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“Great hotel - and dog friendly too”
Review of Hotel Monteleone

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Hotel Monteleone
Ranked #9 of 167 Hotels in New Orleans
Certificate of Excellence
Reviewed 9 January 2014

My husband and I have stayed at the Monteleone during Christmas holidays for the past several years. On the whole, the hotel is lovely - the Carousel Bar is a big hit with tourists, and it's on Royal St. in the heart of the French Quarter. We came in on Christmas Eve, and since I requested early upon reservation a few months prior, a check-in early after our long road trip from Chicago, they had a room available for us, which was great.

It is an older hotel, so the rooms are smaller than your modern, more expensive hotels, but they are nicely furnished, with Keurig coffee machines in the rooms now instead of the more traditional small coffee makers, which was a nice touch.

This hotel allows dogs - $100 non-refundable deposit, plus $25/day. Kind of the norm for most nicer hotels allowing dogs

There is a designated dog floor on the 3rd floor. Our old dog stayed here, and our current dog got his first Christmas here. IF needed, they can provide a water/food bowl upon request (we had our own stuff, so didn't need it). Not every hotel in the French Quarter is dog-friendly, or if they are, there is a weight limit, usually on the very small always get attention from other visitors staying there.

There is an exercise room on the 16th floor, with an outdoor heated pool overlooking Decatur St. and the Mississsippi River, which is nice. The exercise room is small, with several elliptical machines, some treadmills and weight machines. The weight machines were a bit awkward for me (different from the ones used in my gym back home), but the LifeFitness treadmill was great.

Location is great, close to all things in the quarter. They do have valet parking at $35/day, and since we drove to visit family nearby, it was good to have that option, albeit pricey (but the norm for the Quarter), but then again, parking is at a real premium in the Quarter, so indoor parking is a good thing.

We will be staying there again when we come back in '15, and plan to do so whenever we travel with our dog. Service is great, and friendly too. Highly recommend it.

Room Tip: If you have a pet, the 3rd floor is the designated pet floor
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  • Stayed: December 2013, travelled with family
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2  Thank spbeam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheGrandDame, Guest Relations Manager at Hotel Monteleone, responded to this reviewResponded 17 January 2014

Thank you so much for your comments about the luxury service you received at the Hotel Monteleone! We aim to provide each guest with the same luxurious experience you described. Please come back and visit us soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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5,396 - 5,402 of 7,532 reviews

Reviewed 8 January 2014

I have always wanted to stay here after I stumbled upon the Carousel Bar on a trip to NO. The bar literally looks like a carousel, and the chairs rotate around the bar in the center - very fun. Great location - everything is within walking distance. Mr. B's across the street is an amazing restaurant, as is Criollo which is onsite. You are a block off Bourbon street, so it can be a bit noisy into the wee hours. The rooms have been updated, and everything looks very modern for an old hotel. The bed was a bit like a trampoline (soft and bouncy) but surprisingly comfortable. I loved it and would definitely stay here again.

  • Stayed: January 2014, travelled as a couple
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1  Thank ems1112
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheGrandDame, Guest Relations Manager at Hotel Monteleone, responded to this reviewResponded 10 January 2014

Thank you so much for your comments about the luxury service you received at the Hotel Monteleone! We aim to provide each guest with the same luxurious experience you described. Please come back and visit us soon!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 January 2014

Had Bacardi and Cokes in the Carousel bar - how unique and entertaining. As one sits at the bar sipping adult beverages, the entire bar, which is a replica of a carousel, turns, so the view is constantly changing. The staff were friendly and exuded true Southern charm.

  • Stayed: November 2013, travelled on business
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1  Thank Eileenatbeach
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheGrandDame, Guest Relations Manager at Hotel Monteleone, responded to this reviewResponded 10 January 2014

We sincerely appreciate your positive feedback regarding your time joining us in November. We'd love to have you back for another luxurious stay at the Hotel Monteleone!

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Reviewed 8 January 2014

We arrived at the hotel a half hour before check in time and were left sitting in the lobby for an hour and a half despite being told that our rooms would be ready by check in time. It was only after complaining to the front desk that someone "remembered" that we were there. The rooms we were offered had a view of the wall of the next building and smelled musty. After a complaint about this we were finally given decent rooms.
In order to qualify for the free wi-fi service we had to sign up to the guest loyalty program, however the service stopped working on New Year's Eve and we were told to sign in to the usual guest access and charges would be reversed on our account. Needless to say this did not happen, resulting with a "discussion" with the front desk when we checked out.
Finally, to add insult to injury, we were charged almost $900 on our credit card "in error". This was only reversed after we picked up the over charge on the account, and three phone calls to the hotel. Because the card is an Australian one we are still out of pocket about $70 in currency conversion fees and exchange rate variations and the hotel doesn't seem to want to return my calls.
So while the rooms are comfortable enough and the location is good, I can't recommend it.

Stayed: December 2013, travelled with family
1  Thank Donshear
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheGrandDame, Guest Relations Manager at Hotel Monteleone, responded to this reviewResponded 10 January 2014

Thank you for taking the time to comment regarding your recent visit to New Orleans and Hotel Monteleone.

I regret that you did not receive the level of service we are capable of providing and I apologize. Your remarks are well taken and have been brought to the attention of our management team for review.

We greatly value your patronage and do hope that you will reconsider and give us another opportunity to display to you the type of hospitality and service upon which our reputation is based and which you have every right to expect.

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Reviewed 7 January 2014

Visited New Orleans with a few friends for a girls weekend New Years trip. Picked hotel monteleone based on the location and online reviews. It's a great location- right in the middle of everything. If you don't have specific restaurants to visit out of the area or other things you want to see, in theory you would need to take any cabs during your stay. You are one block from bourbon street, lots to see, eat, and drink within walking distance.

Check in and out went smoothly. Staff is so nice. Doormen were great too. Everyone was so personable and chatted and seemed to really enjoy their job and making sure your stay was nice.

The decor is very grand and lovely. Perfect for the style of the hotel.

The bathrooms were surprisingly modern for how old the hotel is. A nice surprise and very appreciated. I appreciated the in room keurig machine as well.

The only reason I didn't give the hotel 5 stars is because the beds were not very comfortable. And the bed linens were very old and ragged, with holes. And the pillows were flat and old. The only other downside was the amount of the crowds in the lobby. It was a lot and a little nerve wracking because there was no security by the elevators so with all the foot traffic in the lobby and because of the carousel bar, it was just something I noticed. I know the hotel can't help it and probably likes it.

I would definitely recommend this hotel to friends planning to visit New Orleans.

Stayed: December 2013, travelled with friends
Thank jms1984
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheGrandDame, Guest Relations Manager at Hotel Monteleone, responded to this reviewResponded 10 January 2014

We are so pleased that you found the Hotel Monteleone to be so grand, lovely, clean friendly. We certainly agree! Your comments regarding the comfort of the beds have been brought to the management team for review. We look forward to seeing you again soon in NOLA!

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Reviewed 7 January 2014

Paid in advance for upgrade for preferred room. The room should of had a view of streets below.
Got a room with top of a parking garage. Had to turn sideways to get in the preferred king bed.
Do not upgrade, throwing your money away.

  • Stayed: December 2013, travelled as a couple
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Thank Traveler32309
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheGrandDame, Guest Relations Manager at Hotel Monteleone, responded to this reviewResponded 10 January 2014

Thank you for taking the time to comment regarding your recent visit to New Orleans and Hotel Monteleone.

We are truly sorry that you were not satisfied with the quality of your stay and accommodations. The Hotel Monteleone is a historic property, and with that comes a unique floor plan with varying room sizes. We have tried our best to preserve the history of the building while still providing guests with a comfortable space to stay while visiting New Orleans. Again, we apologize that you did not find this satisfactory but we do ask you to consider the nature of New Orleans’ old buildings and the measures taken to modernize them while preserving their integrity.

It is our wish to offer our guests comfortable accommodations with particular emphasis on personal attention. Your comments are well taken. In this instance we did not perform as well as we are capable of and for that I sincerely apologize.

We value your patronage and hope that on your next visit to New Orleans you will allow us the opportunity to demonstrate the level of service you deserve.

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Reviewed 7 January 2014

Great location, very friendly and welcoming doorman and staff. Room was very plush with plenty of legroom.

Beds were heavenly and the shower made me want to stay in their for an hour. No puny low flow shower heads here!

We'd definitely stay there again!

Room Tip: Ask for an outside facing room looking towards the river. The view looking towards the Quarter was O...
See more room tips
  • Stayed: December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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2  Thank texascaver
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheGrandDame, Guest Relations Manager at Hotel Monteleone, responded to this reviewResponded 10 January 2014

Thank you so much for your comments about the luxury service you received at the Hotel Monteleone! We aim to provide each guest with the same luxurious experience you described. Please come back and visit us soon!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Monteleone

Address: 214 Royal Street, French Quarter, New Orleans, LA 70130-2227
Phone Number:
Region: United States > Louisiana > New Orleans > French Quarter
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in New Orleans
#2 Spa Hotel in New Orleans
#2 Luxury Hotel in New Orleans
#3 Business Hotel in New Orleans
#9 Family Hotel in New Orleans
Price Range: £162 - £429 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Monteleone 4*
Number of rooms: 570
Official Description (provided by the hotel):
It’s been said that the French Quarter begins in the lobby of the Hotel Monteleone. In fact, this venerable establishment sits majestically at the foot of Royal Street giving guests the best point of departure for all things New Orleans. Visitors need only step outside this French Quarter hotel to discover shop after shop of fabulous European antiques, estate jewelry, Oriental rugs, and art and antiquities from around the world. Quaint restaurants and specialty shops outside of this luxurious New Orleans hotel line the cobblestone French Quarter streets that lead to Jackson Square, the Old French Market and the Riverwalk where tourists and native New Orleanians stroll the levee and watch the steamboats and barges along the Mississippi River. At this New Orleans hotel, you’ll find history around every corner. ... more   less 
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Also Known As:
Monteleone Hotel New Orleans
Monteleone New Orleans

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