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“Overall, a positive experience”
Review of Hotel Monteleone

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Hotel Monteleone
Ranked #10 of 167 Hotels in New Orleans
Certificate of Excellence
Reviewed 12 May 2014

The hotel is well situated in the French Quarter for whatever you need to do. Small issues had to do with some wear and tear on the bed sheets and shower curtain as well as a housekeeping staff that had to be tracked down on three occasions (out of 6 days) to correct missing towels and toilet paper. Room (preferred king) could have been a bit larger but was certainly adequate.

Keep in mind that pool is accessible by only one of three banks of elevaors. However, it was easy to walk from one of the floor to the other to gain access.

When coming in the front door, be aware that there are two sets of three steps to navaigate with your luggage.

Despite the above, we'd definitelt stay there again.

If parking, try Premier Parking (http://www.premiumparking.com/park/) right around the corner at 716 Iberville. They were about half the daily rate of the hotel and have unlimited in and out privileges during your stay.

  • Stayed: May 2014, travelled as a couple
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Thank GolferKen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheGrandDame, Guest Relations Manager at Hotel Monteleone, responded to this reviewResponded 14 May 2014

We sincerely appreciate your positive feedback regarding your time joining us in May. We'd love to have you back for another luxurious stay at the Hotel Monteleone!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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5,494 - 5,500 of 7,918 reviews

Reviewed 12 May 2014

We stayed at the Monteleone and would never go back. We had a party of 3 and the room was so small that 2 had to sit on beds while the thrid person moved around. We could not pass each other in the room. We were on the 6th floor with a view of a wall with window shutters and beside a service room which had machinery humming all night. The Hotel was hosting 10 weddings last weekend so people were wall to wall and not a pleasant experience at all. While staff were nice it couldn't make up for the room. Would never ever recommend this to anyone. Having said that - the location is excellent - 1 block from Bourbon Street in the middle of the French Quarter.

  • Stayed: May 2014, travelled with family
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Thank Cheryl S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheGrandDame, Guest Relations Manager at Hotel Monteleone, responded to this reviewResponded 14 May 2014

Thank you for taking the time to review your stay at Hotel Monteleone.

We are truly sorry that you were not satisfied with the quality of your stay and accommodations. The Monteleone is a historic property, and with that comes a unique floor plan with varying room sizes. We have tried our best to preserve the history of the building while still providing guests with a comfortable space to stay while visiting New Orleans. Again, we apologize that you did not find this satisfactory but we do ask you to consider the nature of New Orleans’ old buildings and the measures taken to modernize them while preserving their integrity.

It is our wish to offer our guests comfortable accommodations with particular emphasis on personal attention. Your comments are well taken. In this instance we did not perform as well as we are capable of and for that I sincerely apologize.

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Reviewed 11 May 2014

Hotel elevators very slow at peak times. Bathrooms very, very small. Didn't like the trombone player at 5:15 Thursday morning, but your bell captain seemed to put a stop to it after 2 or 3 times. Nice spacious lobby.

  • Stayed: May 2014, travelled on business
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Thank 958Brian297
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheGrandDame, Guest Relations Manager at Hotel Monteleone, responded to this reviewResponded 14 May 2014

Thank you for taking the time to comment regarding your recent visit to New Orleans and Hotel Monteleone.

We are truly sorry that you were not satisfied with the quality of your stay and accommodations. The Hotel Monteleone is a historic property, and with that comes a unique floor plan with varying room sizes. We have tried our best to preserve the history of the building while still providing guests with a comfortable space to stay while visiting New Orleans. Again, we apologize that you did not find this satisfactory but we do ask you to consider the nature of New Orleans’ old buildings and the measures taken to modernize them while preserving their integrity.

It is our wish to offer our guests comfortable accommodations with particular emphasis on personal attention. Your comments are well taken. In this instance we did not perform as well as we are capable of and for that I sincerely apologize.

We value your patronage and hope that on your next visit to New Orleans you will allow us the opportunity to demonstrate the level of service you deserve.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 May 2014

We stayed at the Hotel Monteleone during Jazz Fest. It was in the perfect French Quarter location. Hotel staff is gracious and welcoming. Rooms are excellent and well appointed. One of the best features is the Carousel Bar where live music is on stage nightly and some of the best bands in New Orleans play. Great fun and an easy way to end an evening.

  • Stayed: April 2014, travelled with friends
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Thank LisaZ515
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheGrandDame, Guest Relations Manager at Hotel Monteleone, responded to this reviewResponded 14 May 2014

We are so glad you enjoyed your stay at the Hotel Monteleone and took the time to share your great experience with TripAdvisor. Please return soon to the Hotel Monteleone for another great trip!

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Reviewed 10 May 2014

I've stayed at the Monteleone happily many times and this is no exception. I'm a member of their rewards program and got free wifi, handy for the ipad. Check in staff were so friendly, we asked for a room on the pool side elevators and they got that set up for us and we stowed our luggage then after lunch mom decided she just wanted to get checked in. They changed us to a room still on the right set of elevators but with less view but were able to get us checked in early-impressive considering it's the day after Jazzfest. Genteman in baggage storage was so sweet. Pool area is great with lots of chairs and lovely flowers, friendly bartendars. Housekeeping times varied but each time they took nice care of our room and we'd return from dinner and our rooms were turned down. Bellmen are supernice, ran into our bellman from last August and he's still smiling and sweet as ever. I'll gladly stay here again.

Stayed: May 2014, travelled with family
Thank BeachbumAggie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheGrandDame, Guest Relations Manager at Hotel Monteleone, responded to this reviewResponded 14 May 2014

We sincerely appreciate your positive feedback regarding your time joining us in May. We'd love to have you back for another luxurious stay at the Hotel Monteleone!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 May 2014

The hotel was beautiful and our room spacious. The front desk staff went out of their way to accommodate us and our dogs. The bell staff and valet parking folks were patient and courteous. The doormen, a delight.
Where things fell down was the housekeeping staff. They completely missed cleaning our room on one day, and on the next missed emptying the garbages and vaccuuming our room. We paid an extra cleaning fee to have our dogs stay, but we didn't get the service.
I am sorry to say, we will be looking for another pet friendly hotel in the area.

  • Stayed: May 2014, travelled as a couple
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1  Thank SnowKatze2000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheGrandDame, Guest Relations Manager at Hotel Monteleone, responded to this reviewResponded 14 May 2014

Thank you for taking the time to comment regarding your recent visit to New Orleans and Hotel Monteleone.

We are truly sorry that you did not receive the kind of service we are capable of providing and which you deserve. There is no excuse for your room not being cleaned properly each day of your visit. Your comments regarding the cleanliness of your room have been brought to the attention of our Executive Housekeeper for review.

It is our wish to offer our guests comfortable accommodations with particular emphasis on personal attention. Your comments are well taken. In this instance we did not perform as well as we are capable of and for that we sincerely apologize.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 May 2014

This hotel is beautiful and the staff is wonderful! Especially Earl, who always remembered my name every time I needed to get my car. :) Very comfortable and clean rooms. A little pricey, but you can't beat the location! The $40 per night parking is a little crazy- but my car was taken care of, no scratches or dings and Earl was very quick in bringing it around for me. I will return to this hotel. A unique New Orleans experience.

  • Stayed: April 2014, travelled on business
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Thank sara p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheGrandDame, Guest Relations Manager at Hotel Monteleone, responded to this reviewResponded 14 May 2014

Thank you so much for your comments about the luxury service you received at the Hotel Monteleone! We aim to provide each guest with the same luxurious experience you described. Please come back and visit us soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Monteleone

Address: 214 Royal Street, French Quarter, New Orleans, LA 70130-2227
Phone Number:
Region: United States > Louisiana > New Orleans > French Quarter
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in New Orleans
#2 Spa Hotel in New Orleans
#2 Luxury Hotel in New Orleans
#3 Business Hotel in New Orleans
#8 Family Hotel in New Orleans
Price Range: £148 - £570 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Monteleone 4*
Number of rooms: 570
Official Description (provided by the hotel):
It’s been said that the French Quarter begins in the lobby of the Hotel Monteleone. In fact, this venerable establishment sits majestically at the foot of Royal Street giving guests the best point of departure for all things New Orleans. Visitors need only step outside this French Quarter hotel to discover shop after shop of fabulous European antiques, estate jewelry, Oriental rugs, and art and antiquities from around the world. Quaint restaurants and specialty shops outside of this luxurious New Orleans hotel line the cobblestone French Quarter streets that lead to Jackson Square, the Old French Market and the Riverwalk where tourists and native New Orleanians stroll the levee and watch the steamboats and barges along the Mississippi River. At this New Orleans hotel, you’ll find history around every corner. ... more   less 
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Also Known As:
Monteleone Hotel New Orleans
Monteleone New Orleans

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