My family and I made a point of reserving two rooms three weeks in advance of our trip to New Orleans. We had read wonderful things online about this place, and were looking forward to its touted charm and atmosphere.
First, I had to make a minor change to the reservation. It took three unanswered emails, an unacknowledged phone call, and a total of a week and a half for the change to be made. I was notified of the change by a one-line email, which also demanded I state the exact hour we intended to arrive.
Then, within a week of our trip, whoever works the phones at this place got drunk early on a weeknight and rang my father two timezones away to slur an apology for double-booking our accommodation and let us know we'd be staying somewhere else.
They didn't even wish us luck finding another accommodation for four on short notice in one of the most popular tourist destinations in the United States.
I will not be dealing with these people again. They have almost certainly ruined this trip. Their lack of professionalism is appalling, and they are a disservice to their B&B association.
Find your New Orleans flavor elsewhere.More