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“Not happy” 1 of 5 bubbles
Review of Holiday Inn Express New Orleans East

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Holiday Inn Express New Orleans East
Ranked #127 of 162 Hotels in New Orleans
Hendersonville, Tennessee
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Not happy”
1 of 5 bubbles Reviewed 6 April 2014 via mobile

Front desk employees wee rude except for front desk employee Kia. Got in New Orleans at 1:00 and tried to get room, dude said my room wasn't ready and that "all rooms were dirty". A/C was broke, Kia worked on it but it never got cold. Reported it again at check out and the lady just looked at me and never acknowledged my complaint. Breakfast was very good. Staying away from Holiday Inn Express for awhile.
Kia was extremely nice. They should let her train the other front desk employees!

Stayed April 2014
Helpful?
3 Thank r2ellis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express New Orleans East, responded to this review, 24 April 2014
Dear r2ellis,

Thank you for taking the time to review our property. I’m very disappointed to hear about your experience on your recent stay. We have sent you a private message addressing your concerns. I trust we can regain your confidence in our products and services.

Sincerely,

Dhan M
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

159 reviews from our community

Traveller rating
    47
    59
    28
    10
    15
See reviews for
43
47
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23
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (25)
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English first
Level Contributor
47 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 bubbles Reviewed 5 April 2014 via mobile

My husband and I were really impressed with our room. Our king suite was more like a condo than a hotel room. It was clean and comfortable. My only complaint was we could hear our neighbors early on in the night, but they weren't loud enough to bother us. We would definitely stay here again.

Stayed March 2014, travelled as a couple
Helpful?
4 Thank JCDunnigan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Plano, Texas, United States
Level Contributor
41 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 bubbles Reviewed 30 March 2014

We have stayed with Holiday Inn before and you can't go wrong with them no matter what state you are in. This one is east of the French Quarter right off of I 10. Staff was extremely nice and accommodating. We will definitely stay here again. It is in a quiet area and only 15 minutes from the Quarter and downtown. The rooms were clean and a nice size. Oh and there is a hot breakfast offered each morning. It consist of eggs, sausage, pancakes, cinnamon rolls, cereal, grits, yogurt, juice, coffee. Can't go wrong with this hotel!!!!

  • Stayed March 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
5 Thank Tiffany C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kinderhook, New York
Level Contributor
19 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 bubbles Reviewed 23 March 2014

My husband and I booked a last minute trip to New Orleans. I went online and quickly booked a hotel. I was supposed to be booking in Downtown NO. However I booked this hotel instead. I should have realized my mistake by how cheap it was-but I was rushing. The staff was so friendly and helpful. There is a bus in front that will take you to Canal St. You can get a day pass for $3 and you can use it for the Street cars. It takes about 30 minutes to go back and forth but it goes through beautiful neighborhoods so you see another side of NO. And on the last day we rented a car and traveled to other parts of LA. It was our best trip yet and we travel several times a year. The only downside is we went in March and the staff said it was too cold for the pool. But not the worst thing.

  • Stayed March 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
5 Thank laurilou78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Greater Melbourne, Australia
Level Contributor
106 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
3 of 5 bubbles Reviewed 17 March 2014 via mobile

The holiday Inn at 1am in the morning welcomed me and made me feel at home.in all dealings with reception I was treated well and looked after to a high degree of service. The same goes the Shuttle drivers connected to the Inn.
The room was a double queen size with a clean bathroom.
Indeed all my rooms were clean and well maintained. Think the bed was in need of replacing as was lumpy. However it didn't stop me from getting a good sleep.
Breakfast is included in the cost and it was outstanding every time I ate there.
The hotel suffers from being too far away, particularly if you don't have a car. The shuttle is excellent but at $20 one way the cost adds up and in long run the Inn is not much of a bargain. The trip by taxi to the Inn from the airport cost me $53!!
Would recommend the Holiday Inn only if you have your own transport.

Stayed March 2014, travelled solo
Helpful?
1 Thank johnsteele507
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express New Orleans East, responded to this review, 2 April 2014
Dear johnsteele507,

Thank you for providing us with a very considerate review and for staying with us. We strive to provide our guests with an extraordinary experience and we are pleased to have the opportunity to do that for you during your visit with us. We truly appreciate your comments regarding our staff as we pride ourselves on excellent customer service. I have taken note of your comments regarding the bed and rest assured that your comments will be used for the purpose of bringing improvements needed.

Again, thank you for sharing your thoughts and we hope that you would consider us again on your next travel.

Sincerely,

Connie D
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Toronto, Canada
Level Contributor
15 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 10 March 2014

Enjoyed our stay. Nice, clean rooms. Good and generous hot breakfast. Friendly and knowledgeable staff.
My only complaint is that aside from the IHOP down the road, there are no family style restaurants in the East end! You either have to drive into town, or out to Slidell for something other than fast food!

  • Stayed March 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Sue163712
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
91 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 bubbles Reviewed 10 March 2014

First let me start by saying that the front desk clerk, Kia Sophia, was the sweetest most helpful person in the world. She recommended great places to eat, checked on us, gave us directions on where to park, and helped us when we had unpleasent smells in the hallways near and in our room. The hotel was clean, and was a comparable price. It was not too far from the city and the drive was nice.

  • Stayed March 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Tracyumm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express New Orleans East

Property: Holiday Inn Express New Orleans East
Address: 7049 Bullard Ave, New Orleans, LA 70128
Phone Number:
Region: United States > Louisiana > New Orleans
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #127 of 162 Hotels in New Orleans
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Holiday Inn Express New Orleans East 2.5*
Number of rooms: 87
Official Description (provided by the hotel):
Brand new Holiday Inn Express Hotel located minutes from downtown New Orleans. This New Orleans hotel offer features and comfort of home while away on business or for pleasure. We can host your small corporate meeting in our meeting facility while offering a business center with free high speed Internet access. After enjoying beignets at Cafe Du Monde in the French Quarter work off some calories in our fitness center. Relax and unwind at our outdoor swimming pool. Come visit our hotel for one of the many events held in this wonderful city such as Jazz Festival, Mardi Gras, Essence Festival, Sugar Bowl or Bayou Classic. Our business travelers love the complimentary deluxe continental breakfast before heading to one of the local companies such as Delgado Fire School or NASA Michoud to name a couple. Our leisure travelers enjoy the short distance to Bourbon Street, Aquarium of the Americas or Six Flags theme park.Each guestroom and suite offer free local telephone calls, free wired high-speed Internet access and micro-fridge. Our hotel lobby has free wireless Internet access for your convenience. ... more   less 
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Also Known As:
Holiday Inn Express New Orleans East Hotel New Orleans
Holiday Inn New Orleans
New Orleans Holiday Inn

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