When we checked into this Sheraton the agent asked if we would like the "Green Option". No other explanation was given. "Sure", we said, "who can't use the same towel for a couple of days?" As it turns out, the "Green Option" means that your room will not be cleaned for the length of your stay. No garbage emptied, no new towels (even after 3 days), bed not made... So... after complaining that our room was not attended to, I was rudely told that we had requested the "Green Option" and no housekeeping was included in that. Our room rate was $260 per night. What is our compensation for not having our room cleaned? Well.. Big Deal..we got a $5 credit in the Sheraton dining room. And how much do you think $5 buys you in the dining room. This is such a scam! Of course the "Green Option" lets the corporation off the hook for paying the maids and it does nothing but line the pockets of Sheraton. If I can help it I will never stay in a Sheraton again. And we have been members of their Starwood program for years. I can't remember ever being as upset with a hotel and we stay in hotels 40-50 nights a year.
- Official Description (provided by the hotel):
- Sheraton New Orleans Hotel is on the historic Canal Street streetcar line adjacent to the French Quarter and is ideal for conventions and special events, with over 105,000 sq ft of meeting space including a 28,000 sq ft ballroom. ... more less
- Reservation Options:
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- Also Known As:
- Sheraton New Orleans Hotel New Orleans
- New Orleans Sheraton