If you're going for Mardi Gras or Jazz Fest, you can't pick a better location. Mardi Gras, you can escape the weather and watch some of the major parades right from the 3-story windows in the main lobby. It's the official spot for the Jazz Fest shuttle, too. You're right across the street from the French Quarter, and about a 5-minute walk to the top of Bourbon Street.
Security was excellent at Mardi Gras. Everything was clean and well-maintained. The exceptionally comfortable beds were the best part.
The only thing that holds me back from 5-star is the sleazy practice I witnessed at check-in. The hotel staff denied multiple guests the 2-bed rooms they'd booked at Mardi Gras, telling them their groups had to take a single bed and a rollaway. After 3 couples didn't get their rooms, I applied some pressure (prepaid for a double, plus the law says if my room isn't ready by 6:00, you can't charge me that night...) and I got my 2-bed room immediately. So, the hotel will overbook at busy times and give you an inferior room if you let them. May not be a problem when they're less busy, but it's not an uncommon practice, so buyer beware.
- Official Description (provided by the hotel):
- Sheraton New Orleans Hotel is on the historic Canal Street streetcar line adjacent to the French Quarter and is ideal for conventions and special events, with over 105,000 sq ft of meeting space including a 28,000 sq ft ballroom. ... more less
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- Also Known As:
- Sheraton New Orleans Hotel New Orleans
- New Orleans Sheraton