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“At least it has location...but not going back”

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Bourbon Orleans Hotel
Ranked #9 of 162 Hotels in New Orleans
Certificate of Excellence
Houston, Texas, United States
Level Contributor
14 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“At least it has location...but not going back”
Reviewed 12 July 2012

On Bourbon Street, directly behind Jackson Square, this place definitely has location. And it's pretty. And the staff was nice. Room had a strange glass wall that only halfway separated the shower from the bathroom giving a nice overspray effect to the tile floor. Combined with a shower head that couldn't angle up (I'm 6'2", not *that* tall) and it was a lacking shower experience.

But the crowning note to this stay was the inability of the night staff to keep the hallways peaceful. Yes, I know it's NOLA and on Bourbon Street, but for the mega-clams this place charged, there should have been a imposing gentleman in a suit reminding guest that this was a hotel, not a strip club. Two nights in a row there were exceedingly loud hallway talkers/shouters. And not just at 3 a.m., but again at 4, 5, and 6! And as the noisemakers were traipsing towards the elevators, I'd assume they were visitors and not hotel guests.

Perhaps it was the tile floors, perhaps the large gap under the door, or even the Essence Music Festival attracted crowd, but I'm a *very* deep sleeper and to wake me takes a full-on brass band. This place provided that two nights in a row.

Thumbs down.

  • Stayed July 2012, travelled as a couple
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    • Sleep Quality
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    • Service
Helpful?
1 Thank JADIII
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Boston
Level Contributor
29 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 12 July 2012

This was our first time in New Orleans and a special vacation (after months of long work hours!) for the two of us, so I did a fair amount of reading up on the hotels in the area. The Bourbon was everything it claimed to be and better. It's amazing that we stayed at a Bourbon St hotel (its on one of the cross streets) and not have to deal with the noise. The hotel itself is great- beautiful lobby, great pool, the rooms are very well kept and comfortable, and the staff is really helpful.I emailed ahead and asked for champagne on our arrival which Megan was able to materialize without a hitch. It really deserves a 5 rating but here are 2 small negatives we found: the hotel breakfast was delicious but it took some time to order and get things on the table so if you're in a rush its best skipped; the concierge wasn't there for a good 2 or 3 out of 5 days... Not sure if we caught him on his vacation (certainly deserved) but we ended up asking the front desk staff and bell boys for advice and they totally came thought!
I would highly recommend this hotel if you're looking for a great hotel experience in NOLA and we can't wait to come back!

Room Tip: If you don't want to be bothered with a lot of the Bourbon St noise ask for a room with a courty...
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  • Stayed June 2012, travelled as a couple
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Helpful?
Thank RIMT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Los Angeles, California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 11 July 2012

Hotel was beautiful and staff was excellent. We will definitely stay here again and recommend to family and friends.

  • Stayed July 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank conga s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Miami, Florida
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 11 July 2012

Great stay? Stayed at the hotel for the essence festival. Had a great time upgraded to the governor suite which was spacious and beautiful. Its at the back end of bourbon st which isn't bad. It not noisy and the area is decent.

  • Stayed July 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank Clifford H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maumee, Ohio
Level Contributor
22 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 11 July 2012

First time to NOLA, so I picked this hotel because of its history, location and charm. We were not disappointed. Everything a first time visitor would like to see or do is walking distance. Beds were very comfortable and the rooms were just remodeled. It is a little noisy at night, but to be expected. Only two minor issues: they ran out of clean large towels on our second night so we had to use smaller hand towels to dry off. The housekeeper said there would be dry ones within 30 minutes, but we just used the small. Also would be nice for a small selection of a la carte breakfast items for on the go visitors. My 2 young daughters and I resorted to the breakfast buffet at the outrageous price of $65 after tip. We were off to a swamp tour early so we had to use this expensive option. Good, but not worth the price! The kids loved looking for ghosts, but no paranormal encounters to report! Would definitely stay again!

  • Stayed April 2012, travelled with family
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Helpful?
Thank LisaBags
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DeSoto, Texas
Level Contributor
4 reviews
Reviewed 11 July 2012

We booked this room for our stay during the essence festival. It was very nice. The staff was very hospitable and the bed was very comfortable. Would love to stay here again. The location was excellent and convenient to everything.

Room Tip: If you don't like much noise, get an inside room facing the pool. It was very quiet.
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  • Stayed July 2012, travelled as a couple
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Helpful?
Thank leveth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, Director of Sales at Bourbon Orleans Hotel, responded to this review, 11 July 2012
Thank you for your lovely review of the Bourbon Orleans Hotel! We are ecstatic to hear your enjoyed your stay during Essence Music Festival. We pride ourselves on our friendly and helpful staff, so we certainly appreciate the recognition. I will be sure to relay your feedback to our team here at the Bourbon Orleans. Thank you again and we look forward to welcoming you back next year!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Edgewood, Maryland
2 reviews
Reviewed 10 July 2012

I attended the 2012 Essence Music Festival in New Orleans this year and my stay here was great! There was exceptional customer service, each day providing us with directions to local restaurants and tourist spots! We had two rooms and was not affected by the noise on Bourbon Street, it was close but not enough to disturb my sleep as with all the other hotels on Bourbon! I would definitely recommend a stay here, it was within walking distance of everywhere that I needed to go!

Room Tip: I stayed in a room facing the street and it was fine, however keep blinds closed if staying on first...
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  • Stayed July 2012, travelled with friends
    • Value
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    • Service
Helpful?
Thank Tasha M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Bourbon Orleans Hotel

Property: Bourbon Orleans Hotel
Address: 717 Orleans St., New Orleans, LA 70116-3189
Phone Number:
Region: United States > Louisiana > New Orleans > French Quarter
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Family Hotel in New Orleans
#6 Romantic Hotel in New Orleans
#7 Business Hotel in New Orleans
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Bourbon Orleans Hotel 3.5*
Number of rooms: 218
Official Description (provided by the hotel):
Discover a place where old world charm meets new world luxury. Nestled in the heart of the French Quarter, the Bourbon Orleans New Orleans Hotel features a rich history and opulent French styling reminiscent of the early 1800s. Its central New Orleans location, just steps away from the famed St. Louis Cathedral, means you're never far from the best the city has to offer-from upscale shopping on Royal Street, to the local artists and performers of Jackson Square, to all of the restaurants, galleries and nightlife in between. ... more   less 
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Also Known As:
Hotel Bourbon Orleans
Wndham New Orleans

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