On a recent trip to New Orleans my husband and I stayed here for one night for our anniversary. The hotel decor is lovely, the lobby and bar being highlights, and all the fresh herbs and fruits on the bar smelt amazing! We were offered an upgrade from a panoramic corner king to a terrace room for an extra $10, which we took (though subsequently realised that we only saving $10 anyway!) and the room was really nice, the terrace was a bonus in the New Orleans heat. The staff however generally did not live up to the hotel's aspirations, the barman being possibly the rudest we have ever met. We were contemplating eating in the restaurant but it was completely empty and so we went elsewhere. Generally we got the perception that everyone is just taking the place a little too seriously and trying to be too cool, at the expense of warm, friendly service (except the bellman who was nice) and, given the price, we would not stay here again. Could be great if the staff were told to relax and learn some customer service!
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