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“Best bedding of all time!”

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Sheraton New Orleans Hotel
Ranked #83 of 162 Hotels in New Orleans
Melbourne
Level Contributor
75 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
“Best bedding of all time!”
Reviewed 27 June 2014

We stayed in this hotel for three nights pre tour. I read some of the reviews on here and didn't expect much. Firstly, the elevator system is simple to use, contrary to what many of the reviews on here say! You pre select your level and the elevator tells you which car will be yours, as in "a" or "b" and so on. The bedding is the best of any hotel I ever remember staying in throughout the world. It was so good that it was a pleasure to go to bed each night! The position of this hotel is central to many places in New Orleans and it is on the main city street.The fitness centre was probably the best I have ever seen in any hotel, but the hotel pool was tiny by comparison and overrun with small (noisy)children during our time there. Personally, I don't like large hotels and wouldn't go out of my way to stay there again, but it is a great place to stay.

Green Features: We took advantage of the vouchers that the hotel gives out if you choose not to have your room serviced every day. We also made sure that we divided our trash into the separate bins to recycle paper etc.
  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MelbourneLeapy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Daniel A, Front Office Manager at Sheraton New Orleans Hotel, responded to this review, 7 July 2014
Thank you for taking the time to share about experience. We are so glad you enjoyed our Sheraton Sweet Sleeper and our Sheraton Fitness by Core Performance. We pride ourselves on being able to help our guests be at their best while traveling. We hope to see you soon!
Regards,
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2,187 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (704)
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English first
Churt, United Kingdom
Level Contributor
40 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 27 June 2014

The Sheraton is in an excellent position being very close to the French Quarter and within easy walking distance from all the main tourist areas.

The hotel was well kept, the room a good size and the bed very comfortable. Although this hotel is in the middle of a very busy and lively New Orleans it was very quiet after about 10pm.

  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank AndrekTA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Daniel A, Front Office Manager at Sheraton New Orleans Hotel, responded to this review, 7 July 2014
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

Sincerely,
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Seattle, Washington
Level Contributor
195 reviews
80 hotel reviews
common_n_hotel_reviews_1bd8 136 helpful votes
Reviewed 26 June 2014

I stayed at the Sheraton for 2 nights over the weekend. The hotel is in a great location - walking distance to the French Quarter.
They recently completed a major renovation so their lobby and guest rooms are looking amazing. I was lucky to be in a suite on the 45th floor so the room was so spacious and the views amazing.
They also upgraded their elevators which can be confusing if you don't know how to use them. You enter the floor you want to go to on the kiosk in the elevator bank and then the screen will tell you which elevator will take you to your floor. You don't actually press any buttons when your in the elevator. It is super efficient and makes getting to you floor so much faster than the standard elevators.
The hotel doesn't really have any restaurants. There is a lobby bar that has limited food options and there is of course room service. With so many great restaurants just steps from the hotel I am guessing that is why they don't have any of their own.
This is a large hotel and there are often convention/large groups staying here so it can get crowded. I also found the front desk to be extremely busy and I often had to wait in long lines.
Overall I had a really great experience staying here and would definitely stay here again next time I am in New Orleans.

  • Stayed June 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank HavePillow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Daniel A, Front Office Manager at Sheraton New Orleans Hotel, responded to this review, 27 June 2014
Dear KristiK77,

We are so glad you enjoyed your time at Sheraton New Orleans and our recently rejuvinated hotel. We hope you will keep us in mind when you are in NOLA again.

Warm regards,
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Virginia
Level Contributor
24 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 25 June 2014

Stay at hotel was average. Normal room/bathroom with view overlooking other building. The gym was nice - good equipment and lots of space. The pool didn't look like the pictures on hotel website. The conference rooms were nice, but extremely to cold even after asking staff to make the rooms warmer. Just like the other comments have said you cannot get a better location - close to Bourbon St., casino, etc. The check-in was very slow and people cleaning the rooms were very loud with slamming doors and items when they were processing rooms.

  • Stayed June 2014, travelled on business
    • Value
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    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank hearttravelingVA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Daniel A, Front Office Manager at Sheraton New Orleans Hotel, responded to this review, 7 July 2014
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

Sincerely,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
32 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 25 June 2014

I attended a five-day meeting at the Sheraton. I made a decision several years ago to not stay at the Sheraton so don't have any input in that regard.

The meeting facilities are what you'd expect at a Sheraton, excellent. The only thing I don't understand is why they keep the temperature so cold in meeting rooms (!) The Sheraton doesn't have exclusive rights to this though, as it seems like every hotel I've visited over the years suffered from the same problem.

Room Tip: I didn't stay at the Sheraton, only attended a meeting there.
See more room tips
  • Stayed June 2014, travelled on business
    • Location
    • Cleanliness
    • Service
Helpful?
Thank bk30253_bills
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Daniel A, Front Office Manager at Sheraton New Orleans Hotel, responded to this review, 7 July 2014
Thank you for taking the time to share your experience attending a meeting. We hope to see you soon again.
Regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hoover, Alabama
Level Contributor
51 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 25 June 2014

We booked this hotel through a site as we were only staying over night. The price was great and essentially we got what we paid for. Room was immaculate and there was a partial view of city that was nice. Downside included being near the elevator and a dripping tub faucet but we were so tired after sight seeing we slept through the noises. Huge plus was the extended check out time we were provided but keep in mind we stayed over on a Monday w no major events scheduled. Service was terrific, everyone was pleasant and so very helpful. Location is good as well and at night you had to show your room card to get to the elevators. Be prepared to pay for parking!

Green Features: This hotel is very Eco friendly including having bins in lobby for refuse.
  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kimberley A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Daniel A, Front Office Manager at Sheraton New Orleans Hotel, responded to this review, 27 June 2014
Dear KimberlyA,

Thank you for taking the time to share your experience and for your kind words. We hope to see you again when you are visiting New Orleans.

Warm regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
NC
Level Contributor
29 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 25 June 2014

Great hotel super close to the french quarter/bourbon area. Right of Canal St a block away from the casino. Valet is expensive as is anywhere in New Orleans DT area. Rooms were adequate for 2 couples sharing.

  • Stayed December 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank lkn7427
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Daniel A, Front Office Manager at Sheraton New Orleans Hotel, responded to this review, 27 June 2014
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and the location of our hotel. We hope to see you again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sheraton New Orleans Hotel

Property: Sheraton New Orleans Hotel
Address: 500 Canal St, New Orleans, LA 70130-2306
Phone Number:
Region: United States > Louisiana > New Orleans > Central Business District
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#27 Luxury Hotel in New Orleans
#48 Business Hotel in New Orleans
#59 Romantic Hotel in New Orleans
#71 Family Hotel in New Orleans
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Sheraton New Orleans Hotel 4*
Number of rooms: 1110
Official Description (provided by the hotel):
Sheraton New Orleans Hotel is on the historic Canal Street streetcar line adjacent to the French Quarter and is ideal for conventions and special events, with over 105,000 sq ft of meeting space including a 28,000 sq ft ballroom. ... more   less 
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Also Known As:
Sheraton New Orleans Hotel New Orleans
New Orleans Sheraton

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