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“Above and beyond”

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New Orleans Marriott
Ranked #72 of 167 Hotels in New Orleans
Certificate of Excellence
Reviewed 29 March 2012

Another stay at the Marriott has proven, yet again, that they will go above and beyond. My 6 year old left her new stuffed animal (from the aquarium) in the bed when we checked out. To our dismay, this was not discovered until we were almost home the night of checkout. We immediately called the hotel and were informed that the lost and found department had closed for the day. They got our information and said they would leave a message for the morning crew. The next morning we received a call from the Marriott..."ottie" had been turned in by the housekeeper and within minutes was on his way home via FedEx...at NO EXPENSE to us! WOW! Thanks, Marriott! We will return again!

  • Stayed: March 2012, travelled with family
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Thank rjnurs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2,721 - 2,727 of 3,514 reviews

Reviewed 27 March 2012

This hotel sits only a few blocks from Bourbon Street and is within walking distance to many great restaurants and local hot spots. They have a very unique elevator system. Don't just run and jump on an elevator right before the door closes or you will be disappointed, but once you get used to it the system is very efficient.

  • Stayed: February 2012, travelled on business
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1  Thank fordpony92
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 March 2012

stayed here for business. Staff was extremely helpful. very clean rooms. when in need of any extras, received them right away. Food very good at hotel. 4 blocks from Bourbon St.

  • Stayed: March 2012, travelled on business
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Thank SunshineDays2010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 March 2012

The lobby is impressive with a bar and area for free wi fi. It is very large and open. The rooms are average. They cut corners by placing a pad on top of the mattress. It was actually annoying because it kept moving. The bathroom was very small and no tub. Be prepared to pay $33 for parking plus tax per night. Wi fi is not free in the room -there is an additional charge of $15. Service was very good. This hotel is in the French Quarter and within walking distance to all the popular sites.

Room Tip: Our average room did have a view of the city.
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  • Stayed: March 2012, travelled with family
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2  Thank michelle p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 March 2012

My husband and I stayed at the Marriott on Canal Street Wed-Sun, March 6-11. We were there for a sporting event (SEC Men's Basketball Tournament). Overall, the hotel is fine for a stay in New Orleans but nothing special and is in need of attention to customer service, detail and cleanliness.

We arrived on Wed night and pulled up to the front doors of the hotel on Canal Street late - after 9pm. There were doormen, although none attempted to assist with our bags. We did not have a car to park. The entrance of the hotel is very odd to say the least. Upon entering double glass doors, guests are immediately greeted by approximately 8 steps to negotiate to enter the lobby area. Needless to say, carrying luggage up these steps is not easy. There is no elevator access from the street to the lobby. There is a handicap "lift" to the left of the large doors, but this device did not appear convenient to use nor large enough to accommodate more than one person with luggage.

The hotel has two towers. One is the River Tower. I can't recall the name of the other tower, and I can't find the name on the hotel website. We were assigned a room in the non-River Tower. While we had requested a king room, we were assigned a double. My husband immediately called the front desk to ask for a king. We were told there were NO king rooms available. My husband then told the front desk we are Marriott Gold Members (apparently missed this upon check-in since we were with a group). What-do-you-know, a room became available. We were told, however, that the king room would not be available until after check-out the following day. About 1 hour later, the front desk called, and a different employee advised me that the room they were holding for us was available. I was happy to hear this but advised we were told there would not be a room until the am. He said he didn't know anything about that and that a king room (one of several that was available) was immediately available. He did tell us the room was on a higher floor (23rd) in the other tower (River Tower). We packed our bags (as we had already unpacked) and walked to the new room (after my husband retrieved the key from the front desk).

The king room was fine although not the cleanest. I ordered shrimp cocktail and a glass of wine from room service. The shrimp was amazingly dry. Don't order room service at this hotel. When the server came to the room to drop the room service, she acted as if she was bothered to bring it to my room. She also seemed annoyed that she had to take my credit card back down stairs, run it, then return it. She had to do this since I wanted the food charged to my card and not the room. (I was told by room service that I could not give them my cc to run over the phone.) A different nice gentlemen returned the card about 30 minutes later. The glass (of wine) bore the mark of a mismanaged hotel (lipstick on the glass).

The room was very small. It was difficult to walk past one another. The shower water was HOT - a good thing.

One of the days there, while making the bed (we chose to not have maid service that day for some reason), I happen to pull back the bed pad and noticed what I consider SEVERE stains on the mattress (see pic). The stains were either the remnants of a bad bed wetting spree or a food spill. The hotel really should not have allowed this mattress to remain. Yuck.

On Sat evening (before nightfall), I was sitting in the room waiting for my husband, and heard a sound like car motors revving. I assumed it was a motorcycle and did not think much of it. It continued however, to the point that I looked out the window. What do I see but a parade of muscle cars coming onto Canal St from a side street. No big deal - this is NO, but we were on the 23rd floor, AND we were told when we moved to this tower that it was the more quiet tower. The muscle car parade went on for approx 45 minutes. If you are looking for quiet in the evening, don't believe you will get it at this hotel by being on one of the 20+ floors. (Yes, I wanted a bit of peace in NO.) I will say there was no noise during the night, and we slept very well each night.

The location is good. Right on Canal and within walking distance of just about anything in NO. There is a convenience/liquor store RIGHT on the corner (to the right if you walk out on Canal) and another across the street. Buy wine or beer (or alcohol) here as it's much cheaper than the lobby hotel if you care to have a drink before beginning your evening outings.

We DID enjoy our stay in NO. We walked to Jackson Square and French Quarter to peruse the shops and take in the local color. The character of this city is quite beautiful. I also took in a spa day at Spa Atlantis. Very nice. We ate at Commander's Palace - DELICIOUS!

Room Tip: The higher the better to avoid street noise.
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  • Stayed: March 2012, travelled as a couple
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1  Thank pickitravelerNash
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 March 2012

I recently stayed at this property on Canal Street just 2 blocks off the quarter. Service was great, and if you are at a conference (I was) the conference facilities are outstanding. Location is great and service is great, true 'Big Easy' hospitality. A quick walk to the Superdome and the French Quarter and plenty of great eating places.

Room Tip: Ask for a junior suite and at the quarter tower (executive lounge on the 21st floor), there are 2 to...
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  • Stayed: March 2012, travelled on business
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Thank Bob W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 March 2012

My husband and I stayed here 2 nights while visiting downtown New Orleans. We found a great deal on the hotel through a third party. If we'd had to pay full price my review might be different, because some of the prices they charge are really high. Wifi is an extra $15/day, parking was $37 after taxes. On the parking issue, though, I must say it was nice to have our car safely tucked away as we didn't even need it during the stay. There's so much to do, see, and eat downtown, and half the fun was walking around. (Public parking everywhere else we saw was $20 or more.) The hotel has style. It's new renovations are flashy and comfortable, the front desk service was top shelf. Our room was on the 20th floor, facing the river, and it was a beautiful view. The room was spacious enough for us. No extras like fridge or microwave. Very clean, and the bed was feather soft; I felt like a princess in that bed. Great hotel experience!

  • Stayed: March 2012, travelled as a couple
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1  Thank Writetaby
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about New Orleans Marriott

Address: 555 Canal Street, New Orleans, LA 70130-2349
Region: United States > Louisiana > New Orleans > Central Business District
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#47 Family Hotel in New Orleans
#58 Business Hotel in New Orleans
#69 Romantic Hotel in New Orleans
Price Range: £110 - £314 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — New Orleans Marriott 3.5*
Number of rooms: 1333
Official Description (provided by the hotel):
Indulge in spacious style and modern convenience at the New Orleans Marriott. Located within the heart of the French Quarter, our New Orleans hotel offers a range of premium amenities that will make you feel at home. Choose from 1,333 rooms and suites, each appointed with chic furnishings and thoughtful extras like high-speed WiFi and flat-panel TVs, or upgrade to a MClub Level room, and take advantage of exclusive access to the MClub Lounge. Experience innovative dining at 5 Fifty 5, our French Quarter hotel's restaurant, or order a delicious meal from the comfort of your room or suite. Planning a meeting or social event? Explore our 80,000 square feet of sophisticated event space, and let our dedicated planning team help you organize every detail, saving you time and stress. And of course, no visit to the city would be complete without taking time to experience Bourbon Street and the rest of the French Quarter - all located near our hotel. ... more   less 
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Also Known As:
New Orleans Marriott Hotel New Orleans
Marriott New Orleans

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