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“Best Location”
5 of 5 bubbles Review of Omni Royal Orleans

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Omni Royal Orleans
Ranked #11 of 161 Hotels in New Orleans
Certificate of Excellence
Atlanta, Georgia
Level Contributor
257 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 94 helpful votes
“Best Location”
5 of 5 bubbles Reviewed 29 July 2009

We had a great time staying at Omni. Everybody that works there had been very friendly and helpful. Marty is such a character.
Great location. Nice pool. Great view from the Observation Deck.
Signing up as a select guest offers free wifi and complimentary drinks. Valet parking available. We used Premium Parking as it is cheaper.
Sum it up, definitely will be back in N'awlins and at Omni.

  • Stayed July 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank allcurves
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OmniRoyalOrleans, Management at Omni Royal Orleans, responded to this review, 4 August 2009
Thank you for such an outstanding review of the Omni Royal Orleans Hotel! We appreciate your choosing to stay with us on your recent visit to New Orleans and look forward to welcoming you back again in the future!
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4,316 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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az
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 bubbles Reviewed 27 July 2009

1st time at this property and wife and I were both pleased. The best feature about the hotel is the location: within 100 ft of good restaurants such as Antoines, NOLA, and K-Pauls plus right on Royal with so many antique shops. We spent the afternoons by the pool doing our work; frequent dips in the large pool served as a great retreat from the summer humidity. We were fortunate to receive a large corner room with very nice furniture and wall/window treatments and an extra large bathroom. Hundreds of high schoolers staying at the property were at first a concern but they proved to be the best behaved kids (church related and kept on a tight lease by their chaparones). We will be back.

  • Stayed July 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank kidsgoneAz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OmniRoyalOrleans, management at Omni Royal Orleans, responded to this review, 28 July 2009
We are pleased to read your review of the Omni Royal Orleans Hotel. Indeed, we are located in the heart of New Orleans' French Quarter with world-famous restaurants, antique shops and art galleries within a few short blocks from our front door. Thank you for sharing your experience with others. We look forward to seeing you again the next time you visit our enchanting city!
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Hoover, AL
1 review
5 of 5 bubbles Reviewed 24 July 2009

My husband and I just returned from the Royal Orleans for a 4 day trip with another couple. We checked in at 7 a.m. without any difficulty. They said they like to have every room ready so you may check-in at anytime (if rooms available). Great location! The Observation deck was amazing if you want to view NewOrleans French Quarter. Luxurious patio and pool deck with a bar right there. The rooms were very clean, and well stocked with anything you could need. Easy walk to the Quarter and the Waterfront. Everyone eager to assist you in any way. Only downsides were the taxes on the bill at the end and no wi-fi in rooms unless you pay a fee (free wi-fi in lobby). Parking, Occupancy, Room taxes. Crazy! Overall, a wonderfull stay. Can't wait to get back there!

  • Stayed July 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mrsrdm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OmniRoyalOrleans, management at Omni Royal Orleans, responded to this review, 27 July 2009
We are delighted to read your review of your recent visit to the Omni Royal Orleans Hotel in the heart of New Orleans' French Quarter! We are happy that you had a fantastic stay. Please know that in-room wi-fi is free for Omni Select Guests and it costs nothing to join. Also, in our historic neighborhood, parking is at a premium and all luxury hotels must charge for parking. We apologize if this came as a surprise to you, as we have parking charges clearly listed on each confirmation that we send out. We are happy to know that you had a wonderful stay and we can't wait to welcome you back again!
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Dallas
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 bubbles Reviewed 23 July 2009

My wife and I decided on a long weekend getaway to New Orleans from Dallas and made last minute reservations at the Omni primarily due to the great location in the French Quarter.

The staff was pleasant but did not go out of their way. Concierge was helpful in booking a tour. The desk staff asked if they could do anything for me when I complained about the hot water. I don't think I should have to barter for compensation on something like this. Another guest agreed with me as I pointed out the lack of hot water.

Our main complaint was no hot water in the morning and the very small room size. The TV was located at a strange angle and made viewing difficult. Our balcony room had a great view.

  • Stayed July 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank dive448
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OmniRoyalOrleans, management at Omni Royal Orleans, responded to this review, 27 July 2009
We are saddened to read the review of your recent stay at the Omni Royal Orleans Hotel. Please know that your experience is not the norm, as noted on the many positive reviews guests have listed on this site. Unfortunately, during your time with us, we experienced an emergency situation which required our hot water be shut down. This was an unforeseen event and we corrected the situation as quickly as possible. We regret that it impacted your getaway to New Orleans. We are scheduled for a full room renovation in the Fall / Winter of 2009 - 2010 and will combine 30 of our smallest European Queen bedrooms into 15 larger, luxury rooms. We hope you would consider staying with us again to see the new rooms and allowing us the opportunity to regain your trust.
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Pleasanton, CA
Level Contributor
23 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed 21 July 2009

We were travelling with 2 small dogs. The Omni Royal Orleans was very accomodating. They even have a door hanger that alerts the staff that there are pets in the room. The location couldn't be more convenient, right in the french quartre. This is a beautiful hotel! The only thing that we weren't notified of was the $30 daily parking charge. This should have been mentioned when we got there. Other than that, it was an excellent experience.

  • Stayed July 2009, travelled with friends
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank fleck413
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OmniRoyalOrleans, Management at Omni Royal Orleans, responded to this review, 19 August 2009
We are delighted to read that you and your canine companions enjoyed your stay at the Omni Royal Orleans Hotel, located in the heart of New Orleans' French Quarter and within walking distance to Woldenberg Riverfront Park! We apologize if the nightly parking charge came as a surprise to you. Please know that our parking information is clearly listed on each reservation confirmation that is sent out to our guests and our front desk team should have reconfirmed this charge with you at time of check-in. We regret if this did not occur but are happy to know it did not darken your stay. Thank you for the positive review. We hope to have the chance to welcome you and your dogs back to the Omni Royal Orleans Hotel in the future!
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Chicago, IL
1 review
4 of 5 bubbles Reviewed 21 July 2009

Great location in the French Quarter; everything is in walking distance (literally)...Bourbon, French Market, Frenchman Street, Jackson Square etc, etc..and super close to the street car which we took for a personal tour of the Garden District..
Joined membership prior to arriving and received cool little perks (i.e. paper & juice in the morning and express check in/out).
Was able to soak up the sun at the roof-top pool since not all hotels in the area feature one...Poolside bar that served yummy sandwiches and great drinks didn't hurt either.
Staff was friendly, helpful & patient. All around - I RECOMMEND!!!=)

  • Stayed July 2009, travelled with friends
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mmbatista
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OmniRoyalOrleans, management at Omni Royal Orleans, responded to this review, 24 July 2009
We are delighted to read the review of your stay at the Omni Royal Orleans Hotel! It sounds like you had a wonderful experience here in New Orleans, truly one of America's most interesting cities. We are glad you were able to enjoy the perks of Omni's Select Guest membership as well as our rooftop pool & bar area. We are rather partial to La Riviera's rooftop oasis as well! Thanks again for the positive review. We hope to welcome you back to the Omni Royal Orleans in the future.
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Toronto
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 bubbles Reviewed 20 July 2009

The staff were very rude and unhelpful the hotel was old and very dirty the pool had a very dark ring of dirt around the inside.The pictures do not reflect the hotel.There are much nicer hotels in the area for less for excample The Ritz

  • Stayed July 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MargaretN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OmniRoyalOrleans, management at Omni Royal Orleans, responded to this review, 24 July 2009
We are deeply regretful in reading your review. We sincerely apologize that you did not have a good experience at the Omni Royal Orleans Hotel. Please know that we have many positive reviews on this site and are known for our exemplary customer service. Your experience is not the norm and for that we are sincerely regretful. It is our desire that you would consider staying with us again and giving us the opportunity to regain your trust. Again, we apologize for your experience.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Omni Royal Orleans

Property: Omni Royal Orleans
Address: 621 St. Louis Street, New Orleans, LA 70130-2119
Phone Number:
Region: United States > Louisiana > New Orleans > French Quarter
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Romantic Hotel in New Orleans
#3 Family Hotel in New Orleans
#4 Luxury Hotel in New Orleans
#8 Business Hotel in New Orleans
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Omni Royal Orleans 4*
Number of rooms: 346
Reservation Options:
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Also Known As:
Omni Royal Orleans Hotel New Orleans
Omni Hotel New Orleans
Omni New Orleans
New Orleans Omni
Omni Royal New Orleans

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