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Hotel Monteleone
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Reviews (8,093)
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5,445
1,731
536
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138
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6,895 - 6,900 of 8,093 reviews
Reviewed 16 May 2012

Our experience at Hotel Monteleone was excellent--great location, service, and accommodations. We were very pleased.

  • Stayed: May 2012, travelled with friends
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Thank EllenA304
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 May 2012

The Hotel Monteleone is a New Orleans classic and doesn't disappoint if you are looking for a charming, family owned hotel with wonderful service and a fantastic location. The rooms are smaller, which is typical of the older buildings in the French Quarter. The hotel is one street away from Bourbon Street, making it close enough to a lot of action, but far enough to be away from late night noise. I would absolutely recommend this hotel to anyone going to New Orleans.

Stayed: June 2011, travelled as a couple
Thank Leslie O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 May 2012

We've been to NOLA many times and this was definitely the nicest hotel we have stayed. We've been to The Royal Sonesta before which is comparable in price and The Monteleone was much better. The finishes in the room were very nice. Bedding was comfortable with nice thread count on sheets. Rooms are a bit small, but for the age of this hotel, it was expected.
Breakfast here was a bit overpriced. We walked around the corner to a quaint restaraunt recommended by the doorman in which the breakfast was tastier and half the price. Not sure of the name , it was something "Palace".
Service here is execptional.
The bar at night is the place to be. Bands play here in the evening and if you get a table by the window, you can people watch on Royal Street.
The location is superb. In walking distance to everything. We will be back.

Room Tip: Our room was on the 7th floor, not much of a view. But we werent in our room much.
  • Stayed: May 2012, travelled as a couple
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Thank cben184
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 May 2012

My wife and I and 2 kids stayed at the Hotel Monteleone on a recent trip to New Orleans. The location is great and I wanted to stay in an old hotel to capture the real vibe of the French Quarter. The decor and facade of the building is beautiful however our room was small and tired but perhaps in keeping with the "theme". The Carousel bar was great but if you don't get there early you won't get a seat. I think there should be a rule that you have to consume at least one drink for each revolution of the bar or you have to give your seat up. It does move slowly so this should be achievable. All the staff were very friendly and keen to help. Would recommend The Monteleone for couples but perhaps not for families.

  • Stayed: April 2012, travelled with family
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1  Thank Panky71
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 May 2012

We stayed for four nights as part of an extended trip to southern USA. What a disappointment. We had paid for a 'preferred king' room which was on a high floor and overlooked the river. However it and the ensuite bathroom were extremely small given the cost we paid.
Whilst we had been aware that the restaurant was being refurbished we did not expect it to be as disruptive. Breakfast was accompanied by the sound of building work on the other side of the curtain partition. Again given the cost the hotel failed to meet our expectations.
To date we have stayed in twelve different hotels during our trip. The Montelone was the only one to charge for wifi access. I believe the charge was $9.99 per night was appalling given the rate we were paying for the room and we refused to use it.
Finally we had an urgent package mailed to us at the hotel. We informed the hotel in advance, then enquired at the desk, when there was no message regarding its arrival following our return to the hotel from dinner, to be told there was no parcel for us. We contacted the sender who cofirmed that it had been delivered and signed for by the hotel twelve hours earlier. They then contacted the hotel direct who indeed confirmed the parcel had arrived and was at reception. We went to reception to be told that according to their computer system there was no parcel for us. By this time we were extremely frustrated and insisted that the reception staff make a physical inspection, given that we knew it was in their possession. Needless to say the parcel was sitting at the end of the reception area. My wife got a very patronising apology from the male receptionist which futher upset us. I asked to see a manager and was approached by someone who I assumed to the the duty manager who stated that they ' would look into it'. We heard nothing futher from the hotel management until I informed reception at check out how badly we felt we had been treated. Their offer to refer us to the duty manager was refused because at that point we just wanted to leave the hotel and forget about the whole experience.
In summary this hotel is in a great position for visiting New Orleans. However it focuses on the mass market, catering for the needs of convention delegates, and on the basis of our experience does not attach importance to individual travellers. We felt we had been processed rather than cared for during our stay.

Stayed: May 2012, travelled as a couple
4  Thank Spencer007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 25 June 2012

Dear Spencer007,

Thank you for taking the time to comment regarding your recent visit to New Orleans and Hotel Monteleone.

I regret that you did not receive the level of service we are capable of providing and I apologize. Your remarks are well taken and have been brought to the attention of our management team for review.

The Hotel Monteleone is a historic property, and with that comes a unique floor plan with varying room sizes. We have tried our best to preserve the history of the building while still providing guests with a comfortable space to stay while visiting New Orleans.

We apologize for the noise during the construction of our restaurant. We tried to keep disruption to a minimum as we continue to improve our hotel offerings. Construction is now complete and the restaurant remains calm and noise-free now.

Your remarks about the package are well taken and have been brought to the attention of our management team for review.

We greatly value your patronage and do hope that you will reconsider and give us another opportunity to display to you the type of hospitality and service upon which our reputation is based and which you have every right to expect.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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