Stayed here for 4 nights. Their rewards program is great, you receive complimentary juices/water and free wifi. The rooftop pool is awesome with a bar and lounge area! The staff was friendly but not so helpful, at least when it came to the concierge. Here are some examples of what we experienced:
1- Concierge, although eager to recommend places, they forgot to mention information that should be mentioned such as... If you recommend a brunch place, it would be nice to know that it comes in a $30 flat fee and that it's buffet style. We walked into a surprise when we saw this and decided to walk out and find a different spot. Or booking a tour, it would have been nice to know that the drive with the shuttle bus is 45min+... To be prepared with a book or headphones.
2- There was a Q-tip and some feathers for almost 3 days by the elevator. I noticed since time of check in and saw it there often wondering when it will be removed.
3- Two days prior our check out we requested a late check out time due to a later flight. The front desk was very kind in honoring that for us and updating the reservation with our late checkout. We really needed to get a nap in, before a long night of travel with lay overs.... With that said, come 1:30 pm... In the middle of sleep we hear knocking on the door. Startled I say 'I have a late check out'... Then I'm wondering... Do they always break PRIVACY signs and knock anyways? It totally ruined our planned day. It's hard to describe but I'm sure most of you understand what it feels like to be woken up, especially if you're a light sleeper. A DND on a door means to not be disturbed buy, yet we were. This really was disappointing :/
4- When we checked in, there were small hairs on the toilet seat which automatically made me question the cleanliness of the rest of the room.
For a 4 diamond property, none of the above should have happened. What was icing on the cake too was this... I called the front desk a few minutes after housekeeping knocked through our privacy sign and let them know that we were just woken up by this... And if they could make sure hskp knows about our late check out. The lady on the phone simply said "ok I'll make sure they know". No apology, no acknowledgement or anything. Just a monotone response of that.
The hotel is in a great location and the restaurant Steak was out of this world!
As a product, the hotel was nice. But attention to detail is missing and needs retraining.
- Official Description (provided by the hotel):
- Omni Royal Orleans offers graceful elegance in a landmark New Orleans French Quarter hotel. Located on the most fashionable corner, St. Louis at Royal, the hotel has received the Four Diamond luxury award for the past 31 years and has earned the Pinnacle Award for meeting services. Our full property renovation, completed in March 2013, incorporates modern amenities with classic design in our guest rooms, including 24 new iconic wrought-iron balconies and redesigned public spaces inspired by the liveliness of the area's culture through various color palettes and artwork. Whether you're visiting New Orleans for work or play, you're in excellent company – Omni Royal Orleans is truly the place to see and be seen. Our popular Zagat-rated Rib Room – Rotisserie Extraordinaire has been the haunt of literary greats and the politically infamous for more than 50 years. ... more less
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- Also Known As:
- Omni Royal Orleans Hotel New Orleans
- Omni Hotel New Orleans
- Omni New Orleans
- New Orleans Omni
- Omni Royal New Orleans