We have stayed here several times and been happy. This visit was a disaster. I tried to reserve a room on the SPG site and it went down mid reservation. I figured when we got there I would get the same rate. Wrong. It was $45.00 higher. If you dont reserve thru SPG you don't get the rate. Whats the point?? Also, when we parked valet he said $38.00 a nite. On our previous stays that was the rate but we had an oversize vehicle. Now having a much smaller vehicle you think there would be a difference. Wrong again..(oh, and by the way when you get bill it is really more like $43.00 because of tax.) We decided because we have had such great times there before to just stay. It was our daughters first visit to New Orleans and she was anxious to explore. Now mind you I am suppose to be a preferred guest. I asked for a city veiw. When we got to the room it was on back corner of hotel overlooking the pool and roof next door. I was going to complain and ask to switch rooms but my husband said let it go. When they brought our luggage we inquired about ice machine as we had looked on way to room. The guy said it is in there. We were like no its not. he told us to go down one floor or up two. Thats the second visit we had with no ice available on our floor. Have to say room was clean. The front desk both when we arrived and checked out was not as pleasant as before. Maybe just an off weekend but it has me questioning my choices for the next visit whereas I never had any doubts before.
- Official Description (provided by the hotel):
- Sheraton New Orleans Hotel is on the historic Canal Street streetcar line adjacent to the French Quarter and is ideal for conventions and special events, with over 105,000 sq ft of meeting space including a 28,000 sq ft ballroom. ... more less
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- Also Known As:
- Sheraton New Orleans Hotel New Orleans
- New Orleans Sheraton