I travel to New Orleans quite often & usually stay at "chain" hotels. Since New Orleans feels like "home" I wanted to stay in a hotel with a "homey" feel. St. Helene definitely has that - sort of like staying at a relatives home who has good intentions, but not a lot of follow through. It was a relaxed & laid back atmosphere, almost like a B & B but with more privacy. I came to NOLA in late March for the Tennessee Williams festival (& my birthday). When I arrived to my balcony room on the second floor, I was thrilled. As you can see, it's a lovely room with a great view of the courtyard pool. As if on cue, when I stepped out on the balcony, a jazz band performing at a wedding next door started playing - all very charming & very New Orleans. The staff was very pleasant & welcoming. But, upon arrival, I was charged a $150 fee that I assumed was a security deposit. I left my room in pristine condition, but the charge (as far as I can tell) has yet to be refunded (despite phone calls to the hotel). There is a continental breakfast of pre-packaged patries, cereal, yogurt & fruit & coffee is available all day - but why settle for this when Cafe Du Monde is just blocks away. The location was perfect, within sight of Jackson Square. Now for the not-so-great...air conditioner was "iffy" - it never worked properly - luckily a cool front was moving through so I was able to leave the balcony door open at night to cool off. Housekeeping mangled my phone charger with the vacuum & tried to cover it up by leaving a different charger that didn't fit my phone. When pressed, they finally fessed up to what had happened. When I told the front desk, nothing was done (not even a discount of a few $ to cover the charge of a replacement). If you are a very laid back, go with the flow kind of person, this hotel is okay - it IS very charming (just check your bill closely). If you are used to basic hotel amenities found in a 'chain" hotel - this is not the place for you. I enjoyed my stay, but think I will stay elsewhere on my next trip.
- Official Description (provided by the hotel):
- Hotel St. Helene is located on Chartres Street, right next door to the Napoleon House, a favorite among locals and tourists alike. The hotel’s location offers access to an abundance of popular attractions and world famous entertainment that the French Quarter has to offer, such as Café du Monde, the French Market, House of Blues, and Pat O’ Brien’s, which are all located within only one-half mile of this French Quarter gem! This beautifully restored hotel, just recently renovated and reopened in January 2012, is located in the heart of the French Quarter, only 2 blocks away from Bourbon Street, steps away from Jackson Square and the mighty Mississippi River. Our contemporary guest rooms and suites are complete with:-LCD flat screen TVs-Ebony stained hardwood floors-Wireless internet in guest rooms and public areas-300 thread-count linens & duvet covers-IPOD docking stations-All-marble bathrooms with standing showersOur French Quarter and Courtyard suites feature balconies which overlook the pool in the courtyard area or the historic French Quarter. All guest rooms are nicely equipped to give a feeling of being home away from home in one of the most historic cities in the world! ... more less
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- Also Known As:
- Ste Helene Hotel
- Hotel Ste Helene