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“Great location, great service, fine hotel”
Review of Omni Royal Orleans

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Omni Royal Orleans
Ranked #16 of 162 Hotels in New Orleans
Certificate of Excellence
Midland, Texas
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
“Great location, great service, fine hotel”
Reviewed 5 May 2010

Rooms are comfy with great bed & pillows... we had a king bed & the room seemed bigger than most. All amenities provided: coffee maker, iron, hair dryer, etc... Counterspace in bathroom was minimal, but not a problem. What else would you expect from such an old historic hotel? Rooms were very quiet, but some noise came in from the hallway - not through the walls. Maid service was fine - but never refilled coffee supplies. I didn't know about the complimentary morning beverages (later heard there was about a 1 hour wait for coffee delivery), so I just went down to get coffee at the little coffeeshop in the lobby. This is also the gift shop, which is not open very much. We did need some aspirin when it was closed, but the front desk went in & got it for us & charged it to our room. There was a charge for $ 50 from the Rib Room restaurant on our bill which wasn't ours - but was removed when I asked about it. So check your bill. I didn't use the minibar, but just bought soft drinks and water from store on the corner. Much cheaper I imagine, as the bottled mineral water in the room was $ 7 and a small soft drink at the rooftop bar was $ 4. Cost of the hotel was very reasonable for its location right in the heart of the French Quarter - about $160/night. Also gave us coupons for free beignets and coffee at Cafe Dumonds. The doorman Marty was absolutely the best - very helpful and friendly at all times. Overall very few problems and very helpful front desk.

  • Stayed April 2010, travelled with family
    • Value
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Helpful?
Thank shaka21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OmniRoyalOrleans, Manager at Omni Royal Orleans, responded to this review, 13 May 2010
Thank you for the 4 star review of the Omni Royal Orleans! We are happy to hear that you had an enjoyable and comfortable stay. We do apologize that you were not made aware of the complimentary morning beverages that come with being a select guest. Hopefully that will be resolved the next time you visit us, we do appreciate your business! We will be sure to let Marty and the front desk know that you mentioned the helpful and friendly service you received from them.
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New York City
Level Contributor
431 reviews
80 hotel reviews
common_n_hotel_reviews_1bd8 566 helpful votes
Reviewed 2 May 2010

I stayed here for two nights during Jazzfest. I normally stay at La Pavilion, but booked two nights around three-four weeks prior for the Omni in the Quarter. Definitely liked the front desk staff, doormen/bellmen, and housekeeping. The room was older but well furnished, and small but efficient with a Queen. It's probably due for an update/renovation in the next 18 months. Rate was $300 during Jazzfest, just 50 less than top rate- but the hotel was sold out, I'm sure it would have been fully sold at full rate. Tried the Rib Room in the lower floor, a well designed, classic restaurant featuring good quality food with reasonable prices.

My complaints are reasonable: there was loud noise during sleeping hours in the adjacent walls from HVAC (mine was OFF) and water running in other rooms. When leaving the hotel in the morning, there were three housekeeping carts/crews working the floor but my room was untouched three hours later, which seemed VERY strange. I'm shocked at the NYC priced parking ($30/night) and internet charge ($10/day) which really irks me at nice hotels, and the bravado at loudly featuring Starbucks coffee (really, we can't do any better than this 7-11 streetcorner brand?)

Let's talk location: Royal Street, loads of galleries, close to the waterfront & Jackson Swuare, one block to Bourbon, and adjacent to Brennan's Emeril's NOLA restaurant, Paul Prudhomme's K-Paul restaurant, Maspero's Restaurant, and the esteemed Napoleon House bar. Short walk to Galatoire's or the Old Absythe House. Location in a word? IDEAL.

In summary, none of the touches of a five-star resort are here, but $300/night in the Quarter, a block from Bourbon, the location is surely deal, the staff and amenities are good. It's a fair value, good location, and a solid bet for a NOLA hotel. I would, and will, stay here again, as well as La Pavillion, Hotel Monteleon, or the W. A solid Omni Hotel experience.

  • Stayed April 2010, travelled solo
    • Value
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Helpful?
5 Thank YaleDad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OmniRoyalOrleans, Manager at Omni Royal Orleans, responded to this review, 4 May 2010
Thank you for your review and for the nice location description of the Omni Royal Orleans. We are happy to hear that you liked the staff, it is our goal to treat every guest with the Royal O experience. We are planning a renovation later this year to improve our guest rooms, as well as other improvements. It would be our pleasure to have you as our guest again so you may experience the improvements. We truly appreciate your business!
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Charlottesville, Virginia
Level Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 1 May 2010

We had a wonderful time in New Orleans staying at this hotel, because of its location, and the nice pool, lounge and gym on the roof. If you require a top-notch room, however, this isn't the place for you. For the money you're paying, you'd expect a bigger bed, better cable options, better pay movie options, free wifi and a larger room, with a better smell. (Had that cheap carpet smell, lots of cleaning products smell.) But we didn't spend much time in the room, anyway. When we weren't out enjoying the city, we'd hit the pool or gym. Fabulous view of the quarter and river from the roof.

  • Stayed April 2010, travelled as a couple
    • Value
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Helpful?
Thank onfire444
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OmniRoyalOrleans, Manager at Omni Royal Orleans, responded to this review, 4 May 2010
Thank you for your 4 star review of the Omni Royal Orleans! We are happy that you enjoyed the rooftop pool and fitness center. We are planning a renovation for later this year and we would love the opportunity to show you the improvements should you choose to stay at the ORO during your next New Orleans visit. We truly appreciate your business!
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Spring Branch, TX
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 27 April 2010

Great hotel, very well-maintained! Front desk and concierge are so nice and helpful! A group of us stayed here for a reunion, all seniors, and we couldn't have been happier. The view from the 7th floor pool and bar area is just great!
Would definitely do this again!

  • Stayed April 2010
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank srodgers55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OmniRoyalOrleans, Manager at Omni Royal Orleans, responded to this review, 4 May 2010
Thank you for your 5 star review of the Omni Royal Orleans! Thank you also for the kind words about the great service you received. We are happy to hear that you enjoyed the accommodations and that you would like to stay here again. We truly appreciate your patronage and would love to have you as our guest again!
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Chicago, IL
Level Contributor
16 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 25 April 2010

I did lots of research on which hotel to stay at in NOLA and we chose the Omni Royal Orleans based on other reviews. I was 100% delighted with this hotel! Excellent service from the concierge to the doorman who offered great advice on where to go. Great location in the French Quarter. Rooftop pool with bar was excellent. Rooms are kind of small and there's not much room in bathroom to get ready but the price we got through Expedia was excellent so that wasn't a big deal to me. I will stay here again next time I'm in Nawlins!

  • Stayed April 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank chitowngirl1972
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OmniRoyalOrleans, Manager at Omni Royal Orleans, responded to this review, 4 May 2010
Thank you for your 5 star review and great description of the Omni Royal Orleans! We are happy to hear that our staff provided excellent service, as it should be with every guest. We appreciate your patronage and look forward to your next visit with us next time you are here in the Crescent City!
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Woodstock, NY
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 23 April 2010

Nice hotel, great location, and comfortable beds, and oh yes, the pool is very nice, great view of Mississippi River and Greater New Orleans Bridge, plus heated and good size. Overall, A+

Stayed April 2010, travelled with family
Helpful?
1 Thank messyjessy24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OmniRoyalOrleans, Manager at Omni Royal Orleans, responded to this review, 4 May 2010
Thank you for your 5 star review of the Omni Royal Orleans! Thank you as well for the nice description of some of the features of the ORO. We hope you choose to stay with us again on your next visit to New Orleans, we appreciate your business!
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Las Vegas, Nevada
Level Contributor
380 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 368 helpful votes
Reviewed 23 April 2010

Very comfortable and great location. We stayed on Bourbon Street last year at the Royal Sonesta and that was nice too. Loved the easy access to Bourbon Street and the privacy of the location at night. Great pool on the roof and all the comforts are offered in the rooms.

Stayed her for Jazz Fest and spent more time in the room because of the rain. We had a room overlooking the front with a patio. Fun to people watch at night. Will probably stay here again next year.

Join their rewards program upon check in and receive instant free internet access everyday and juice (of your choice) delivered each morning and a USA Today paper. The pool was great and the water was warm.

Ate at the Royal House across the street on the first night. It was average but the oysters were excellent. It was open late on a Thursday and crowded. We probably won't eat there again. But if you do, the oysters are great. I think the oysters are great everywhere I have had them in New Orleans though.

Room service was good but they do add on tax, 20% gratuity and a $3.00 service charge to every order.

Have fun in New Orleans!

  • Stayed April 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Bakesie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OmniRoyalOrleans, Manager at Omni Royal Orleans, responded to this review, 4 May 2010
Thank you for the 4 star review as well as your description of the Omni Royal Orleans! We are happy you enjoyed your time here, even with all the rain. We appreciate your business and do hope you choose to stay at the ORO again next year during your Jazz Fest visit.
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Additional Information about Omni Royal Orleans

Property: Omni Royal Orleans
Address: 621 St. Louis Street, New Orleans, LA 70130-2119
Phone Number:
Region: United States > Louisiana > New Orleans > French Quarter
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Romantic Hotel in New Orleans
#3 Family Hotel in New Orleans
#6 Luxury Hotel in New Orleans
#8 Business Hotel in New Orleans
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Omni Royal Orleans 4*
Number of rooms: 346
Reservation Options:
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Also Known As:
Omni Royal Orleans Hotel New Orleans
Omni Hotel New Orleans
Omni New Orleans
New Orleans Omni
Omni Royal New Orleans

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