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“Excellent hotel! Great location!”

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Sheraton New Orleans Hotel
Ranked #79 of 162 Hotels in New Orleans
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Excellent hotel! Great location!”
Reviewed 7 July 2014 via mobile

My husband and I stayed here for our first trip to New Orleans. Our room was on the 46th floor, so we were able to enjoy the benefits of a club floor.

Lakeisha and Kate greeted us warmly every morning for breakfast in the club room. They were both extremely helpful with their vast knowledge about the area.

Breakfast and evening snacks in the club room were fabulous! So convenient and always lots to choose from.

The elevators were such a nice surprise. They were quick and efficient.

The room was great, bed was super comfortable.

Well done, Sheraton Hotel New Orleans!

Stayed June 2014, travelled as a couple
Helpful?
Thank Photopro12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2,150 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (694)
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English first
Chatham, Canada
Level Contributor
43 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 144 helpful votes
Reviewed 6 July 2014

By far the best thing about this hotel is the location! All of the "must see" New Orleans tourist spots are within walking distance. Nice rooms, and nice staff. But...parking rates are ridiculous (yes I know you have to pay $$$ in any large downtown hotel, but still) No place to grab a quick snack in the hotel at night (Starbucks closes at 6pm) and no free room internet (come on Sheraton time give your guests at least that perk). Would stay here again though just because of where it is!!

Stayed June 2014, travelled with friends
Helpful?
Thank Mrsmom89
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Louisville, Kentucky
Level Contributor
88 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 4 July 2014

This Sheraton is a great location on Canal Street for your stay in New Orleans. Close walk to most restaurants, the French Quarter, tour, sightseeing activities, and the Outlet shops. Hotel staff are very friendly and very helpful. The elevator set-up is great with an automated assignment of depending on floors requested. Room is spacious, comfortable, and quiet. The view from our 35th floor room was good; the shutters on large windows make it easy to let in all the light you want and easy keep the room dark when needed. Very clean hotel with great maid service. Hot water for showers available anytime of the day. This was our sixth vacation to New Orleans and during our last four visits we have stayed at this Sheraton. WCM

Room Tip: All rooms that we have had during our four stays have been great. The higher floors seemed to have...
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  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Wayne M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Daniel A, Front Office Manager at Sheraton New Orleans Hotel, responded to this review, 5 July 2014
Dear Wayne M,

Thank you for taking the time to write about your great experience at the Sheraton New Orleans! We are so delighted to hear the staff and the hotel features exceeded your expectations! We are looking forward to welcoming you back to NOLA for the 7th time!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Maine
Level Contributor
33 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 3 July 2014

We had a very nice stay at the Sheraton New Orleans. The staff was super friendly - especially the housekeeping staff. The room was very clean, beds incredibly comfortable. The location is good - right on the edge of the French Quarter - very walkable.

We had a wheelchair accessible room (not needed, but that's what they had) so the automatic assist door was a bit of a pain (opened weirdly and closes slowly) and the shower was tricky (think soak your entire bathroom if you aren't careful). The front desk did make us aware of the accessible room in advance, so we could have opted out, but the extra room was a nice trade-off.

The room was right off the elevator, so it got a bit loud at times, but not atypical of hotels. The elevators take some getting used to (enter your floor and it tells you which one to get in), but they were pretty speedy!

Green Features: They offer service to the room on the third day of your stay.
  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank secd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Daniel A, Front Office Manager at Sheraton New Orleans Hotel, responded to this review, 5 July 2014
Dear secd,

Thank you for a great and detailed review of your experience! We are so glad to hear you enjoyed our Housekeeping staff and rested well in our Sweet Sleeper.
We hope you will join us again when visiting New Orleans.
Regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Little Rock, Arkansas
Level Contributor
72 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 104 helpful votes
Reviewed 2 July 2014 via mobile

Everything about this hotel is new, clean, and modern. We were in a higher floor, and our room had a beautiful view of the city. The bathroom was very clean and well-lit. The bedding was very comfortable and new. AC was quiet and worked very well. Don't miss the electrical outlets on the sides of the nightstands; they are very convenient. We enjoyed the Starbucks that was provided with the coffee maker. The elevators are very easy to use. This hotel is a good value for the money even with the price of valet parking. We would stay there again if in NOLA.

Stayed July 2014, travelled as a couple
Helpful?
Thank ARTrav481
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Daniel A, Front Office Manager at Sheraton New Orleans Hotel, responded to this review, 6 July 2014
Dear artravel481,

Thank you for a great review. We are so delighted we exceeded your expectations! We look forward to your next visit.
Regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sioux Falls, South Dakota
Level Contributor
26 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 2 July 2014

I loved the service. The front desk staff were friendly and very helpful. The bell captain and crew kept things moving, getting cabs, hauling luggage, etc. all while being very friendly. The Pelican Bar leaves a little to be desired. Food there was not great but the drinks and staff again were very nice. Close to the trolley stops, close to the pier, close to Bourbon Street - walking distance to all. Loved the elevators.

Room Tip: Ask for a room up high for great views of the river.
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  • Stayed July 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank SFCook
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Daniel A, Front Office Manager at Sheraton New Orleans Hotel, responded to this review, 6 July 2014
Thank you for such great compliments of our associates. We are so glad to hear our staff exceeded your expectations! We look forward to your next visit.
Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Basildon, United Kingdom
Level Contributor
67 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 29 June 2014

We were on a coach tour and this was our 6th out of 7 hotels in total on the tour of the Southern states on a Southern Sights and Sounds holiday. This hotel was very good and upmarket for the area is New Orleans does have seedy areas but Canal Street is fine for the most part. The breakfast buffet was good but the most expensive of the whole tour was we tended to avoid it and order something from the inhouse Starbucks on the first morning of our 3 night stay and on the second morning we ate elsewhere too in another area but on the last morning we were given a complimentary breakfast because the lifts failed the previous day and were all day being reconnected but we didn't actually suffer from this as we used the stairs but was very welcome and was a lovely buffet breakfast. Service is very slow in New Orleans in general but was not bad at all in this hotel, and staff extremely friendly on all fronts.
This hotel has 49 floors and we were only on the 18th luckily. The lift problem was huge overall but was solved within 1 day with as little disruption to visitors as possible. The bar area is lovely with an area round the bar with stools for people who don't want service and tipping and also tables with comfy chairs and waitress service, well worth a small tip, as very efficient. Large range of cocktails too. Bit pricy but we got a free one of those on the last night too because of the disruption.



lift problem was huge buit was solved within 1 day

Room Tip: ask for a view of the Mississippi river and the swimming pool as builders working on the other side...
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Green Features: Actually they changed the towels every day but didn't really need to. The cleaning service is slow as large hotel so could be 6p.m. before you get room cleaned.
  • Stayed June 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank SheilaH702
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Daniel A, Front Office Manager at Sheraton New Orleans Hotel, responded to this review, 7 July 2014
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sheraton New Orleans Hotel

Property: Sheraton New Orleans Hotel
Address: 500 Canal St, New Orleans, LA 70130-2306
Phone Number:
Region: United States > Louisiana > New Orleans > Central Business District
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#25 Luxury Hotel in New Orleans
#48 Business Hotel in New Orleans
#59 Romantic Hotel in New Orleans
#71 Family Hotel in New Orleans
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Sheraton New Orleans Hotel 4*
Number of rooms: 1110
Official Description (provided by the hotel):
Sheraton New Orleans Hotel is on the historic Canal Street streetcar line adjacent to the French Quarter and is ideal for conventions and special events, with over 105,000 sq ft of meeting space including a 28,000 sq ft ballroom. ... more   less 
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Also Known As:
Sheraton New Orleans Hotel New Orleans
New Orleans Sheraton

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