I will not deal with Priceline ever again. They are very vague on the prices. I made the reservation using their feature where the hotel is picked using the parameters I set. It is non-refundable and unchangeable. Decent price, I thought. $112/nt. turned out to not be the whole story! The Priceline description says "Valet parking is available for an additional fee." That says to me that it is OPTIONAL! Not so, $42.56/nt parking fee so $112 was really 154.56/nt. plus tax. They have no other parking option! Priceline made sure they covered themselves, though! When I called about this I was told that I agreed to this as stated in the in the bullet point as follows: "incidental charges (phone calls, room service, parking, resort fees, energy charges, etc.) that you may incur while staying at the hotel." I can control charges I incur for room service, mini bar, phone calls, etc. but not this or “resort fees”! There is no way to NOT incur the parking fee. Any charge that is mandatory to stay at a hotel should be a part of the Priceline price. The hotel never told us there was a fee for this either, so we made sure we tipped generously each time our car was used. By stating that the hotel has valet parking AVAILABLE, it implies that there is another option! I don't like being duped and I definitely feel like that is what Priceline has done. A similar situation happened with a flight that I booked with them and I gave them a second chance, but never again!
The hotel itself was alright. Scary area after dark, but that is probably just New Orleans in general. There was a noisy party going on down the hall, but we didn't complain so I can't hold the hotel responsible for that. The room was nice, but I had to look under the bed for a shoe and, WOW, was it gross under there. Out of sight, I guess! They're generous with Starbucks in the room and more on request. We really appreciated that our dog was allowed to stay without a fee! Thanks, Sheraton! Overall, I would say I would stay at this hotel again if I went back to NOLA, now that I know upfront what the charges really are! The devil really is in the details!
- Official Description (provided by the hotel):
- Sheraton New Orleans Hotel is on the historic Canal Street streetcar line adjacent to the French Quarter and is ideal for conventions and special events, with over 105,000 sq ft of meeting space including a 28,000 sq ft ballroom. ... more less
- Reservation Options:
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- Also Known As:
- Sheraton New Orleans Hotel New Orleans
- New Orleans Sheraton