we heard no street noise.

There is a small swimming pool located just off he first floor. Don’t get too excited as this pool is very small and if kids are present it will be full. There is a lobby bar just opposite the entrance to the pool and behind that breakfast is served. There is ample seating in both the dining area and in the lobby area and there is very good service. No matter what time we went to breakfast the staff always had a good hot breakfast waiting. In addition there was the usual Danish, toast, etc. plus fresh fruit and bagels. There is a free USA Today available in the lobby. Plus if you need guest services, that too is available during certain hours.

This is a very nice medium priced hotel that had a great location in downtown New Orleans.

Room Tip: Our room (404) was great. We heard no street noise even though we were on the street side.
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  • Stayed: April 2014, travelled as a couple
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Thank texaswillie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mlarose9, General Manager at Country Inn & Suites By Carlson, New Orleans French Quarter, responded to this reviewResponded 7 April 2014

Thanks for taking the time to share such an extensive review, and so many photos! We really appreciate hearing that you had a great stay and everything was 5 star! Hopefully your travels bring you back to New Orleans again soon.

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Additional Information about Country Inn & Suites By Carlson, New Orleans French Quarter

Address: 315 Magazine St., New Orleans, LA 70130-2424
Region: United States > Louisiana > New Orleans > Central Business District
Amenities:
Free High Speed Internet ( WiFi )
Hotel Style:
#3 Best Value Hotel in New Orleans
#16 Business Hotel in New Orleans
#18 Family Hotel in New Orleans
#22 Romantic Hotel in New Orleans
Price Range: £89 - £134 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Country Inn & Suites By Carlson, New Orleans French Quarter 3*
Official Description (provided by the hotel):
Currently closed for renovation and expansion; due to reopen in late 2017. With its home-like decor and plentiful amenities, the Country Inn & Suites, New Orleans French Quarter offers comfort and convenience in the heart of downtown New Orleans. Our historic hotel is comprised of seven 19th century buildings, giving it a charming, boutique feel that artfully blends old world charm with modern comforts. Our prime location on Magazine Street near the French Quarter places our guests close to many nearby New Orleans activities and attractions, including Bourbon Street and the Convention Center. ... more   less 
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Also Known As:
Country Inn & Suites New Orleans Hotel New Orleans
Country Inn And Suites New Orleans
Country Inn New Orleans
New Orleans Country Inn

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