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The Eliza Jane New Orleans - in the Unbound Collection by Hyatt
Ranked #39 of 167 Hotels in New Orleans
Certificate of Excellence
Reviewed 19 August 2014

The hotel was very nice and close to the French Quarter. The only issue I had was the noise from the lounge area they should put a sound proofing barrier over the beams that are exposed so that people aren't bothered by the noise level when guests are trying to sleep. The staff is extremely nice and helpful. The valet also had out car to us in a timely manner. We enjoyed our stay.

  • Stayed: August 2014, travelled with family
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Review collected in partnership with Country Inns & Suites By Carlson
Thank roxmaryc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mike-Larose, General Manager at The Eliza Jane New Orleans - in the Unbound Collection by Hyatt, responded to this reviewResponded 20 August 2014

I am glad to hear you had a good stay! I apologize about the noise from the lobby. We do our best to make sure that it stays quiet in the evenings, and will review to see if there are any opportunities to improve on that. Hopefully your travels bring you back to New Orleans and we can see you again soon!

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1,561 - 1,567 of 3,525 reviews

Reviewed 18 August 2014 via mobile

Stayed here with my wife and two young kids for a week. Liked the unique character of this hotel with a very boutique feel.

Room was nice and spacious enough with painted-over exposed bricks on the outside wall, and partly exposed original beams (part of the charm of the century-old conjoined building).

Breakfast was pretty good: eggs, sausage, pastries, hot and cold cereals, waffles, bagels, yogurt, fresh fruit, granola, juices and coffee. Space was a little tight and crowded when everyone showed up, but there is seating overflow into the very airy and rustic lobby area (where I preferred to dine anyway).

Staff members were all very professional throughout stay. Everyone was nice and respectful, from the valet to the housemaids and concierge.

The hotel's amenities include a small (and I do mean small) courtyard pool and workout room. But we didn't come to N'awlins for that.

Location is really close to French Quarter: a 10-minute walk gets you to Jackson Square, and about the same to Bourbon St.--which is totally NOT for kids. To the French
Market Place takes 20, and there is the family-friendly Aquarium, IMAX theatre, and the Insectarium also all within a 10-minute walk.

The reasons for not awarding a 5 out of 5 are:

1. The construction on the easterly neighboring building with barriers closing off a section of the sidewalk 2. The disjointedness of the second floor hallway--which requires you to either walk up and down short flights of stair towards the back rooms, or take the side (ancillary) elevator which operate very slowly.
3. The lengthy wait for the valets to retrieve our vehicle that was parked off-site.

All in all, we enjoyed our stay and plan to be back.

Stayed: August 2014
Thank Llewie74
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mike-Larose, General Manager at The Eliza Jane New Orleans - in the Unbound Collection by Hyatt, responded to this reviewResponded 19 August 2014

Thanks for sharing your feedback! We are glad to know you had such a good stay with us. Hopefully you, and your kids, get to return again soon!

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Reviewed 18 August 2014

This was a great place to stay in NOLA. It is within walking distance of the French Quarter, the Warehouse District, the Casino, and the transit system (so you can get anywhere). The staff was extremely kind and helpful, and the hotel was very clean and quiet! It is a beautiful hotel. The only thing that I would want families to know is that they technically have a pool, but it is a dipping pool, not a swimming pool. Maybe 8-10 people at the most could stand in it...not swim. It was great for us, 4 adults, and refreshing enough after a walk to the Quarter, and it is located in a beautiful, peaceful courtyard.

  • Stayed: August 2014, travelled with friends
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Review collected in partnership with Country Inns & Suites By Carlson
Thank sheilarae75
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mike-Larose, General Manager at The Eliza Jane New Orleans - in the Unbound Collection by Hyatt, responded to this reviewResponded 19 August 2014

We love hearing that you had a great stay! Thanks for taking the time to share. Hopefully your travels bring you back to New Orleans again soon!

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Reviewed 16 August 2014 via mobile

Bad choice. Location is OK, close to French Quarter, the lobby looks very nice. That's all about good things. A historic building means small room and every time elevator works, you know it for sure.
Breakfast - extremely rude staff members are throwing lousy food once in a while to the hungry crowd like in a refugee camp. No fun. And no wonder that just in front of the breakfast room there is a plate with breakfast options around the hotel!
One morning some lady yelled at me for entering the breakfast room 5 minutes to early. Small rooms where you can hear the elevator 24/7. Good things? Location and nice looking lobby.
I'm happy to leave this hotel and I don't want to return there

  • Stayed: August 2014
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1  Thank Marcin D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mlarose9, General Manager at The Eliza Jane New Orleans - in the Unbound Collection by Hyatt, responded to this reviewResponded 18 August 2014

Marcin, I apologize that your experience did not match the type that we pride ourselves on providing. Our goal is always to have guests leaving with 5 star New Orleans memories. I will review your feedback with the whole team. I hope that you will consider giving us another chance if you return to New Orleans.

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Reviewed 15 August 2014

The location is just far enough from everything that you don't feel crowded but close enough to walk anywhere. The value to service recieved is exceptional!! Great meeting space for small gatherings, be sure to speak with Jonathan as he's great at coodinating everything!!!! This will continue to be the only place I stay when in town.

  • Stayed: August 2014, travelled on business
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Review collected in partnership with Country Inns & Suites By Carlson
2  Thank Don J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mlarose9, General Manager at The Eliza Jane New Orleans - in the Unbound Collection by Hyatt, responded to this reviewResponded 18 August 2014

Thanks for the kind words! I will be sure to share them with the whole team. I know everyone works hard to make sure all our guests have the best time possible. We look forward to you staying with us again!

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Reviewed 13 August 2014

Staff was most accommodating. Breakfast very good, Room was well above average and proximity to French Quarter was great. I would stay there again and certainly would recommend to to friends who are planning a visit to New Orleans. Valet service both with our car and with getting a cab was truly wonderful!

  • Stayed: August 2014, travelled with friends
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Review collected in partnership with Country Inns & Suites By Carlson
2  Thank Martha V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mlarose9, General Manager at The Eliza Jane New Orleans - in the Unbound Collection by Hyatt, responded to this reviewResponded 14 August 2014

Glad to hear you had a 5 star stay! I will be sure to give the whole team, and especially valet, a pat on the back this morning. I appreciate you taking the time to share. Hopefully your travels bring you back to the Big Easy again soon!

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Reviewed 12 August 2014

My husband and I stayed here for 3 nights in July. We were greeted with a very warm welcome! All of the staff were very friendly, especially the concierge, Blake!!! He made great recommendations for things to do, places to eat and where to go for great music! The hotel itself is very clean and has great character with the dark wooden beams in the foyer and the exposed brick in the rooms. The pool in the courtyard is small but still refreshing after a day of walking in the July heat!! The breakfast is excellent, with lots to choose from and a friendly staff who replace items pretty quickly. If you don't want to use the hotel valet parking (which was about $32/day), you can park your own car, in the same parking garage that the hotel uses which is just up the street for about $16/day. We parked our own car, and then walked everywhere! The valet guy gave us great directions so it was easy to find! The hotel is in a great location...we easily walked to and through the entire French quarter. We very much enjoyed our stay here. We would definitely stay here again and will recommend to family/friends!!!!

  • Stayed: July 2014, travelled as a couple
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3  Thank Janine B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mlarose9, General Manager at The Eliza Jane New Orleans - in the Unbound Collection by Hyatt, responded to this reviewResponded 13 August 2014

Always great to see 5 stars across the board! Great feedback, and very nice review - thank you for taking the time to share. We hope you get to return again soon!

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Additional Information about The Eliza Jane New Orleans - in the Unbound Collection by Hyatt

Address: 315 Magazine St., New Orleans, LA 70130-2424 (Formerly Country Inn & Suites By Carlson, New Orleans French Quarter)
Region: United States > Louisiana > New Orleans > Central Business District
Amenities:
Free High Speed Internet ( WiFi )
Hotel Style:
#16 Business Hotel in New Orleans
#18 Family Hotel in New Orleans
#22 Romantic Hotel in New Orleans
Price Range: £112 - £381 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — The Eliza Jane New Orleans - in the Unbound Collection by Hyatt 3.5*
Number of rooms: 196
Reservation Options:
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Also Known As:
Country Inn And Suites New Orleans
Country Inn & Suites New Orleans Hotel New Orleans
Country Inn New Orleans
New Orleans Country Inn

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