I was so excited to stay at the Windsor Court again. Well, I could not have been more disappointed. Management informs you that the pool is being renovated when you make your reservation but does not tell you that massive construction will be going on to disrupt your stay with unbearable noise and that you may get in a room in such disrepair that it should not be utilized until it is renovated. The noise was unbearable beginning before 8 am and going throughout the day. The rooms were once great but it shocking how run down they have become. The carpet is stained, the furniture is in disrepair, the Tvs have built in VCRs with poor pictures and are able to receive few stations (e.g., CNN is not available), the water pressure is not good, the shower and toilet were not in good repair. The a/c was antiquated and did not adjust with the temperature. The mattress on the bed was actually very nice and the room size is as large as it always has been. The down button on the elevator was out. The hall had a terrible smell. Housekeeping service was inconsistent. The hotel also skimps on toiletries, choosing not to refill/provide new shampoo, etc during the stay. What is so sad is that the front desk staff seemed very uncaring and aloof when these problems were brought to its attention. I wished I had read Trip Advisor before my stay. Instead of just saying everything would be nice after renovation, it would be good if the hotel actually cared about its guests who are currently staying in the hotell now. This was such a gem of a property. I had no idea that management would have let the property get to where it is today. The Ritz is a much nicer property, and the W or newly renovated Hyatt are much better choices. Until the renovation is over and you are guaranteed in a renovated room with no noise, I would strongly recommend that you stay elsewhere.
- Official Description (provided by the hotel):
- Located in the Central Business District, just three blocks walking distance of the French Quarter, Mississippi River and Warehouse/Arts District, Windsor Court Hotel is a member of the Legend Collection of Preferred Hotels and Resorts and a Forbes Four Star and AAA Four Diamond hotel. This luxury hotel has almost all-suite accommodations; an outdoor heated swimming pool; Club Level accommodations including a private lounge; Boutique Spa; fitness center; two cocktail lounges featuring live music nightly; a salon for traditional Afternoon Tea; and the most premier AAA Four Star and Forbes Four Diamond Restaurant in the city, The Grill Room. ... more less
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- Also Known As:
- Windsor Court New Orleans