I checked in to the Borbon Orleans the day after Hurricane Isaac hit the city. I was able to get the room I wanted on the first floor with a pool view without any problem.even though I had initially booked thru a discount online site. the front desk clerk was accommodating and did so with a big smile.
After getting unpacked and settled into my newly remodeled beautiful room, I discovered a slight problem so I went back and spoke with Chris the manager on duty.
Chris was great, he apologized profusely and was genuinely concerned and said he would move me to another room.
I agree and was moved to an awesome 2 story room that I loved.
The staff was so attentive to every need,
The next day I met the general manager Mark Wilson who was delightful and obviously the inspiration for his well trained, courteous, caring staff.
The bar/restaurant manager who was new to this property also went out of his way to ensure I was happy. And I was!!
I can't wait till my next visit to New Orleans and will only stay at the Bourbon Orleans.
They are hands down the customer service winners in this city ,the Ritz Carlton has nothing on them!!More