We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“MICE MICE MICE”
Review of Chateau Orleans

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
Chateau Orleans
Ranked #131 of 162 Hotels in New Orleans
2 reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“MICE MICE MICE”
Reviewed 11 July 2014

7/10/2014

**** MICE!!! MICE!!! MICE!!! *** **** MICE!!! MICE!!! MICE!!! ***

**** DO NOT GO TO THIS HOTEL unless you like MICE ****

OMG, you DO NOT want to spend your vacation like we did!!!! 7/7/14, we spotted a MOUSE and one of us ran and got some help while the other babysit where the mouse was going (OMG)! The office isn't staffed after 8 p.m. so I got the answering service who told me they'd send someone tomorrow (oh NO WAY sister). I told her to get the owner or manager because we were NOT sleeping with a mouse. Called back and she told me they couldn't do anything and finally she radioed (I think) to the manager (whom I think is the owner in disguise) that we were NOT having that and were irate! He then told her where some spare keys were to another unit. Our help moved us to another ground unit floor and after about two hours of settling down on 7/7/14 (and all the lights on) I saw a flash of another MOUSE and thought I was loosing my mind. I screamed and doubted what turned out to be yet another MOUSE on the next day 7/8/14. This time, I saw it run across the floor and the MOUSE was trying to go into a whole under the encased refrigerator and my scream made it panic OMG. The person I went with said she saw traps outside in the courtyard (ok I understand them on the OUTSIDE - kind of) and in the closet of the second unit (OH HECKIE NO!!). Had I known that, I would have asked to be moved to another unit right away since that tells me YOU KNOW MICE are there too. Seeing the MOUSE traps coupled with the manager (owner?) on duty "nonchalant" attitude and insulting response of "I ain't never had any complaints about mice" - didn't line up with him saying "well, I can move you to another unit on a higher floor" and the fact that there are TRAPS in the closet!!! So, we moved to another unit off the ground floor in the main building, barely slept, and again slept with all the lights on. The internet / router connection is spotty and generally only good in the main building. There was also another person we met who wasn't aware that to get to her 5th floor room in another building meant she'd have to walk up/down since there wasn't an elevator. The manager (owner) told her that he emailed her - but apparently she missed it. I personally wouldn't want to have to walk/up down five flights with luggage or after dining/drinking each and every time I come in or out of my room. She too moved from that building to the main building with the elevator two days before she is to leave. We were having a wonderful time, and still did when we were NOT in the MOUSE TRAP room since we weren't on MOUSE watch or MOUSE fear. I WOULD NEVER EVER EVER EVER recommend to anyone to take their family/children to a vacation location or facility that has RODENTS. In addition, I would never recommend this place given that the owners know of the MICE (infestation?) and only offer to MOVE you instead of addressing this issue. So far, the manager never offered a sincere heartfelt apology or compensation (reduce the charge for the MOUSE days/moves), and insulted our intelligence by stating "he'd never had any complaints" while knowing full well he had "MOUSE traps" in the closet. This was our first time staying in a chateau and did so because of the kitchenette and that we were staying longer than our normal 3-4 days. The pullout sofa in the first unit was old and uncomfortable and would not work for adults. SKIP THIS SPOT... please...

Room Tip: skip it .. skip it ..
See more room tips
  • Stayed July 2014, travelled with friends
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
12 Thank Karen H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review

107 reviews from our community

Traveller rating
    27
    40
    9
    13
    18
See reviews for
19
46
6
8
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (33)
Date | Rating
  • English first
  • Portuguese first
  • Spanish first
  • Any
English first
Reno Nevada
Level Contributor
170 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 90 helpful votes
Reviewed 21 June 2014

Just spent a week as a time share exchange. I usually drop my standards some with time shares and this property requires the same (I wouldn't stay here just as a hotel). While the location is very good in the quarter and the pool and courtyard are way above average, nothing else is run very well. Staff is only there 9-5 which isn't very customer friendly. In the main building, the walls are paper thin and there was no one to intervene when there was loud singing and talking after midnight. We had to resort to pounding on the floor! Supposedly there is maid service every day but Sunday but it was spotty and irregular. Our "Two bedroom" unit was really a one bedroom with an open loft with no privacy. This doesn't have to be a problem--we just wish we had been forewarned. The lighting is extremely poor which was a problem since we had an inside room without a balcony. They offer coffee in the morning but since no one gets there before 9 am, it was useless to us most mornings since we took advantage of morning hours before the town got too swampy. New Orleans casts its magic no matter what the room is like. There are signs around the property that they are upgrading but we didn't see any sign of it. Fair time share exchange or otherwise look elsewhere.

Room Tip: Try to get one of the outside cottages
See more room tips
  • Stayed June 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank tourgoddess
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cardiff, United Kingdom
Level Contributor
27 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 19 May 2014 via mobile

Lovely hotel in a perfect spot to walk to all the main attractions, but quiet street away from all the noise. Friendly staff, and gorgeous pool and patio to relax by, but some rooms are small and dark, and if curtains are open give little privacy from other guests. Would highly recommend staying here.

Stayed May 2014, travelled as a couple
Helpful?
1 Thank Frances009
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fort Walton Beach, Florida
Level Contributor
65 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 22 March 2014

great Staff and wonderful people beautiful rooms and lovely courtyard/super comfortable room and Bed ! we are on the bottom floor had astraight walk out to the courtyard a little bit noisy from street noise but worth the comfort

Room Tip: try to get a lower room you can walk out into the courtyard
See more room tips
  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Pam D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nutley, NJ
Level Contributor
38 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 18 March 2014

We booked two rooms here and we were very pleased with them. They are in he process of remodeling. The bathroom and the carpeting needing updating, but everything else was fine. The bed was very comfortable. We were upgraded to a room with a balcony and it overlooked the very pretty courtyard and a beautiful pool, which was very clean. The location was on the end of the French Quarter close to Canal Street. It was quiet and close enough to walk to anywhere in the Quarter. The staff was very nice and helpful.

Room Tip: Make sure you get one of the buildings with an elevator. Would not have wanted a ground floor room.
See more room tips
  • Stayed March 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank illerrep
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Springfield, IL
Level Contributor
215 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 131 helpful votes
Reviewed 1 March 2014

Some friends had stayed here before so we tried it. With four of us staying in one unit, we had plenty of room. Our living room/kitchen was huge and our bedrooms were very adequate. The only downside was the spiral staircase up to the bedrooms and bathroom. It was very narrow and had many steps. Most other units did not have stairs. We had a complete kitchen, but who wants to cook when staying in the French Quarter? We did use the fridge, coffee maker, and glassware. We made our own coffee the first morning, but then we found that the manager prepared coffee and put it in the courtyard by eight o'clock. We really enjoyed sitting at the very nice table in the courtyard having coffee and later having wine or a cocktail. The manager was friendly and helpful with suggestions for dining and things to do. As with all places in the French Quarter, parking costs extra, but the price is very reasonable here. You do have to walk about two blocks to get to your car and you must park above level 5, and there's no elevator. The price varies for a room here depending on the occasion so check before you go.

Room Tip: There is a lot of variety here. If you can't climb a spiral staircase, you don't want that r...
See more room tips
  • Stayed February 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Chuckospringpatch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SGV, CA
Level Contributor
61 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed 14 February 2014

If you want to stay in the French Quarter but somewhat away from the loud noise, this is the place! charming B&B style, brick house, original wood floors. They are in the process of renovating many of the units, so some of them still have somewhat original equipment (bath, kitchenette, etc). If you are looking for a resort style stay, look else where. If you are down for small, quiet, CLEAN place, this is IT!

Staff is very friendly, gave lots of good advice of where to eat.

Parking is very expensive in the area, the resort offers parking but still cost $30 a day. I was told later, it doesn't cost much to get a taxi ride from the airport to French Quarters. Public transport (streetcar) is very easy and cheap. Plus, you can WALK all over the French Quarter.

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank JoSeeKey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these New Orleans hotels
French Quarter
Holiday Inn New Orleans - Chateau Lemoyne
French Quarter
Chateau Hotel
Chateau Hotel
#115 of 162 in New Orleans
3.5 of 5 bubbles 773 reviews
French Quarter
Hotel St. Helene
Hotel St. Helene
#121 of 162 in New Orleans
3.5 of 5 bubbles 293 reviews
Show Prices
Show Prices
Show Prices
French Quarter
Nine-O-Five Royal Hotel
Nine-O-Five Royal Hotel
#137 of 162 in New Orleans
3.5 of 5 bubbles 53 reviews
French Quarter
Olivier House Hotel
Olivier House Hotel
#15 of 162 in New Orleans
4.5 of 5 bubbles 608 reviews
French Quarter
Bienville House
Bienville House
#52 of 162 in New Orleans
4.0 of 5 bubbles 1,617 reviews
Show Prices
Show Prices
Show Prices

Been to Chateau Orleans? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Chateau Orleans

Property: Chateau Orleans
Address: 240 Burgundy St, New Orleans, LA 70112-3114
Region: United States > Louisiana > New Orleans > French Quarter
Amenities:
Hotel Style:
Ranked #131 of 162 Hotels in New Orleans
Price Range (Based on Average Rates): £££
Number of rooms: 40
Reservation Options:
TripAdvisor is proud to partner with Priceline and Booking.com so you can book your Chateau Orleans reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Chateau Orleans Hotel New Orleans
Chateau Orleans New

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing