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“Five Star Service, Ghost and fun!”
Review of Hotel Monteleone

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Hotel Monteleone
Ranked #8 of 166 Hotels in New Orleans
Certificate of Excellence
Reviewed 13 June 2014

My family and I resided at the historic Hotel Monteleone New Orleans in late May. The hotel is located within the heart of the French Quarter (Vieux Carre’) on the suitably named Royal Street. It is also two blocks from the CBD which as a Banker made it easy to visit our main office while in town. The hotel is also within steps of the best shopping and dining money can afford.

It has been a few years since our last stay at the Monteleone but as soon as we drove into valet parking a wonderful gentleman named Mr. Earl gave us our first impression of our upcoming hotel stay. As a professional Valet at the Monteleone for over 45+ years, Mr. Earl has a PHD in hospitality, He warmly greeted all of us in true southern fashion, asked to assist us with luggage, inquired of our planned stay and said upon our check out he would personally have our car ready and waiting without having to call. This specialized, personally dedicated service surprised me because this is a large hotel and with hundreds of guest coming and going on a daily basis, I could not see how anyone could remember such a personalized offering.

Upon entering the beautiful lobby, our registration was flawless with personable and friendly service from the ladies at the front desk. They assisted us with all we requested and even remembered our names throughout our stay. My 6 year old son Landon loved the special attention they gave to him while answering his unending questions.

Our room on the 14th floor had the most wonderful views of the Vieux Carre’ and the famous Crescent of the Mississippi River. My son and my God Child watched ocean going cargo ships, cruise ships, paddle wheelers and tugs ply the rapidly flowing mighty Mississippi for hours. The 14th floor also gave my God Child Madison a fun time reading online about special guest that may pop in without warning. The hotel is known to have several ghostly guests that have never checked out. Maurice, the 3 year old little boy that perished in an accident on a New Orleans street while residing at the Monteleone with his parents provided days and nights of conversation.

The Hotel Monteleone is one of the finest historic hotels in New Orleans and having resided at other historic hotels in New orleans over the years, it was nice coming back to the Monteleone for that specialized five star guest service.

As a special foot note, while checking out on the Sunday, our car was in the spot and ready without prior notice just like Mr. Earl had promised several days earlier. This special gesture of service from Mr. Earl made us feel like we were the only guest he had.

Merci Beaucoup,
The Williams Family
Lafayette, La.

Room Tip: Ask for rooms facing the river for beautiful views of the Mississippi and Vieux carre'.
  • Stayed: May 2014, travelled with family
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1  Thank mwhw404
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheGrandDame, Guest Relations Manager at Hotel Monteleone, responded to this reviewResponded 18 June 2014

We are so pleased that you found the Hotel Monteleone to be so comfortable, beautiful, and friendly. We certainly agree! We look forward to seeing you again soon in NOLA!

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4,908 - 4,914 of 7,420 reviews

Reviewed 12 June 2014

Classic hotel which has been carefully updated. Rooms are smaller than the chains, but very comfortably furnished. Granite and marble bathrooms are immaculate as was the room. In-room Kuerig machine was a pleasant surprise. Staff was helpful and knowledgeable. Roof-top pool is plus and enjoyable although was very crowded during the weekend. Enjoyed one catered meal which was delicious. Room faced the adjoining building so there was no view but was very quiet which is important when staying in the Quarter.

  • Stayed: June 2014, travelled with friends
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1  Thank njdaveus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheGrandDame, Guest Relations Manager at Hotel Monteleone, responded to this reviewResponded 18 June 2014

We sincerely appreciate your positive feedback regarding your time joining us in June. We'd love to have you back for another luxurious stay at the Hotel Monteleone!

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Reviewed 12 June 2014

This was my second stay at the Hotel Monteleone. The location is excellent with restaurants within walking distance. I love the history associated with this hotel and it does maintain the historical charm. The staff was excellent. The Carousel Bar is not to be missed. Arrive early to get a seat at the bar. Would I stay again - definitely!

  • Stayed: March 2014, travelled on business
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1  Thank MellynnNc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheGrandDame, Guest Relations Manager at Hotel Monteleone, responded to this reviewResponded 18 June 2014

We truly appreciate your kind words about our hotel. We hope to have you back at Hotel Monteleone again soon!

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Reviewed 12 June 2014

The Hotel Monteleone has set the level of enjoyment and customer appreciation at a level which will be difficult to attain from all competition.
The moment we arrived Doormen and Bellmen were there to unload with a friendly greeting and welcome. The reception area, Concierges and Front Desk staff all greeted our group with smiles that created a perfect "First Impression" when coupled with the beautiful and sparkling hotel lobby.
Prior visits had been business related and I never paid as much attention to the great hotel this really is. I decided to celebrate our 45th wedding anniversary with another couple in New Orleans and choice the Hotel Monteleone based on their location on Royal which is a little quieter while still being close to shops, superb restaurants, Jackson Square and trollies. Best decision I have made in a while. We took advantage of the Carousal Bar while our bags were were taken to our rooms, unique and fun experience once you realize you are revolving versus imbibing too much :o)
We were fortunate to have a corner room with a nice view and friends were delighted at the Champagne, Strawberries, Wine & cold Stella set up for us in room. This was a very nice touch at a very very reasonable price offered during online reservation process. Recommend this service for special occasions and in my case just having ice cold beer waiting for me while I unpack and get ready for evening is enjoyable.
Room was immaculate, WiFi working, nice quality linens, towels & robes. Concierges Anita & Joey promptly provided me a list of recommended restaurants, tours, maps and some personal ideas for our week long stay. Reservations at Irene's, Mr B's, Muriels, Commanders Palace, Plantation Tours, Riverboat trip on the Natchez along with directions for trolley use and local highlights were quickly accomplished and confirmed. We had excellent tables and great service at all venues, was this influenced by their making reservations for us?? No idea, but possibly.

Room Tip: Higher rooms offer better view, preferred Kings provide a little extra room if entertaining, corner...
  • Stayed: June 2014, travelled as a couple
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1  Thank c0de7777
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheGrandDame, Guest Relations Manager at Hotel Monteleone, responded to this reviewResponded 18 June 2014

Thank you so much for your comments about the luxury service you received at the Hotel Monteleone! We aim to provide each guest with the same luxurious experience you described. Please come back and visit us soon!

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Reviewed 12 June 2014

I was fortunate enough to be able to spend a weekend in New Orleans for my 70th birthday. Several of our friends joined us. The hotel staff was incredibly helpful in assisting us to block rooms, and arrange things for us. Coming in by car? No problem. One can drive directly into the parking garage and check on from that entrance. That was hugely convenient. From the minute we stepped out of the car we were greeted with smiles by friendly helpful staff. Checking in was a breeze... Again friendly helpful staff. And, somehow they knew it was my birthday, because when we walked into the room, there sat a birthday card and cheese and cracker/fruit tray, from management. Thats "above and beyond" I can assure you. We gathered in the Carousel Bar Thursday evening (all 33 of us) and, face it, we were loud) and were treated with the greatest respect. Vive La Monteleone.

Room Tip: All rooms are good. One side to the French Quarter the other to the River. Wonderful, wonderful.
  • Stayed: June 2014, travelled with friends
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1  Thank Sharon T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheGrandDame, Guest Relations Manager at Hotel Monteleone, responded to this reviewResponded 18 June 2014

We are so glad you enjoyed your stay at the Hotel Monteleone and took the time to share your great experience with TripAdvisor. It sounds like the perfect birthday weekend! Please return soon to the Hotel Monteleone for another great trip!

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Reviewed 10 June 2014

Have been at the hotel before...WONDERFUL! I have a habit of trying to find defects or something I would fix or replace at hotels I stay at. The Monteleone is on top of their game. I couldn't find anything I would change!

  • Stayed: June 2014, travelled with family
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1  Thank 587Mark
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheGrandDame, Guest Relations Manager at Hotel Monteleone, responded to this reviewResponded 18 June 2014

Thank you for your kind review. We hope to see you back in NOLA again soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 June 2014

Great location, in the heart of the Quarter but far enough away to avoid noise and drunks. Beautiful hotel, very friendly and helpful staff (concierge and doormen). Room was a little small but very comfortable, bathroom also small but updated and clean. Very well maintained hotel. Carousel bar is in lobby and worth a visit. Walked to just about everything. Only minor concern is that the beds were getting a little tired. If they don't change them up in the next year, they will be unacceptable for this quality of hotel. Ordered room service the first night, it was after cut off time for full menu, operator said no problem, sent up very nice meals, service was very fast and courteous.

  • Stayed: June 2014, travelled with family
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Thank Jeff_from_TO
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheGrandDame, Guest Relations Manager at Hotel Monteleone, responded to this reviewResponded 18 June 2014

We sincerely appreciate your positive feedback regarding your time joining us in June. We'd love to have you back for another luxurious stay at the Hotel Monteleone!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Monteleone

Address: 214 Royal Street, French Quarter, New Orleans, LA 70130-2227
Phone Number:
Region: United States > Louisiana > New Orleans > French Quarter
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in New Orleans
#2 Luxury Hotel in New Orleans
#2 Spa Hotel in New Orleans
#3 Business Hotel in New Orleans
#9 Family Hotel in New Orleans
Price Range: £145 - £433 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Monteleone 4*
Number of rooms: 570
Official Description (provided by the hotel):
It’s been said that the French Quarter begins in the lobby of the Hotel Monteleone. In fact, this venerable establishment sits majestically at the foot of Royal Street giving guests the best point of departure for all things New Orleans. Visitors need only step outside this French Quarter hotel to discover shop after shop of fabulous European antiques, estate jewelry, Oriental rugs, and art and antiquities from around the world. Quaint restaurants and specialty shops outside of this luxurious New Orleans hotel line the cobblestone French Quarter streets that lead to Jackson Square, the Old French Market and the Riverwalk where tourists and native New Orleanians stroll the levee and watch the steamboats and barges along the Mississippi River. At this New Orleans hotel, you’ll find history around every corner. ... more   less 
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Also Known As:
Monteleone Hotel New Orleans
Monteleone New Orleans

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