We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Good hotel, could be better though”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 12 more sites!
The Westin New Orleans Canal Place
Ranked #85 of 166 Hotels in New Orleans
Certificate of Excellence
Reviewed 5 June 2012

I stayed here in May 2012 for a weekend for a bachelorette party. On previous stays in New Orleans I stayed at the Loews and the Roosevelt (which were fantastic), but I've stayed at Westins before and thought I knew what to expect. Alas, I was a little underwhelmed. It was a nice place- the staff was nice, the lobby is grand, our room had great river views, and the location is very central to the french quarter, but I feel like there is more they could do with the property. My main gripe was the pool. The rooftop pool could be amazing, but it's not. It's just ok. Just from looking around, it looks like that pool is the highest in the entire city which provides 100% sun (you can see some hotel's pools only get partial sun because they aren't as high) and amazing views of the city and river. This should be a huge selling point yet its barely mentioned on the website. The pool area was clean and there were enough towels but there is not enough seating and forget about it if you want to get drinks. Westin- put a little tiki bar up there!!! Or, at least make it easier to order food/drinks. I saw a girl come around once the entire time we were there. We ended up going to a nearby liquor store and bringing up our own stuff. I would think that the hotel is missing out on major revenue there. That pool area could be the crown jewel atop that building but instead its just very "blah". Bummer.

Room Tip: Ask for a room with river views!
See more room tips
Stayed: May 2012, travelled with friends
Thank Numero10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestinCanalPlace, Public Relations Manager at The Westin New Orleans Canal Place, responded to this reviewResponded 8 June 2012

Thank you for choosing our hotel to enjoy a bachelorette party weekend. We are glad you were able to visit our rooftop pool yet apologize that it did not meet your expectations. We hope you enjoyed the view from above the 29th floor and we will use your feedback to make your suggested improvements. Thank you for your concerns and we hope to welcome you again in the future.

Sincerely,

David Rosenberg
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review
Reviews (1,650)
Traveller rating
Traveller type
Time of year
Language
  • More languages

1,359 - 1,365 of 1,650 reviews

Reviewed 5 June 2012

I stayed here just this past weekend. The staff are somewhat helpful but they still didn't understand the wishes of my other party. The hotel badly needs maintenance. We left the lights on by the bed because the other light didn't work, and a couple hours later started to smell like burning plastic....real good fire hazzard. The toilet never worked, the elevators took forever and sounded like they were going to die soon... def not up to par with the starwood or any westin standards. good location but that's about all. having to take the elevator to the 11th floor and then again to your room floor is quite annoying too. Also don't order breakfast because the sheet said $14 for waffles. but got charged $18.95. real nice.

Room Tip: any room not by the elevator.
See more room tips
  • Stayed: June 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank martym3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestinCanalPlace, Public Relations Manager at The Westin New Orleans Canal Place, responded to this reviewResponded 8 June 2012

Thank you for review regarding your recent stay at our hotel. I am very sorry to hear about some of the conditions and service issues you experienced. We aim to anticipate and fulfill our guests needs and admit that we did not do so in your case. Please accept our most sincere apologies and we will do everything we can do ensure a more relaxing and rejuvenating in the future.

Warmest regards,

David Rosenberg
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 June 2012

I stayed at the Westin at Canal Place over the Memorial Day weekend. I had previously stayed here two or three years ago and was able to notice a difference.

I had a great view of the river and the quarter. This is a quiet hotel on the edge of the quarter and is directly across from the casino. You have to take two different banks of elevators, which are slow, just to get to your room. The rooms have aged some since the las visit in terms of fixtures and trim. The bed was comfortable with plenty of pillows. The carpeting was good compared to other places in the quarter. The hotel offers wireless internet for an expensive fee.

Room Tip: Get a riverview room.
See more room tips
  • Stayed: May 2012, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank safety86
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestinCanalPlace, Public Relations Manager at The Westin New Orleans Canal Place, responded to this reviewResponded 8 June 2012

Thank you for choosing our hotel to spend your Memorial Day weekend. We're glad you enjoyed the location and views as well as the Heavenly bed. We are preparing to undergo a modernization project that will improve our elevator service. We appreciate your patience and look forward to welcoming you again in the future.

Warmest regards,

David Rosenberg
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 June 2012

We stayed 4 nights in May 2012 and chose this hotel for the proximity to the river, the views, the pool and the airco. Unfortunately internet is NOT free at this hotel!
The hotel was clean, calm and a delight to come home to after the revels of the French Quarter.
We inadvertantly hung the "environmently friendly" hanger on the door at 09.30 am (although it said to do this before 02.00 am) and the room was not serviced at all that day. We didn't do that again!
The bathroom door- handle was wobbly and the cupboard door- handle came off in my hand. Some of the lifts doors were very slow (we were on 23rd floor) but all in all we would definitely go there again. The crazy doorman was sometimes a little overpowering (in a fun way) but apparently the New Orleans attitude is "anything goes"!
We enjoyed our stay and would recommend this hotel to those who want to experience New Orleans without being kept awake all night by traffic and noise from the street.

Room Tip: Ask for a river view and as high as possible. 23rd or 24th floor.
See more room tips
  • Stayed: May 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank fromexperience
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestinCanalPlace, Public Relations Manager at The Westin New Orleans Canal Place, responded to this reviewResponded 8 June 2012

Thank you for taking the time to post a review about your recent stay with us. We are glad you enjoyed the location and proximity to many attractions of New Orleans. We are happy to hear you found your room to be clean and calm; a relaxing escape after your time in the French Quarter.

We look forward to having you back in the future.

Sincerely,

David Rosenberg
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 May 2012

We stayed at this hotel for Mardi Gras in 2011 and it just never lived up to the Westin name.
Rooms were dated, elevators are slow. I would only give it a 3 star rating. Too bad since most Westins are not like this one.

  • Stayed: June 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank bobmat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestinCanalPlace, Public Relations Manager at The Westin New Orleans Canal Place, responded to this reviewResponded 8 June 2012

Please accept our apologies for some of the conditions you experienced during your stay with us. Your feedback is very important to us. We are currently preparing to undergo a modernization project that will drastically improve the speed and comfort of our elevators.

Thank you for your patience and we hope to welcome you again in the future.

Sincerely,

David Rosenberg
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 May 2012

I had the pleasure of staying at this hotel recently while in NOLA. I was so impressed by the condition of the property as well as the friendliness of the staff.

I was checked in by Ranata, who could not have been more welcoming. As she was going through the arrival check list I was receiving text messages from a friend with a list of “must go” restaurants. Ranata asked which ones he was recommending and gave me enthusiastic feedback regarding them, then stepped over to the concierge desk and marked them all on the map for me so I could work them in to my trip. I found her to be genuinely warm and friendly. I kept that map with me the entire trip and her directions were accurate.

Don on bell staff arrived with my bag as we were wrapping up. I told him not to worry about taking it up as I could take it from there. He replied with a very friendly “not in my house”. He walked me through the lobby, pointing out and describing the restaurant (127 feet high) and the lounge. I was obviously travel weary and he offered me a drink, which I gladly accepted a coke. He was so engaging the entire tour and ride to the room, with little stories of New Orleans and details of the hotel. When we arrived at the room, he opened the drapes and explained the significance of the bend in the river (crescent city) and pointed out the French Quarter.

My room had an amazing view of the French Quarter, and the Mississippi River. All the sights were easily accessible, walking distance to the French Quarter and Canal Street streetcar to St. Charles St, to see the Garden District.

  • Stayed: May 2012, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Island-Hopper_77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestinCanalPlace, Public Relations Manager at The Westin New Orleans Canal Place, responded to this reviewResponded 8 June 2012

Thank you very much for your compliments on The Westin New Orleans Canal Place. We appreciate your recognition of our associates, who are here to anticipate and fulfill your needs. We are so glad that you found Renata and Don to be helpful and provide you with recommendations and stories about our hotel and beloved city. I will be sure to pass on your kind words.

We hope you enjoyed the restaurant recommendations as well as your time in New Orleans and we can't wait to welcome you back soon.

Warmest regards,

David Rosenberg
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 May 2012

While the Westin has certainly seen a lot of wear and tear (the pool area is as bad as it gets), the location and staff more than make up for it. The hotel is located in the perfect place for exploring the French Quarter, while far enough away for peace and quiet at night. Make sure to ask for river view and the highest floor available. The view is fantastic.

  • Stayed: May 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Cindy A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestinCanalPlace, Public Relations Manager at The Westin New Orleans Canal Place, responded to this reviewResponded 8 June 2012

We are glad you enjoyed the location of our hotel and the views of the city from your guest room. Thank you for your feedback and additional concerns. We hope to welcome you back in the future.

Sincerely,

David Rosenberg
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these New Orleans hotels
Central Business District
Sheraton New Orleans Hotel
Sheraton New Orleans Hotel
#78 of 166 in New Orleans
2,361 reviews
Central Business District
Loews New Orleans Hotel
Loews New Orleans Hotel
#16 of 166 in New Orleans
2,615 reviews
Central Business District
New Orleans Marriott
New Orleans Marriott
#75 of 166 in New Orleans
3,551 reviews
Show Prices
Show Prices
Show Prices
Central Business District
Omni Riverfront Hotel
Omni Riverfront Hotel
#36 of 166 in New Orleans
1,002 reviews
Central Business District
JW Marriott New Orleans
JW Marriott New Orleans
#68 of 166 in New Orleans
2,407 reviews
Central Business District
InterContinental New Orleans
InterContinental New Orleans
#22 of 166 in New Orleans
1,525 reviews
Show Prices
Show Prices
Show Prices

Been to The Westin New Orleans Canal Place? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about The Westin New Orleans Canal Place

Address: 100 Rue Iberville, New Orleans, LA 70130-1106
Phone Number:
Region: United States > Louisiana > New Orleans > Central Business District
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#29 Luxury Hotel in New Orleans
#52 Romantic Hotel in New Orleans
#61 Business Hotel in New Orleans
Price Range: £106 - £352 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Westin New Orleans Canal Place 4*
Number of rooms: 437
Official Description (provided by the hotel):
The Westin New Orleans Canal Place is perched high above the city on the upper floors of Canal Place, which also features upscale retail such as Saks Fifth Avenue, LuluLemon, and Tiffany & Co. Guests enjoy spectacular views of the river and French Quarter from our lobby, River 127 restaurant, guestrooms, and meeting spaces in a relaxing environment where they experience our Six Pillars of Well-Being. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Travel Republic (UK), Booking.com, Hotels.com, Expedia, TripOnline SA, Ebookers, getaroom.com, HotelsClick, Evoline ltd, Cancelon, HotelQuickly and 5viajes2012 S.L. so you can book your The Westin New Orleans Canal Place reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Westin New Orleans Canal Place Hotel New Orleans
New Orleans Westin
Westin Canal Place
Westin Hotel New Orleans

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing