**** MICE!!! MICE!!! MICE!!! *** **** MICE!!! MICE!!! MICE!!! ***
**** DO NOT GO TO THIS HOTEL unless you like MICE ****
OMG, you DO NOT want to spend your vacation like we did!!!! 7/7/14, we spotted a MOUSE and one of us ran and got some help while the other babysit where the mouse was going (OMG)! The office isn't staffed after 8 p.m. so I got the answering service who told me they'd send someone tomorrow (oh NO WAY sister). I told her to get the owner or manager because we were NOT sleeping with a mouse. Called back and she told me they couldn't do anything and finally she radioed (I think) to the manager (whom I think is the owner in disguise) that we were NOT having that and were irate! He then told her where some spare keys were to another unit. Our help moved us to another ground unit floor and after about two hours of settling down on 7/7/14 (and all the lights on) I saw a flash of another MOUSE and thought I was loosing my mind. I screamed and doubted what turned out to be yet another MOUSE on the next day 7/8/14. This time, I saw it run across the floor and the MOUSE was trying to go into a whole under the encased refrigerator and my scream made it panic OMG. The person I went with said she saw traps outside in the courtyard (ok I understand them on the OUTSIDE - kind of) and in the closet of the second unit (OH HECKIE NO!!). Had I known that, I would have asked to be moved to another unit right away since that tells me YOU KNOW MICE are there too. Seeing the MOUSE traps coupled with the manager (owner?) on duty "nonchalant" attitude and insulting response of "I ain't never had any complaints about mice" - didn't line up with him saying "well, I can move you to another unit on a higher floor" and the fact that there are TRAPS in the closet!!! So, we moved to another unit off the ground floor in the main building, barely slept, and again slept with all the lights on. The internet / router connection is spotty and generally only good in the main building. There was also another person we met who wasn't aware that to get to her 5th floor room in another building meant she'd have to walk up/down since there wasn't an elevator. The manager (owner) told her that he emailed her - but apparently she missed it. I personally wouldn't want to have to walk/up down five flights with luggage or after dining/drinking each and every time I come in or out of my room. She too moved from that building to the main building with the elevator two days before she is to leave. We were having a wonderful time, and still did when we were NOT in the MOUSE TRAP room since we weren't on MOUSE watch or MOUSE fear. I WOULD NEVER EVER EVER EVER recommend to anyone to take their family/children to a vacation location or facility that has RODENTS. In addition, I would never recommend this place given that the owners know of the MICE (infestation?) and only offer to MOVE you instead of addressing this issue. So far, the manager never offered a sincere heartfelt apology or compensation (reduce the charge for the MOUSE days/moves), and insulted our intelligence by stating "he'd never had any complaints" while knowing full well he had "MOUSE traps" in the closet. This was our first time staying in a chateau and did so because of the kitchenette and that we were staying longer than our normal 3-4 days. The pullout sofa in the first unit was old and uncomfortable and would not work for adults. SKIP THIS SPOT... please...
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- Also Known As:
- Chateau Orleans Hotel New Orleans
- Chateau Orleans New