As the saying goes "you can't go back" and we found out the hard way. My family booked two rooms at the hotel on my recommendation. We last stayed there 8 years ago and it was a pleasant time. However this year was quite different. The rooms were filthy - mold in tub, holes in walls presumably where a phone jack belonged, the mattress woke you up everytime you turned over and the outside area was unkept. The noise level was ridiculous. There seems to be a different clintele now staying at the hotel. The breakfast is a joke - toast and yogurt!! There was no coffee availabe and their snack area was a disgrace. After suffering through the night, we decided to leave and since it was before 11 o'clock, we thought there would be no problems. Wrong - the staff, who was quite rude, informed us that we would have to pay for the entire stay of 4 nights since we had booked in September. We told her that rule is not stated in their brochure, website or the confirmation we received. She stated it was a company policy and it didn't have to be stated. We agreed to pay for the one night but would not pay for anymore and we stated such on our bill which would be sent to our credit card company. The attitude of the staff was totally unprofessional and just rude. I would never recommend this hotel to anyone. What was once a charming little hotel has become a nightmare.
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- Also Known As:
- Prytania Park New Orleans