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“FRONT DESK CLERKS EXCELLENT CUSTOMER SERVICE”

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Country Inn & Suites By Carlson, New Orleans French Quarter
Ranked #45 of 166 Hotels in New Orleans
Certificate of Excellence
Reviewed 21 June 2014 via mobile

We arrived at the hotel extra early and SABRINA AND BRANYT (front desk clerks) were TRULY TRULY KIND and worked out things so we could early CHECK IN. They also made sure that we were satisfied with our room WHICH WAS TOP NOTCH.Hats off to them and this hotel .TOP NOTCH SERVICE FOR A TOP NOTCH HOTEL!!

Stayed: June 2014, travelled with friends
1  Thank Vette P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mlarose9, General Manager at Country Inn & Suites By Carlson, New Orleans French Quarter, responded to this reviewResponded 23 June 2014

We are always excited to hear that the people on our team here are doing a great job of making stays special. I will be sure to pass on the kind words. Thank you for taking the time to share!

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1,652 - 1,658 of 3,525 reviews

Reviewed 21 June 2014

I have enjoyed my stay here, and Mr Eddie Ray has been very hospitable and comical.
Front desk was amazing....Sabrina was very sweet and very efficient. Housekeeping did great job.

Thanks
Robert Wilkens

  • Stayed: June 2014, travelled as a couple
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1  Thank J7879ZLJohn_W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mlarose9, General Manager at Country Inn & Suites By Carlson, New Orleans French Quarter, responded to this reviewResponded 23 June 2014

Thanks for taking the time to let us know that you had a great stay. I will be sure to share the feedback with the whole team and make sure I pass out some special pats on the back to the folks that you felt went the extra mile to make your stay great.

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Reviewed 21 June 2014

Looking at some of the other reviews, I see that others had similar positive comments. Can't say enough good things about the staff. Everyone from the check in to the house cleaning to the Concierge went out of their way to be friendly and helpful. The hotel itself is quite different because it consists of 2/ 3 older buildings joined together to create a unique architectural experience. Many of the original brick walls are left with steel beams visible to the top floor creating an open, expansive feeling. What a change from that closed in feeling of most larger hotels. The rooms were quite nice, beds comfortable. In the morning you have a real treat. The free breakfast is probably the best buffet I've seen. The items change each day, so you really have something to look forward to in the morning. They have cookies in the lobby all day as well as coffee. There is a small pool (really small) inside an atrium like room. Quite relaxing just sitting there. I can't think of another hotel which I've enjoyed more than this one.

  • Stayed: May 2014, travelled with family
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1  Thank LeeB13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mlarose9, General Manager at Country Inn & Suites By Carlson, New Orleans French Quarter, responded to this reviewResponded 23 June 2014

I know I have mentioned it a few times, but we know that the reviews here set the bar very high, and we are always thrilled to hear that we are meeting and exceeding those expectations. Thanks for taking the time to share your feedback with us - and hopefully you get to return again soon!

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Reviewed 20 June 2014

Located a block from the French Quarter, this hotel offers a great location without the frenzy of the quarter. The rooms are well furnished and have comfortable beds. I can't say enough good things about the staff! Everyone was friendly and helpful. Because this was an anniversary trip for us, we were upgraded and even sent a bottle of champagne. Richard, the chief engineer, spent a long time helping me with an internet problem. Breakfast is OK, but don't you want to go out and have a wonderful French Quarter breakfast anyway? Try the Ruby Slipper down the block.
I will certainly return, if possible, and highly recommend this hotel

Room Tip: Some rooms do not have outside windows. Ask when booking
  • Stayed: June 2014, travelled as a couple
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1  Thank Minnetonkalady
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mlarose9, General Manager at Country Inn & Suites By Carlson, New Orleans French Quarter, responded to this reviewResponded 23 June 2014

Thank you for taking the time to share! We definitely genuinely care about our guests and are glad to hear that is paying off with special New Orleans experiences. Happy anniversary, and we hope you return to New Orleans to spend a few of the many future ones with us!

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Reviewed 20 June 2014 via mobile

Very nice place & convenient to French Quarters. Staff is amazing especially Ro ! Concierge sent us to an awesome place to eat called Oceania & Johnell was amazing there & food was exceptional ! We can't wait to go back !

  • Stayed: June 2014
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2  Thank Joyss57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mlarose9, General Manager at Country Inn & Suites By Carlson, New Orleans French Quarter, responded to this reviewResponded 23 June 2014

Thanks for the review! Ill be sure to pass along the kind words to the whole staff. Hopefully you get to return to New Orleans again soon!

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Reviewed 19 June 2014

While the location of the hotel is great, we will not be staying here again. The rooms are very small, which isn't as much of a problem as the front desk staff. Several in our group of 10 (5 rooms) wanted to pay cash for the rooms rather than hold with a credit/debit card. We were told this was not an option. (However, as we were leaving we heard another employee gladly accept cash for a room) Several credit cards were charged double and we were charged for 3 cars although we only parked two. My rate should have been $131 + 139 for the two nights. My total bill was $374. Something does not quite add up. Trying to check in was a nightmare. There was only 1 person working the front desk, and many others were waiting to check in. Checking out was even worse. I have never stayed in a hotel where checking in/out is a problem. Upon calling a manager to complain about overcharges, we were simply dismissed and offered no apologies. Too many other places to stay in NOLA to try this one.

Stayed: June 2014, travelled as a couple
Thank tkterrell3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mlarose9, General Manager at Country Inn & Suites By Carlson, New Orleans French Quarter, responded to this reviewResponded 20 June 2014

I am sorry to hear that you had troubles with the front office staff! We definitely shoot to give GREAT guest service and also definitely accept cash payments. I hope that if you return to New Orleans you can give us another chance to give the 5 star experiences that we pride ourselves on.

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Reviewed 19 June 2014 via mobile

We stayed here for three nights and found the hotel really comfortable and the staff helpful and friendly. Set in a typical New Orleans style brick building, the rooms have all the modern comforts with all of the classical stylings. Eddie "Always Ready" the entertaining concierge booked us on a tour of the city which took in the French quarter and the 9th Ward, the area worst effected by Katrina. Overly a really pleasant stay and a great spot to explore New Orleans, highly recommended!

Stayed: June 2014, travelled with friends
2  Thank Tom W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mlarose9, General Manager at Country Inn & Suites By Carlson, New Orleans French Quarter, responded to this reviewResponded 20 June 2014

Thanks for taking the time to share! We appreciate knowing that you had such a good experience that you would recommend us to others. I know it is a long trip, but hopefully you get to return again soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Country Inn & Suites By Carlson, New Orleans French Quarter

Address: 315 Magazine St., New Orleans, LA 70130
Region: United States > Louisiana > New Orleans > Central Business District
Amenities:
Free High Speed Internet ( WiFi )
Hotel Style:
#4 Best Value Hotel in New Orleans
#16 Business Hotel in New Orleans
#21 Family Hotel in New Orleans
#22 Romantic Hotel in New Orleans
Price Range: £88 - £133 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Country Inn & Suites By Carlson, New Orleans French Quarter 3*
Official Description (provided by the hotel):
Currently closed for renovation and expansion; due to reopen in late 2017. With its home-like decor and plentiful amenities, the Country Inn & Suites, New Orleans French Quarter offers comfort and convenience in the heart of downtown New Orleans. Our historic hotel is comprised of seven 19th century buildings, giving it a charming, boutique feel that artfully blends old world charm with modern comforts. Our prime location on Magazine Street near the French Quarter places our guests close to many nearby New Orleans activities and attractions, including Bourbon Street and the Convention Center. ... more   less 
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Also Known As:
Country Inn & Suites New Orleans Hotel New Orleans
Country Inn And Suites New Orleans
Country Inn New Orleans
New Orleans Country Inn

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