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“Great location” 3 of 5 bubbles
Review of Hotel St. Helene

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Hotel St. Helene
Ranked #122 of 162 Hotels in New Orleans
Wales, UK
Level Contributor
25 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Great location”
3 of 5 bubbles Reviewed 23 November 2013

This hotel is basic but clean and comfortable. The bed, while creaky, gave us both an excellent nights sleep and we liked the crisp white linens very much. The location of the hotel is superb, just two and a half short blocks from Jackson Square. Each staff member we met was polite, friendly and courteous. Our original room was on the top floor but after a vertigo attack when trying to climb down the stairs the staff kindly relocated us to the ground floor without a second thought - I can't thank them enough for this. I would stop in this hotel again if I needed an affordable basic overnight stay in the heart of the French Quarter.

  • Stayed November 2013, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank MadameRouge26
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bradley B, Front Office Manager at Hotel St. Helene, responded to this review, 3 December 2013
Dear MadameRouge26,
Thank you so much for taking the time to share your recent experiences with us at the Hotel Ste. Helene. We are thrilled you enjoyed our comfortable accommodations, excellent location and pleasant staff! We hope that if your travels bring you back to the Big Easy, you come back and see us at the Hotel Ste. Helene!
Regards,
Bradley Latham
Guest Services Manager
French Quarter Hotel Collection
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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270 reviews from our community

Traveller rating
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    59
    25
    41
See reviews for
12
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (77)
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English first
nashville
Level Contributor
465 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 86 helpful votes
3 of 5 bubbles Reviewed 18 November 2013 via mobile

We decided to fly to New Orleans instead of driving knew the following weekend had a football game but not this the 17th of Nov and the cheapest hotel in the French Quarter was the Hotel Helene the room and hallways were uneven and nearly fell a few times the room was ok if you like a plain room the cable was out and no extra blanklet thou the nice desk looked for one because l like to sleep on the couch but she habe us a discount for the issues definitely a continental breakfast which was ok because we were eating lunch out now this would not have been my first choice for a hotel related to the rating and my poor room was related to the uneven floors not because it was not clean and the staff was wonderful l called several times asking questions and Neil at night answered all my question and gave suggestions very helpful and the day we checked in Dazz went up and above helpful she saw we were going the wrong way and ran down the street and got us on the right way l wish l could remember the night clerk who helped us out overall all the staff was wonderfully helpful and friendly all interactions we had or saw the air conditioning was loud but it did not brother me or the noise because we was by the front desk but overall good location and for the normal price not the price we had to pay because of the game on Sunday but if you are looking for a reasonable hotel in the French Quarter and wonderful staff Hotel Helene is your place to stay tried to avoid coming during a Footbal game or big event but if you have to this is the most reasonable place to stay

  • Stayed November 2013
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank andypandaNashville
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bradley L, Front Office Manager at Hotel St. Helene, responded to this review, 11 December 2013
Dear Andypandanashville,
Thank you for taking the time to share your experience about your recent visit with us at the Hotel Ste. Helene. We are glad you were impressed by our friendly and helpful staff assisting you with anything you needed during your stay. We appreciate your feedback, and rest assured that we will actively work to make sure we exceed your expectations upon your return.
Regards,
Bradley Latham
Guest Services Manager
French Quarter Hotel Collection
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
los angeles, ca
Level Contributor
59 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
2 of 5 bubbles Reviewed 16 November 2013

i thought about leaving a "one"... but the room was cute and the location was great...

it was 85 degrees outside this past week in the quarter while we were there..the heat was on in the hotel..no air.. no help from front desk staff for first two nights...we had to put the ceiling fan on "hurricane force" and wedge the door open with one of our suitcases to cool it off..the third night, someone at the front desk finally solved the problem...

we booked a room for 2 people.. two months ago... there was one tiny lotion..one tiny bar of soap...ONE set of towels...probably hard to get the towels since they were delivered to the hotel in huge bags at 9 am by a hung over looking gentleman in a 100 year old buick...as we were standing outside of the lobby....eek...

continental breakfast? we walked to cafe du monde...the continental breakfast looked like gas station food..

.oh...and the piece de resistance...no TV for four days...we inquired everyday..."oh sorry....."

...some of the front staff was nice..there were like 8 different people in four days...but "we don't normally make reservations for clients" at 300 a night is complete BS...

it is a beautiful spot...with potential..but they seriously need to hire a professional hotel management team...BTW..we were not offered a discount at checkout...we had to REQUEST IT!

unless.they refund my stay, I will HAPPILY stay at the W, a few blocks down, as I did on my previous trip...

  • Stayed November 2013, travelled with friends
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank heatherthirteen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Melbourne, Australia
Level Contributor
65 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
2 of 5 bubbles Reviewed 16 October 2013

We were recommended St Helene hotel by friends. Whilst the hotel is in a really great position, staff very friendly and helpful, close to Bourbon Street, great restaurants etc we have been really disappointed. Television hasn't worked our whole stay (4 days) which staff gave apologised for and said they would give us a discount. Continental breakfast is well below average to the point where we've ended up going out to eat. Each day I've asked for fresh fruit, once again staff gave apologised saying supplier hasn't had anything worth buying - wouldn't you change suppliers to keep guests happy. Rooms a bit on the poky side with extremely small windows so quite dark. Also gave had to ask daily for water in the room and bathroom refills. Wouldn't stay here again, there are plenty of hotels just as close that have better facilities for same cost.

Room Tip: If you had no choice but to stay here ask for room overlooking pool. If you want 2nd or 3rd story ro...
See more room tips
  • Stayed October 2013, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Joanne Mortimor... M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Port of Spain, Trinidad
Level Contributor
50 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed 8 October 2013

My husband booked this hotel for a surprise birthday trip for me and I was enthralled from the moment we arrived. I love that it is a repurposed building and a landmark. The room was cosy and nicely decorated (love the white and black). We had a balcony room overlooking the pool which was perfect. The pool could use some work though...saw a few cockroaches running around and some of the walls could use a good powerwash.
The hotel is minutes away from great places to eat, shop and stroll by. The service was adequate. I would definitely stay here again!

Room Tip: choose a balcony room if its available...
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  • Stayed July 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank tashez
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shreveport
Level Contributor
42 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
1 of 5 bubbles Reviewed 26 September 2013

IN 20+ TRIPS TO NEW ORLEANS, THIS IS THE WORST SERVICE I HAVE EVER RECEIVED!!!
This is the worst place I have ever stayed. It wasn't that the location was that bad, nor nasty, nor cheap. It was the fact that the staff could care less about what was wrong.
First off, I tried to book the room by calling the hotel, and the hotel group on three occasions, and was told that the computer was down. I eventually booked through Hotels.com.
Upon arrival, the air conditioning did not work adequately, not good for anyone in New Orleans. The staff was notified and their response was that it worked well enough, followed by a symposium on how to read the thermostat. I could care less about the reading on the thermostat. If I'm too hot for a top sheet, then the air is not adequate.
The cable was out, when we asked about it, we were told that it was out all over the quarter. This was simply untrue, I can only speculate that the bill was unpaid.
There weren't enough towels, one wash-cloth for two adults, in a hot room in New Orleans without TV.
When all of this was discussed with the young lady at the front desk, she became very confrontational, and proceeded to offend my wife. When she was told that was not ok to deride us, she replied by stating that she allowed to have an opinion and she was "merely stating" her opinion.
I also need to add that the rooms weren't clean either: dust in the bathroom vents, black mold on the vent over the sitting area, and a hole in the ceiling by the ceiling fan.
We stayed only one day of the two I paid for and rented a room in another hotel, which had air conditioning and cable with multiple wash-cloths and towels. The staff acted like they could care less about the fact that we were dissatisfied nor that we were leaving. As of the time of my writing this the second day had not been refunded. Based on my dealings with them so far, I really don't expect them to do what's right.

  • Stayed September 2013, travelled as a couple
    • 1 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
2 Thank James B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Biloxi, Mississippi
Level Contributor
65 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
4 of 5 bubbles Reviewed 12 September 2013 via mobile

Got great last minute rate on booking.com but make sure to check your check out receipt upin check out. I almost paid full price! Clean room. Egyptian cotton sheets nice big towels. Modern decor in historic registered building. Next door is famous Napoleon house that was built solely for Napoleon for exile had he not gone to Elba island. Check out old pharmacy now museum flanking the other side of building. Very cool rich in history. Room unfortunately smelled of urine because of sewage problem? It was very clean though. Spotless almost. We are somewhat local about an hour and half away so we like to sample the different historic hotels in the quarter. We still like Olivier house on toulouse. Closer to bourbon. More quaint and cheaper with fridge and nice public parlor and pool downstairs. And we like chateau also on charges street that has a better courtyard with bigger pool and same historic ambiance and location. St. Helene had good coffee and basic continental breakfast by the pool that was good. Good review but will probably revert back to old standby, the Olivier house because of its charm, location, and price when visiting the French quarter bimonthly.

  • Stayed September 2013
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank travlinhix
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel St. Helene

Property: Hotel St. Helene
Address: 508 Rue Chartres, New Orleans, LA 70130
Phone Number:
Region: United States > Louisiana > New Orleans > French Quarter
Amenities:
Free Breakfast Suites Swimming Pool
Hotel Style:
Ranked #122 of 162 Hotels in New Orleans
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Hotel St. Helene 2.5*
Number of rooms: 16
Official Description (provided by the hotel):
Hotel St. Helene is located on Chartres Street, right next door to the Napoleon House, a favorite among locals and tourists alike. The hotel’s location offers access to an abundance of popular attractions and world famous entertainment that the French Quarter has to offer, such as Café du Monde, the French Market, House of Blues, and Pat O’ Brien’s, which are all located within only one-half mile of this French Quarter gem! This beautifully restored hotel, just recently renovated and reopened in January 2012, is located in the heart of the French Quarter, only 2 blocks away from Bourbon Street, steps away from Jackson Square and the mighty Mississippi River. Our contemporary guest rooms and suites are complete with:-LCD flat screen TVs-Ebony stained hardwood floors-Wireless internet in guest rooms and public areas-300 thread-count linens & duvet covers-IPOD docking stations-All-marble bathrooms with standing showersOur French Quarter and Courtyard suites feature balconies which overlook the pool in the courtyard area or the historic French Quarter. All guest rooms are nicely equipped to give a feeling of being home away from home in one of the most historic cities in the world! ... more   less 
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Also Known As:
Ste Helene Hotel
Hotel Ste Helene

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