Having stayed at other Omni's in the past, I expected the highest dedication to customer service and excellent accommodations. The Omni Crescent totally dropped the ball on this stay! Beware if you are a Select Guest Member and do not book with the Omni directly, you lose some of the perks of membership. After a stern lecture from the front desk on "Not hanging out the morning coffee request card", which I never received and was rudely told "I don't even get now because I booked with another travel site". That was fine, I was just "asking". Then, after listening to a dog bark all day and into the night, I asked to be moved to a similar room - I was the one being inconvenienced here, by the way. They kindly moved me to a SMALLER ROOM WITH A VIEW OF THE TOP OF THE PARKING GARAGE. When I voiced my disapproval of this option, they "upgraded to a jacuzzi with NO VIEW". Not happy with this either - this entire process entailed me PACKING UP AND MOVING WITH NO ASSISTANCE, I stayed in that room for the night. The room is obviously outdated and listening to the LOUD HUM OF THE AIR CONDITIONERS was too much for anyone to sleep at all. I guess if you want to sit in the jacuzzi tub and turn the jets on the entire time you are here to drown out the air-conditioners, this might be the ideal room for you. And regulating the temperature of the room is impossible with the old, out-dated thermostat on the wall.
I tried to get in touch with the general manager, whom I was told "left me a message on my phone" (which I never received), I decided to cut my loses and move to the Omni New Orleans. It is disappointing when this incident of poor customer service taints all the reputations of other Omni's. Omni Crescent - you have need to stay at the Omni Mandalay at Las Colinas - they were amazing and it is because of how awesome I know a Omni can be, that we will give the Omni New Orleans the chance to do some service recovery to make up for your short comings.
- Official Description (provided by the hotel):
- Residential-style Boutique Hotel located in the heart of downtown New Orleans business district, 2 blocks from French Quarter. ... more less
- Reservation Options:
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- Also Known As:
- The Omni Royal Crescent Hotel New Orleans
- Omni Royal Crescent
- Omni New Orleans
- New Orleans Omni