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“Near Harrah's Casino and Great Views from the Rooftop Pool”

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The Westin New Orleans Canal Place
Ranked #83 of 165 Hotels in New Orleans
Certificate of Excellence
Reviewed 10 May 2011

Stayed here for 3 nights after staying at the Marriott where we had attended a convention. Got a great deal through AAA, $125 a night plus free wifi. Some folks did not like having to take two sets of elevators in order to reach their room but we didn't think it was too much of an inconvenience. The room was much bigger than the one we had at the Marriott and seemed cleaner and newer. We would certainly stay here again.

  • Stayed: January 2011, travelled as a couple
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Thank Dushi-NY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,513 - 1,519 of 1,613 reviews

Reviewed 10 May 2011

The beds here are amazing. The staf was great and the hotel has a grat location. Its close to the mall, casino, Bourbon street and the river. Best place to stay in the Big Easy.

  • Stayed: December 2010, travelled on business
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Thank JL1707
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 May 2011

As i'm writing this review, the Westin is currently ranked the #51 hotel in New Orleans. If that's the case, i'm really excited to stay at some of these other places because I thought the Westin was great. The service at the front desk and the hotel bar was good, and the view of the Mississippi River in the lobby is amazing. The rooms were spacious and comfortable, and the location is great. This hotel manages to have an off the beaten path feel while being steps away from Canal St, Bourbon St, Decatur St and Harrah's Casino. I even walked to the Superdome from the hotel(about a 30 min walk but still) Overall, I highly recommend this hotel.

  • Stayed: October 2010, travelled with family
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Thank tjmoney44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 May 2011

I am an SPG member and typically look for Westin hotels. This place was HORRIBLE! The only redeeming attribute is that they have Heavenly Beds, which is a Westin signature bed. Here were the problems: The elevators are so old that they would give a creepy creaking sound when they are called and when you go inside. There are also so many different elevators that you have to take and its frustrating.

The hotel is not "kept." Walls have marks all over them, and overall items are just not maintained.

Even the front door of the rooms has to trim, so whetever people are doing or saying in the hallway sounds like your door is open and you are directly listening to people and they are listening to you.

The shower water rose to the top of my feet before it would go down the drain. Very gross.

Worst of all, we tried to go park in the parking lot across from the hotel and we realized we were in the wrong place. So we turned around (total elapsed time of maybe a minute) and the parking people wanted to charge us $6. We said we were staying at the Westin and they said "we are not a part of them." NEWS to ME!

We finally called the police because this lady would not let us out and the police said, "tough." So we had to pay $6 to get our or be held hostage to this parking lot.

I am embarrassed for this hotel. I would NEVER stay here again.

  • Stayed: May 2011, travelled on business
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3  Thank capital1977
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 April 2011

I don't understand some of the negative comments that this hotel received. We have stayed at this hotel 3 times. The first two times we stayed in a standard room and it was nice with an awesome river view. Most recently we stayed after a cruise from New Orleans and decided to stay here again. Being a SPG Gold member, I don't always expect an upgrade because I realize it's based on availability. After our cruise the manager was nice enough to upgrade us to a suite. It really made our stay more pleasant. We've stayed in their regular rooms and they are spacious and are newer that most hotels in NOLA. I love the location and the view from the lobby is spectacular. All three times that we stayed here, we have never encountered a problem with the front desk.

  • Stayed: April 2011, travelled with family
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Thank AdamsMommy05
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 April 2011

I gave it two stars only because of the location and the view. We bid the hotel through priceline so we didn't pick the hotel ourselves. The location and the view from our room was great but everything else was disappointing. The frontdesk was short staffed. The elevator was slow and didn't work well with the key card sometimes. The bathroom in the lobby was in need of fixed up. The ice machine on our floor was broken. We notified the maid but it was still broken the next day so we had to go upstairs for ice. Room service was under par. One day after the room was cleaned there was still trash on the floor. The sofa pillow was not put back either. We called to have the room redone. After that, the trash was gone but everything else was the same. On the first day we left a note asking for a second bathrobe (it's a double occupancy king-bed room), but that request was never answered. On the last day we stayed, we heard hammer and drills at 8:30am in the morning from next door.
I later noticed a sign at the frontdesk that the hotel was independently owned and managed. Maybe Westin should consider remove its brand from this local hotel.

  • Stayed: April 2011, travelled as a couple
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Thank gpying
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 April 2011

I love Starwood hotels and the Westin in particular, but this hotel failed to live up to the Westin Standard in so many ways.

The bar closed at 11 pm (during Mardi Gras), you couldn't get food after 10pm (including room service) and worst of all, I got no maid service for three days, despite leaving messages for the hotel manager, which went unanswered. I didn't manage to talk to an assistant of some sort and he assured me he would take care of it, but alas, nothing. Next rip to NOLO I will be staying at the JW Marriott.

  • Stayed: March 2011, travelled with friends
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4  Thank aliveinsf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Westin New Orleans Canal Place

Address: 100 Rue Iberville, New Orleans, LA 70130-1106
Phone Number:
Region: United States > Louisiana > New Orleans > Central Business District
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#27 Luxury Hotel in New Orleans
#52 Romantic Hotel in New Orleans
#61 Business Hotel in New Orleans
Price Range: £112 - £320 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Westin New Orleans Canal Place 4*
Number of rooms: 437
Official Description (provided by the hotel):
The Westin New Orleans Canal Place is perched high above the city on the upper floors of Canal Place, which also features upscale retail such as Saks Fifth Avenue, LuluLemon, and Tiffany & Co. Guests enjoy spectacular views of the river and French Quarter from our lobby, River 127 restaurant, guestrooms, and meeting spaces in a relaxing environment where they experience our Six Pillars of Well-Being. ... more   less 
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Also Known As:
Westin New Orleans Canal Place Hotel New Orleans
New Orleans Westin
Westin Canal Place
Westin Hotel New Orleans

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