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“Could not have been better!”
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Very good
46 reviews
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Overview
Condo/Apartment -
1 Bedroom, 1 Bathroom, Sleeps 2
New Orleans, Louisiana

Reviews from our community

Very good - based on 46 reviews
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Reviews from our community

Date | Rating
  • English first
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English first
English first
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English first
BL209357
New York City, New York
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Don't play russian roulette with your vacation”
Reviewed 16 June 2014 for a stay in June 2014
2
people found this review helpful

Arrived on a Friday afternoon, departed Monday.

First, the pros:
1. Great location convenient to French Quarter, restaurants in Warehouse District, et al.
2. Incredibly helpful, friendly building staff who helped our vacation from being a total disaster (more on that later)
3. Clean apartment. As advertised. Made a nice initial impression.
4. Stay Alfred - prompt, though not particularly helpful, email responses.

Cons:
1. Bathroom sink wasn't working properly. We contacted Stay Alfred but were told that maintenance staff couldn't be reached so we'd have to wait until Monday. Not great, but tolerable. Not so tolerable was the next problem.

2. Air conditioning conked out Friday evening right before we went out for dinner. New Orleans during the summer is what one would expect - hot and steamy!

We were hoping it was temporary and came bk from dinner to a 79 degree apartment. It was too late to do anything, so we waited till early AM before we headed out for the day to email Stay Alfred noting that the apt was in the high 70's, and could they check on the AC. Received a voicemail that nothing could be done. No apologies. No solutions offered. We returned to a hot steamy apartment and fitful sleep.

Found out from building staff that Stay Alfred evidently owns 4 more units in that building. Wouldn't it have made sense for them to offer one to us?

WE had to contact the company the next day (Sun) and ask about moving into one of the other apartments. Had we not found out about the other apartments ourselves, we would have spent our last night in a steaming hot apt again.

For 2 out of 3 nights without air conditioning, we were offered only an appx 10% credit, told we should have called (and spent even more vacation time on this issue), and that they didn't realize the extent of the problem despite our email after the first night that the temp was in the high 70's, and multiple calls/emails on Sunday. Safe to say high 70's indoors temp in the steamy South during the summer is very few people's idea of comfy.

If everything had worked properly and we hadn't had to contact customer service, my friends and I probably would have been happy. Unfortunately, they didn't. Customer service responses were prompt, but unhelpful. We had to come up with proactive solutions to deal with the issues and bring it up with them. On my final conversation with them, they didn't take responsibility, and tried to put the onus back on us.

I wouldn't take the chance on your vacation that something like this might happen. You don't want to spend time on the phone/emailing on your vacation. It's not worth the hassle. Better to try a different property/company in the CBD/Warehouse District.

Travelling group: Friends
Would you recommend this hotel to a friend?   No.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
25 Jun 2014
We strive to give our guest's a carefree and peaceful stay. Unfortunately, issues do occasionally arise. When they do occur, we ask our guests to contact Stay Alfred right away and have open communications with our staff via email and/or phone until the issue is resolved. Since we do not have onsite staff, we rely on our guest's feedback so that we can be responsive and provide the excellent customer service we strive to give each of our guests. Our office is open daily with extended hours plus a 24/7 emergency extension. Our understanding from the guest's email was that the drain was working, but draining slowly and the air conditioning was working, but not efficiently, “mid to high 70s”. Our emails and voicemails to the guest went unanswered. Once we were able to reach the guest and understand the situation fully, we moved the guest into another unit because the issues could not be resolved as quickly as we would have liked. We sincerely hope that every stay is perfect, but when it is not, we will do our best to make it as perfect as possible.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hmewes
San Jose, California
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Great location. Terrible service.”
Reviewed 16 June 2014 for a stay in June 2014
1
person found this review helpful

I stayed here with friends for 3 nights over a weekend. Awesome location a block from the French Quarter and comfortable walking distance to most anything. However, the air conditioning broke down the first day and Stay Alfred completely fell down on the job. It said no one was available to fix the air conditioning and it was only 2 nights in when we forced the issue that they moved us to another room. This was summer in New Orleans meaning that we spent 2 nights in humid, 80+ degree conditions. Stay Alfred didn't offer to reimburse anything and when we forced the issue again, they reluctantly offered a mere $75 back out of of $600+.

There were several other maintenance problems that were less urgent and also didn't get fixed and Stay Alfred was generally unresponsive and uncooperative over the entire weekend.

The concierge (not associated with Stay Alfred) deserves 5 stars as they made every effort to address the problems and were very accommodating.

Value Rooms
Location Cleanliness
Service
Would you recommend this hotel to a friend?   No.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
25 Jun 2014
We strive to give our guest's a carefree and peaceful stay. Unfortunately, issues do occasionally arise. When they do occur, we ask our guests to contact Stay Alfred right away and have open communications with our staff via email and/or phone until the issue is resolved. Since we do not have onsite staff, we rely on our guest's feedback so that we can be responsive and provide the excellent customer service we strive to give each of our guests. Our office is open daily with extended hours plus a 24/7 emergency extension. Our understanding from the guest's email was that the drain was working, but draining slowly and the air conditioning was working, but not efficiently, “mid to high 70s”. Our emails and voicemails to the guest went unanswered. Once we were able to reach the guest and understand the situation fully, we moved the guest into another unit because the issues could not be resolved as quickly as we would have liked. We sincerely hope that every stay is perfect, but when it is not, we will do our best to make it as perfect as possible.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kansas City
Reviewed 30 April 2014 for a stay in April 2014
1
person found this review helpful

Value Rooms
Location Cleanliness
Check-in / front desk Service
Would I recommend this holiday rental to my best friend?  
Recommended for:
A romantic getaway
Was this review helpful? Yes
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Management Response
11 Jun 2015
Thank you so much for taking the time to provide your honest feedback. It's our goal to consistently deliver the best vacation rentals in the most desirable downtown locations, and it's gratifying to know we hit our mark. Please let us know next time you come to town, so we can deliver another 5-star experience.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
FL
Reviewed 28 April 2014 for a stay in April 2014
1
person found this review helpful

Value Rooms
Location Cleanliness
Check-in / front desk Service
Would I recommend this holiday rental to my best friend?  
Was this review helpful? Yes
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Management Response
11 Jun 2015
Thank you so much for taking the time to provide your honest feedback. It's our goal to consistently deliver the best vacation rentals in the most desirable downtown locations, and it's gratifying to know we hit our mark. Please let us know next time you come to town, so we can deliver another 5-star experience.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
MI
Reviewed 17 January 2014 for a stay in January 2014

Was this review helpful? Yes
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Management Response
11 Jun 2015
Thank you so much for taking the time to provide your honest feedback. It's our goal to consistently deliver the best vacation rentals in the most desirable downtown locations, and it's gratifying to know we hit our mark. Please let us know next time you come to town, so we can deliver another 5-star experience.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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2 guests
Adults2
Children0
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